Terms and Conditions

Qantas Business Rewards Program Terms

Effective 29 May 2025

1. Introduction

1.1 These Terms apply to Qantas Business Rewards, and they govern the contractual relationship between Qantas and each QBR Member. It is the QBR Member's responsibility to ensure the Terms are read and understood. When earning and using QBR Benefits, QBR Members will be responsible for ensuring its Account Managers, Account Users and Benefit Earners comply with these Terms.

1.2 These Terms are effective as at the date specified above and may be amended by Qantas from time to time. The current Terms are those available at the Qantas website.

1.3 QBR Benefits are provided on the terms and conditions specified by Program Partners who each operate a Reward Scheme. These Terms operate in conjunction with the relevant Reward Scheme terms and conditions, and the QFF Program terms and conditions.

2. Definitions

2.1 In these Terms, unless the context otherwise requires:

ABN means an Australian Business Number (ABN), being a unique number that identifies a business in Australia and is registered on the ABN Register;

ABN Holder means the individual who represents the QBR Member and to who the ABN is registered;

ABN Register means the publicly available register of ABNs maintained by or on behalf of the Australian Government;

Active QBR Member at a point in time, means a QBR Member who has earned, redeemed or transferred Qantas Points on their Membership Account within the previous consecutive 18 whole month period from that point in time;

Account Manager means, with respect to a QBR Member, the individual who is authorised by the ABN Holder to manage all matters relating to the QBR Member's Membership Account, to whom all notices are given by or on behalf of QBR Loyalty;

Account User means any individual who is authorised by the Account Manager to have access to the Membership Account;

Activity Statement means a record of the Qantas Points transactions on a Membership Account. See clause 12.

Airline Reward Scheme means the Reward Scheme of airline benefits made available by Qantas and Jetstar as part of Qantas Business Rewards;

Airline Reward Scheme Terms means the terms and conditions that apply to the Airline Reward Scheme, as varied from time to time;

Anniversary Month means each anniversary of the month during which a QBR Member joined Qantas Business Rewards;

Benefit Claim means a claim made on behalf of a QBR Member relating to QBR Benefits that have not been received, to which a Benefit Earner within the QBR Member is entitled;

Benefit Earner means (except as may otherwise be defined in the applicable Reward Scheme terms and conditions) a current:

a) Owner;

b) Director;

c) Officer;

d) Employee;

e) Contractor;

f) Consultant;

g) Partner; or

h) Principal

of the QBR Member who may earn QBR Benefits for the QBR Member under these Terms or the relevant Reward Scheme;

Claim means any action, legal claim, demand, suit, judgment or proceedings of any nature or kind whatsoever;

Eligible Products means the goods and services in relation to which QBR Benefits are offered to QBR Members from time to time by a Program Partner under its Reward Scheme;

Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth);

GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth;

Intellectual Property Rights or IPR means all intellectual property rights and related rights, including patents, copyright, rights in circuit layouts, registered designs, trademarks and the right to have confidential information kept confidential and any application or right to apply for registration of any of those rights;

Jetstar means Jetstar Airways Pty Limited ABN 33 069 720 243;

Loss means all liabilities, losses, damages and costs and expenses suffered or incurred in connection with a Claim including, without limitation, consequential or economic loss or loss of profits;

Membership means membership of Qantas Business Rewards. 

Membership Account means, in relation to each QBR Member, the membership account in which all membership details are held and where QBR Benefits are recorded, which is available online at Qantas.com;

Membership Year:

a. for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the QBR Member's Anniversary Month the following year; and

b. subject to Membership renewal, for each successive year, commences on the first day of the month following a QBR Member's Anniversary Month and concludes on the last day of the QBR Member's Anniversary Month in each relevant following year, unless otherwise determined under clause 5.6;

Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth), as that meaning may be amended from time to time;

Program Partner means an entity that offers QBR Benefits to QBR Members under its Reward Scheme and includes Qantas in relation to the Airline Reward Scheme;

Qantas means Qantas Airways Limited ABN 16 009 661 901;

Qantas Business Rewards means the loyalty program described at the Qantas website. 

Qantas Group means Qantas and its related bodies corporate (as defined in the Corporations Act 2001 (Cth));  

Qantas Group Company means a company in the Qantas Group from time to time;

Qantas Points means points earned in Qantas Business Rewards by a QBR Member pursuant to these Terms. Qantas Points in these Terms do not refer to Qantas Points earned by a QFF Member under the QFF Program unless otherwise expressly stated;

Qantas Points Recipient means one or more QFF Members nominated by an Account Manager to receive Qantas Points, resulting from a transfer of Qantas Points from the QBR Member’s Membership Account to the individual QFF Member’s account/s;

QBR Benefit means a benefit under Qantas Business Rewards and includes Qantas Points, discounts and rebates offered to QBR Members by a Program Partner under its Reward Scheme, and any Qantas Business Rewards special offers made by Qantas or other Program Partners from time to time;

QBR Loyalty (also referred to as ‘we’ or ‘us’) means Qantas or its nominated service provider who administers Qantas Business Rewards;

QBR Member means an entity having a postal mailing address in Australia, holding an ABN recorded as having an ‘active’ status in the ABN Register, and registered with us as a member of Qantas Business Rewards;

QBR Service Centre means a service centre, whose details are available at the Qantas website, operated by or on behalf of a Qantas Group Company to provide customer service to, and handle administrative issues of, QBR Members;

QFF Member means a natural person who is registered as a member of the QFF Program;

QFF Program means the loyalty program operated by or on behalf of Qantas known as the Qantas Frequent Flyer program;

Reward means any product or service that has been nominated by Qantas as eligible to be obtained by a QBR Member redeeming Qantas Points through Qantas Business Rewards;

Reward Scheme means a reward scheme operated by or on behalf of a Program Partner under which QBR Members will be entitled to receive QBR Benefits; 

Reward Scheme Terms means any Reward Scheme and its terms and conditions; 

Terms means these Qantas Business Rewards terms and conditions; and

Unsubscribe Function means a statement to the effect that a person may use an electronic address set out in a message to send an unsubscribe message, as described in the Spam Act 2003 (Cth).

3. Changes to Qantas Business Rewards

3.1 We may make changes (whether material or otherwise) to Qantas Business Rewards, the Terms, and the QBR Benefits offered including changes to:

a. QBR Benefits and Rewards, including how they are earned and redeemed, and their continued availability;

b. Membership requirements, including entry criteria and any fees;

c. the expiry of Membership and accrued Qantas Points;

d. the way in which Qantas Business Rewards is administered;

e. the Program Partners or their Reward Schemes and the Eligible Products on which QBR Benefits may be earned; and

f. any Qantas Group Company role or activities under Qantas Business Rewards.

3.2 The changes will be effective from the date specified in the Terms.  We will use best efforts to inform QBR Members of material changes to these Terms.  Where such changes will limit QBR Benefits, when practicable, and where the QBR Benefit:

(a)     is provided by Qantas, we will give QBR Members at least three months’ notice; or

(b)     is provided by a Program Partner, we will, where possible, give QBR Members at least 30 days' notice;

by updating these Terms and related information on the Qantas website.

3.3 Without limiting this clause 3 in any way, QBR Members will be taken to have received the notice referred to in clause 3.2 if Qantas Loyalty notifies QBR Members of the change by posting the updated Terms on the Qantas website.

4. Termination or suspension of Qantas Business Rewards

4.1 We give no undertaking or warranty as to the continuing availability of Qantas Business Rewards,  and we may terminate or suspend Qantas Business Rewards at any time. We will use reasonable efforts to give at least six months’ notice to QBR Members of such termination or suspension, except if Qantas ceases to operate an airline business and/or has gone into liquidation or other form of administration, or the QFF Program ceases, in which case Qantas Business Rewards will cease immediately.

4.2 If we terminate or suspend Qantas Business Rewards (other than under the exceptions in clause 4.1), QBR Members will be able to redeem or transfer Qantas Points, in accordance with these Terms, during the notice period referred to in clause 4.1.

5. Membership

5.1 Membership of Qantas Business Rewards is open only to ABN Holders having a postal mailing address in Australia. 

5.2 ABN Holders wishing to become QBR Members must apply for Membership, pay any applicable fees, and activate their Membership Account. Any applicable fees will be posted on www.qantas.com/au/en/business-rewards.

5.3  We have the right, acting reasonably, to accept or reject any application for Membership.  

5.4 By applying for Membership and activating the Membership Account, the ABN Holder agrees that upon acceptance of the application by us, the ABN Holder will become a QBR Member and will be bound by these Terms.  Each QBR Member will have online access to its Membership Account at qantas.com/au/en/business-rewards by registering their username, password and other security information with us on the Qantas Business Rewards home page and may permit its nominated Account Manager and Account Users to access the Membership Account. 

5.5 Each QBR Member can have only one Membership Account. If more than one Membership Account has been assigned to a QBR Member in error, the ABN Holder or Account Manager must inform us as soon as reasonably practicable on becoming aware of the additional Membership.  Upon notification, we will cancel the excess Membership(s) and transfer any accrued Qantas Points to the Membership being retained. Membership is not transferable, and Membership Accounts cannot be combined.

5.6 If two or more QBR Members are part of a Group, we may take reasonable steps to align the Membership Year of those QBR Members including by shortening or lengthening the relevant period for one or more of those QBR Members.

5.7 A QBR Member's travel agent or booking agent cannot be authorised by the ABN Holder to be the Account Manager or an Account User. Each Account Manager and other Account Users must supply all required security information when accessing the Membership Account. 

5.8 A QBR Member may, at any time, cancel its Membership by having the ABN Holder call the QBR Service Centre, together with the ABN Holder providing their written consent to close the Membership Account. Upon receipt of a cancellation request, we will cancel the relevant Membership and all accumulated QBR Benefits, including Qantas Points, in that QBR Member's Membership Account will immediately expire. Accordingly,  we recommend that ABN Holders carefully consider any plans to cancel their Membership to avoid unintentional loss of accumulated QBR Benefits and any Qantas Points.

5.9 If an Account User is removed or removes themselves from the Membership Account, they will lose all access to the Membership Account and no longer have authority or permission to access any QBR Benefits or Rewards. The Account User will also not be able to restore their own access at a later date, the Account Manager will be required to do so.

6. Member obligations and responsibilities

Table 1: Summary of Member roles and responsibilities 

6.1 ABN Holders must, and must ensure all their Account Managers, Account Users, and Benefit Earners:

a. comply with these Terms; and

b. do not abuse or misuse any QBR Benefits, Rewards, services or arrangements accorded to the QBR Member as a result of Membership, including by:

i. engaging in illegal, dishonest or fraudulent activities in relation to Qantas Business Rewards, us, the Qantas Group or any Program Partner;

ii. supplying or attempting to supply false or misleading information, or making a misrepresentation to Qantas Business Rewards, the Qantas Group or any Program Partner;

iii. dealing with any Rewards, Benefits or Qantas Points other than in accordance with these Terms, for example, selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any QBR Benefit or Reward other than in accordance with these Terms;

iv. acting in a hostile, abusive or aggressive way towards us, the Qantas Group, a Program Partner or their representatives; or

v. creating multiple Membership Accounts for the same ABN Holder.

Any breach of clause 6.1 will be a material breach of these Terms by the QBR Member.

6.2 An association, council, federation, union, or other representative body or club may join Qantas Business Rewards but can only earn QBR Benefits in relation to a Benefit Earner of the QBR Member (and not those of its members, constituents or other participants).

6.3 Each ABN Holder is responsible for regularly checking its Membership Account and keeping its Membership details up to date including removing access to Account Managers and Account Users when they are no longer authorised to access the QBR Member’s Membership Account. Details in the Membership Account must be updated as necessary, and we must be notified of any changes, omissions or incorrect details, upon the ABN Holder or Account Manager becoming aware of them. We are not responsible for any failure of an ABN Holder or Account Manager to update us of any such changes, omissions or incorrect details (unless the error is due to Qantas Business Rewards recording the information incorrectly), or for any incorrect information notified to us.

6.4 An ABN Holder or Account Manager must promptly notify us if either become aware that the ABN associated with the QBR Member’s Membership Account is recorded as having a ‘Cancelled’ (or equivalent) status in the ABN Register, and in those circumstances, clause 7.4 of these Terms will apply. 

6.5 Nothing in these Terms gives rise to any transfer of Intellectual Property Rights and QBR Members must not use, or cause to be used, the IPR of QBR Loyalty, the Qantas Group or a Program Partner without the express permission of QBR Loyalty, the Qantas Group or the relevant Program Partner.

7. Suspension or termination of Membership

7.1 If we reasonably suspect that:

a. there has been fraudulent activity on, or in connection with, a Membership Account; or

b. a QBR Member has committed a material breach of any of the Terms; or

c. a QBR Member has committed a breach of the Terms on two or more occasions; or 

d. a QBR Member has committed a material breach of any of the Airline Reward Scheme Terms or the QFF Terms, 

then we may immediately suspend the relevant Membership Account to prevent any further fraudulent activity, breach or misuse. The Membership Account may still accrue Qantas Points, however no Qantas Points can be redeemed or transferred during the suspension period. We will notify the QBR Member of the suspension as set out in clause 7.2.

7.2 If we suspend a Membership Account under clause 7.1, we will notify the relevant ABN Holder of the suspension and the reason for the suspension. The ABN Holder will then have 14 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why we should remove the suspension and not take any further action. We will review any response provided by the ABN Holder and determine, acting reasonably, whether the response is acceptable.

7.3 We will advise the ABN Holder of the outcome of the process in clause 7.2, which may include us:

a. removing the suspension with no further action; or

b. acting reasonably, taking one or more of the following actions:

i. cancelling, suspending or refusing to honour any QBR Benefits or Rewards that have been offered or awarded to the QBR Member;

ii. cancelling any Qantas Points that have been transferred by the QBR Member to any QFF Member; or

iii. terminating the QBR Member’s Membership.

7.4 If we become aware that the ABN associated with a QBR Member’s Membership Account is recorded as having a ‘Cancelled’ (or equivalent) status in the ABN Register, we may ask the ABN Holder for proof that the ABN is still active, and notify the ABN Holder that if it does not provide this proof within 60 days:

a. the QBR Member’s Membership will be terminated at the end of that 60 day period; and

b. any Qantas Points that the QBR Member has earned but not transferred to a QFF Member or redeemed for a Reward prior to termination of the QBR Member’s Membership will be cancelled.

7.5 If the ABN Holder does not provide the proof referred to in clause 7.4 in the required timeframe, we may take the action set out in clause 7.4 (a) and (b).

8. Reward Schemes and QBR Benefits

8.1 QBR Benefits are offered under the applicable Reward Scheme Terms. A Program Partner may limit the QBR Benefits offered. For example, QBR Benefits may not be available in relation to an activity that does not have a business purpose.

8.2 It is the responsibility of each ABN Holder and Account Manager to ensure that it has read the terms and conditions of each Reward Scheme and is aware of the ways in which QBR Benefits will be calculated and how and when those QBR Benefits will accrue and may be used.

8.3 All goods and services supplied by a Program Partner are supplied on the terms specified by the Program Partner. Without limiting the foregoing, all travel undertaken by a Benefit Earner or Qantas Points Recipient is subject to the applicable carrier's conditions of carriage.

9. Crediting Qantas Points

9.1 Subject to clause 9.2, after a QBR Member has earned Qantas Points under a Reward Scheme, we will credit the relevant number of Qantas Points to that QBR Member's Membership Account in accordance with information received from the relevant Program Partner. Account Managers are responsible for checking that the correct number of Qantas Points have been credited to their Membership Account.

9.2 We reserve the right acting reasonably to reverse or cancel any Qantas Points credited to a QBR Member incorrectly or not credited in accordance with, or credited in breach of, these Terms or the Reward Scheme Terms.

9.3 We may, pursuant to the Reward Scheme Terms from time to time:

a. introduce or vary a cap on the number of Qantas Points that can be earned in connection with the relevant Reward Scheme by a QBR Member, provided that any new or varied cap will not affect Qantas Points previously earned by the QBR Member; or

b. make an offer of bonus Qantas Points to QBR Members on terms determined from time to time by us.

9.4 Unless otherwise specified in the applicable Reward Scheme Terms, Qantas Points will not be earned in relation to any Eligible Products that are cancelled, refunded or returned. We may cancel or deduct any Qantas Points that have been credited to a QBR Member's Membership Account in relation to cancelled, refunded or returned products or services.

10. Validity of Qantas Points and Membership Account

10.1 All Qantas Points in a Membership Account will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the QBR Member has not earned Qantas Points in Qantas Business Rewards, redeemed Qantas Points for Rewards, or transferred Qantas Points from a Membership Account to a QFF Member. Qantas Points are deemed to be earned on the date the Eligible Flight was flown, or in the case of other Program Partners, on the activity date as advised by the Program Partner.

10.2 In the six months prior to the Qantas Points’ expiration date, the Member will be advised of the number of Qantas Points that are about to expire, and the expiration date. 

10.3 Qantas Points cannot be re-credited once they have expired.

10.4 Once terminated, a Membership Account cannot be reinstated, and any QBR Benefits held in that Membership Account cannot be reinstated or be the subject of a Benefit Claim. However, a new application for Membership may be made.

11. Transferring Qantas Points to QFF members

11.1 The Account Manager is responsible for ensuring that it has sufficient Qantas Points to transfer in accordance with this clause 11 before it seeks to do so.

11.2 Subject to clause 11.3, the Account Manager can request transfer of their accumulated Qantas Points to individual QFF Members. The request may be made either online or by calling the QBR Service Centre and nominating the Qantas Points Recipient.

11.3  A QBR Member, its ABN Holder, Account Manager or Account Users must not in any circumstances offer, use or transfer Qantas Points as part of, or in connection with, any promotional activity including, but not limited to, competitions, incentives, and marketing.

11.4 An Account Manager or Account User must request in each transfer that a minimum 3,000 (three thousand) Qantas Points are transferred, or such other minimum amount as we may stipulate from time to time.

11.5 Once Qantas Points have been transferred to a Qantas Points Recipient, the Qantas Points cannot be transferred back to the QBR Member’s Membership Account. 

11.6 We reserve the right, acting reasonably, to introduce a cap on the number of Qantas Points which can be transferred from a Membership Account in any one transaction, and on the number of Qantas Points which can be transferred from a Membership Account in any Membership Year.

11.7 Qantas Points cannot be transferred from one QBR Member to another QBR Member. 

12. Activity Statements

12.1 Account Managers may access their Membership Account at qantas.com/business. An Activity Statement can be downloaded or printed but no paper statements will be provided.

12.2  An Account Manager must advise us as soon as possible upon becoming aware of any unusual activity on its Membership Account. A QBR Member is liable for all activity on its Membership Account until we are notified of the unauthorised use.

13. Benefit Claims

13.1 Benefit Claims are to be submitted to the relevant Program Partner. We and each Program Partner reserves the right, acting reasonably, to require proof of the transaction from the QBR Member, including, for example, copies of receipts or similar documentation to substantiate the Benefit Claim.

13.2 We will not be obliged to credit Qantas Points to a QBR Member if the relevant Benefit Claim is received by the relevant Program Partner more than 12 months after the date of the relevant transaction to which the Benefit Claim relates.

13.3 Benefit Claims for the crediting of Qantas Points cannot be made if the Membership is not current or if the Membership Account was not current at the time the relevant transaction or activity to which the Benefit Claim relates was undertaken.

14. Taxation Implications

14.1  We recommend that QBR Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications, for example fringe benefits tax (if applicable), for which they may be liable in relation to their Membership and their earning and use of Qantas Points or other QBR Benefits.

14.2 QBR Members should consult their tax adviser with any queries regarding their eligibility to reclaim Australian GST. With respect to any Membership fees, tax invoices will be electronically generated and are accessible through the Membership Account.

15. Personal information

15.1 Each QBR Member acknowledges that it is a condition of Membership that it, and any Account Manager, Account User, Benefit Earner, and Qantas Points Recipient consents to and authorises us to collect, use, store and disclose, for the purposes described in clause 15.2, the information it provides on its application form.  This includes any other information that we, any Program Partner and any other Qantas Group company collects in relation to the QBR Member's participation in Qantas Business Rewards.  This could include information about the QBR Member's business, its Account Manager, Account Users, Benefit Earners and nominated Qantas Points Recipients. For the purpose of this clause 15, QBR Member is deemed to include a reference to Account Manager, Account User, Benefit Earners and nominated Qantas Points Recipient.

15.2 The purposes referred to in clause 15.1 are for us, the applicable Program Partner, and any Qantas Group company to:

a. operate and manage Qantas Business Rewards and Reward Schemes, including assessing the QBR Member’s membership application, and making goods and services and QBR Benefits available to QBR Members;

b. facilitate the redemption of Qantas Points earned in Qantas Business Rewards for Rewards and facilitate the transfer of Qantas Points earned in Qantas Business Rewards to nominated Qantas Points Recipients;

c. identify suspicious transactions and to detect and prevent fraud;

d. improve the Qantas website and services, including by means of product development, and market and behavioural research;

e. market its products or services or the products or services of Qantas partners and other third parties who Qantas believes may have products and services in which the QBR Member would be interested. This is one of the primary purposes of Qantas Business Rewards;

f. facilitate any third party providing goods and services to the QBR Member, us, any Program Partner, and any of their respective Group companies in connection with Qantas Business Rewards; 

g. for Qantas and third parties to generate consumer insights about the QBR Member in order to better understand the QBR Member’s preferences and interests, tailor the QBR Member’s experience, enhance the products and services supplied to the QBR Member and to tell the QBR Member about the products and services of Qantas and its travel partners and program partners. In order to do this, Qantas may collect and combine Personal Information about the QBR Member from third parties or public sources (e.g. ABS census data); and

h. as otherwise provided in the Qantas Privacy Policy

15.3 For the purposes described in clause 15.2, we, any Program Partner or any other Qantas Group Company may disclose the Personal Information to:

a. other Qantas Group companies;

b. any third party providing services for us, including assisting in determining a QBR Member’s eligibility for, and providing, Qantas Business Rewards products and services (including products and services available to QBR Members), administering the program, operating Qantas’ call and service centres, providing market research and marketing services, and assisting with the prevention and detection of fraud; and

c. other third parties, such as law enforcement agencies and courts in order to comply with its legal obligations or in connection with a legal claim or in response to a validly served and executed court order or subpoena. 

15.4 Qantas may collect Personal Information from the QBR Member directly, including during a QBR Member's interaction with Qantas group websites, services or applications or when the QBR Member is logged into their Membership Account. Qantas may also collect the QBR Member’s Personal Information from third parties, Qantas’ related bodies corporate, and third parties providing services for Qantas and Qantas’ program partners (such as when the QBR Member registers through a Program Partner or transacts with them).

15.5 Marketing consent: By becoming a QBR Member, Account Manager, or Account User, express consent is provided to Qantas:

(a) sending the QBR Member marketing communications including via direct mail, telephone, email, SMS, in-app notifications and advertising or other digital means, including:
(i) news and offers for QBR Members;
(ii) offers, news and updates from Qantas and Qantas’ travel partners and program partners;
(iii) flight specials, news and updates;
(iv) entertainment offers and competitions; and
(v) Qantas branded products including insurance, financial services, retail, activities and experiences, wine news; and
(b) associating and combining data collected from third parties with the QBR Member’s Personal Information and using and disclosing that combined information to create aggregated segments for the purposes of customer analytics and marketing, and to tailor the QBR Member’s experience and content, including third party content and otherwise in accordance with these Terms.

15.6 QBR Members can opt out of receiving all or any of the marketing communications listed above as follows:

(a) Email: Qantas Business Rewards sends emails to QBR Members. QBR Members can unsubscribe by:
(i) clicking unsubscribe in the relevant email, which will unsubscribe them from the subscription list from which that email originated; or
(ii) by logging into their Membership Account and updating their email preferences in account settings where they can unsubscribe under marketing preferences from any or all email subscription lists;
(b) for digital advertising by logging into their Membership Account and updating their preferences in 'my profile';
(c) for in-app notifications via app preferences; and
(d) for SMS messages, by opting out directly from an SMS.

Opting out of these communications may impact Qantas Business Rewards’ ability to provide you, as a QBR Member, with all the QBR Benefits that would otherwise be available as part of Membership. There are, however, some service messages that we must be able to send you. These include, for example, information relating to your Membership, information about bookings you have made, products you have purchased, and forgotten passwords.

15.7 Qantas may elect to send you a communication without an Unsubscribe Function where:

(a) the communication relates to, or is ancillary to:

(i) a product or service which has been, or has been agreed to be, supplied or given to you by Qantas, or by a third party (for example, a flight upgrade offer or a product renewal offer); or

(ii) a product, service, QBR Benefit or other thing, including a message, which you have elected or agreed to receive, or in which you have elected to participate (for example, a competition or promotion);

in each case in connection with Qantas Business Rewards and/or the QFF Program; and

(b) the primary purpose of the communication is not to offer to supply, advertise or promote new goods or services (other than any goods or services described in paragraph (a)(i) or (ii)) or a supplier or prospective supplier of such new goods or services.

15.8 The ABN Holder must ensure that its Account Manager, Account Users, Benefit Earners and nominated Qantas Points Recipients consent to the collection, use, storage and disclosure of their Personal Information for the purposes described in this clause 15.

15.9 The parties to whom we may transfer information to, may be located overseas for the purposes described in this clause 15. The countries in which these third parties may be located include the United Kingdom, the United States, Germany, South Africa, New Zealand and the Philippines, and any country which the QBR Member and its employees travel to or through in connection with its Membership.

15.10 If all or any part of the requested information is not provided, the services provided to and QBR Benefits to be received by the QBR Member may be affected or may not be able to be provided.

15.11  Further information on how Qantas handles Personal Information, and to the extent permitted or required by law, access and correct personal information, can be requested by completing the form located at Privacy Questions or by writing to Qantas Customer Care at 10 Bourke Road, Mascot, NSW, 2020. Only the ABN Holder named on the account will be entitled to access their Membership information.

15.12 This clause 15 survives the termination of these Terms and the termination or suspension of Qantas Business Rewards.

16. Liability

16.1 We acknowledge that certain jurisdiction’s laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. For example, for consumers in Australia, certain services come with statutory guarantees under the Consumer and Competition Act 2010 (Cth) that they will be provided with due care and skill and be reasonably fit for their purpose. Clause 16.2 is not intended to exclude or restrict the application of such laws. 

16.2 Subject to clause 16.1, and to the extent permitted by law in any applicable jurisdiction, the Qantas Group and any of their officers, employees or agents are not liable for any Loss of any kind, arising under or in connection with these Terms, including any changes to the Terms or QBR Loyalty, except to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees, agents or contractors.

16.3 Unless otherwise required by applicable laws, QBR Loyalty and Qantas will not be liable for any Loss whatsoever suffered by any person as a result of any action taken by QBR Loyalty in accordance with clauses 7.1 – 7.5.

17. General

17.1 Governing Law: the Terms and Membership are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia, irrespective of where the application for Membership has been completed by the QBR Member or submitted to Qantas or QBR Loyalty.

17.2 In any action or other legal process with respect to any matter or thing in connection with these Terms and/or Membership, each QBR Member submits to the non-exclusive jurisdiction of the State of New South Wales.

17.3 If part or all of any clause of these Terms is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and the remaining provisions of these Terms will continue to have full force and effect.

17.4 Nothing in these Terms affects any rights a QBR Member may have and which by law cannot be excluded, including under the Competition and Consumer Act (2010) and under State and Territory consumer protection legislation.

17.5 Interpretation: In these Terms, unless the contrary intention appears:

(a) the singular includes the plural and vice versa;
(b) 'dollars' or '$' means Australian dollars;
(c) unless otherwise stated, all dollar amounts include any applicable GST;
(d) dates or times are Universal Time Code (or GMT) dates or time; 
(e) a reference to 'include' or 'including' means 'including but not limited to'; and

(f) references to any statute or statutory provision includes any re-enactment or replacement thereof and will include any regulations or other subordinate legislation made under the relevant statute.

© Qantas Airways Limited, ABN 16 009 661 901

Travel Fund Terms and Conditions

Effective 30 January 2025

1. Introduction

1.1 These Terms and Conditions apply to use of Travel Fund. All Qantas Business Rewards Memberships have access to Travel Fund and these terms and conditions govern the contractual relationship between Qantas and each Account Manager. 

1.2 These Terms and Conditions are effective as at the date specified above and may be amended by Qantas from time to time.  We will give notice of any material changes to these Terms and Conditions on the Qantas Business Rewards website.  Qantas will publish notice of such changes with at least 30 days' notice. To the extent that any material changes to these Terms and Conditions detrimentally impact how your Travel Fund travel credits can be used, those changes will not apply to any travel credits that were in your Travel Fund on or before the date the change comes into effect.  The current Terms and Conditions are available at: https://www.qantas.com/au/en/business-rewards/terms-and-conditions.html

1.3 These Terms and Conditions operate in conjunction with the Qantas Business Rewards terms and conditions. When you make a booking using Travel Fund, the Conditions of Carriage, fare rules and the Privacy Policy apply.    

2. Eligibility

2.1 Your fare value is available to be added to the Travel Fund less any applicable fees applied when the booking is cancelled, and where:

a) your booking has been made through a Qantas Business Rewards account or through Qantas.com where an ABN has been added to the booking;

b) you cancel a booking and are entitled to receive a flight credit or refund under the fare rules; and

c) the cancellation is made through a Qantas Business Rewards account by a user with permission to use the Travel Fund. 

2.2. The value of untravelled flights plus any applicable taxes will be added to Travel Fund, less any applicable change fees to the original fare type purchased. Eligible ancillary item values are added to Travel Fund only when purchased using Travel Fund in the same transaction as the original flight purchase. Non-Travel Fund initiated purchases of pre-selected seat requests, pre-purchased additional baggage, or to offset flight carbon emissions won't be included in your Travel Fund credit as these are independent of the fare cancellation conditions. Refer to the applicable terms and conditions of each ancillary item for more information.

3. Using Travel Fund

3.1 All active Qantas Business Reward accounts are eligible to access and use Travel Fund. Travel Fund can only be used as a form of payment in your Qantas Business Rewards Account, and can be used for:

a) new flight bookings; and

b) seat selection when purchased at the same time as the flight. 

3.2 Available funds within your Travel Fund can be used by an Account User who has permission to use the Travel Fund for any individual traveller, travelling for work purposes and affiliated with the Qantas Business Rewards account.

3.3 Travel Fund can be used to book commercial tickets only and cannot be used to book a Points Plus Pay flight or a Flight Reward. Commercial tickets can be booked using Travel Fund and Travel Fund in combination with credit card. Where a credit card form of payment is used in combination with Travel Fund, a percentage based payment fee per ticket per card is charged for bookings made in Australia for the portion of the payment made using credit card, unless an exception applies. Review our payment options for more information.

3.4 Travel Fund can be used in combination with credit card. It cannot be used in combination with any other form of payment, including but not limited to Qantas Points, BPAY and Universal Air Transport Plan Card (UATP).

3.5 When Travel Fund has been used as a form of payment for Eligible Bookings, whether in full or in part, the entire value of the booking will be added to Travel Fund in circumstances where a refund is requested. For example, if you paid $300 AUD for a Qantas flight booking using a combination of $100 AUD from the Travel Fund and $200 AUD from a credit card, and the fare rules permit a refund or credit, the entire value of $300 AUD will be added to the Travel Fund.  In the instance of a cancellation by Qantas  and you elect a refund, the entire value of the ticket will be added to the original forms of payment used for that booking. Any credit card surcharges applicable to the transaction are non-refundable where you elect to voluntarily cancel your flight booking. 

3.6 Where you choose to credit a booking into Travel Fund, if there are two different fare types in the booking, the most restrictive change fee will apply. Any applicable change fee will be deducted from the value of the ticket to be added into the Travel Fund.

3.7 You will not be able to add to Travel Fund if the balance exceeds $250,000 AUD in total.

3.8 Your Travel Fund balance will not be available for use if your account is suspended subject to clause 7 of the Qantas Business Rewards Terms and Conditions. If Qantas Business Rewards Loyalty elects to terminate the Member’s account in line with Clause 7.4 of the Qantas Business Rewards Terms and Conditions, any outstanding funds remaining within the Travel Fund will be provided to the Account Manager via a Universal Air Transport Card (UATP).

3.9 Once funds have been credited into Travel Fund, the Travel Fund balance is non-transferable and may not be redeemed for cash, except where you are entitled to a refund of your Travel Fund balance under the Australian Consumer Law.

3.10 We may reverse an amount added to Travel Fund on reasonable grounds, including for example, where a refund is paid in error resulting in an overpayment. We will notify you in writing of any transaction reversal.

3.11 Qantas is not liable for the loss or misappropriation of funds in relation to Travel Fund, including as a result of theft or the unintended use of Travel Fund by a person other than those with access to the Qantas Business Rewards Account.

3.12 The Travel Fund associated with a Qantas Business Rewards Account cannot be transferred to an alternate Qantas Business Rewards Account under any scenario, including but not limited to a company merge or business sale.

3.13 The Travel Fund balance cannot be used for ticket purchases in conjunction with a Corporate Airfares Agreement flight discount.

4. Expiry

4.1 Your Travel Fund balance will expire unless at least one transaction has occurred in the Travel Fund in the previous 18 month period. However, if an amount has been added to your Travel Fund in relation to a separate promotion or product benefit, there may be a separate expiry for this amount which can be viewed in your Qantas Business Rewards Account.  

4.2 If your Qantas Business Rewards membership is terminated or otherwise ceases prior to fully utilising the amount in your Travel Fund, any outstanding funds remaining within the Travel Fund will be provided to the Account Manager via a Universal Air Transport Plan Card (UATP). This UATP Card will only be valid for use on Qantas bookings made via Qantas.com. If your Qantas Business Rewards membership has already been terminated or otherwise ceased, and you wish to cancel a flight that was booked using Travel Fund as a form of payment for all or part of the flight, you will only be permitted to a flight credit and not a refund.

Qantas Business Rewards Airline Reward Scheme Terms 

Effective 29 May 2025

1. Introduction

1.1 These Airline Reward Scheme Terms: 

a. apply to and govern the contractual relationship between Qantas and each Member with respect to the Airline Reward Scheme made available by Qantas as a participant in Qantas Business Rewards and it is the  Member's responsibility to read and understand them; 

b. are effective as at the date specified above and may be amended by Qantas from time to time (and the current version is available here); and 

c. operate in conjunction with the QBR Program Terms and in the event of any inconsistency or conflict the QBR Program Terms prevail.

2. Definitions

2.1 In these Airline Reward Scheme Terms unless the context otherwise requires: 

a. terms used in the QBR Program Terms and the QFF Program Terms have the same meaning in these Airline Reward Scheme Terms; and 

b. the following terms have these meanings

Airline Benefits means Member Savings (Member flight savings), the ability to earn Qantas Points on Eligible Flights and on Eligible Jetstar Flights under these Airline Reward Scheme Terms and Conditions, Flight Rewards  (as defined in the QFF Program Terms), and any other benefits from time to time, the terms and conditions of which are as specified on this page at qantas.com/au/en/business-rewards/terms-and-conditions 

Airline Earn Table means the table entitled Airline Earn Table which is located at qantas.com/au/en/business-rewards/airline-earn-table, as amended by Qantas from time to time; 

Eligible Flight in relation to the earning of Qantas Points, subject to these Airline Reward Scheme Terms and Conditions, means a domestic or international flight which has a Qantas ‘QF’ flight number on the ticket that is purchased in Australia; is operated by Qantas, Emirates or American Airlines; has a ticket number commencing with ‘081’ and is booked and travelled for business; and excludes: 

a. Flight Reward (as defined in the QFF Program Terms) ; 

b. flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket or the ticket number does not commence with the numerals "081"; 

c. charter flights; 

d. freighter flights carrying any passengers; 

e. promotional, "contra" and free of charge flights; 

f. travel industry or airline staff discounted or rebated flights; 

g. competition prize tickets and tickets purchased at auction; 

h. discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement; 

i. flights which are not eligible to earn Qantas Points; 

j. child and infant fares; 

k. flights for which the booking indicates a child or infant passenger; 

l. flights taken before the commencement of Qantas Business Rewards; and 

m. flights taken before the relevant Member joined Qantas Business Rewards; 

Eligible Jetstar Fare means Jetstar Economy Flex, Jetstar Economy Flex Plus, Jetstar Economy Max or Jetstar Business Max bundle or any other bundle referred to in the Airline Earn Table but excludes Jetstar Starter fares without a bundle. To earn Qantas Points for Qantas Business Rewards Members, Eligible Jetstar Fares must booked, and subsequently flown, through one of the following:

a. a Member’s Qantas Business Rewards Account; 

b. jetstar.com; or

c. a travel agent with the ability to provide Jetstar with both a Member’s Frequent Flyer number and ABN.

Eligible Jetstar Flight in relation to the earning of Qantas Points, subject to these Airline Reward Scheme Terms and Conditions, means a flight operated by Jetstar, with a JQ flight number designator that includes a Eligible Jetstar Fare and is booked and travelled for business, and excludes:;

a. domestic New Zealand flights operated by Jetstar;

b. any international flight operated by Jetstar that departs or arrives into New Zealand other than international flights operated by Jetstar between Australia and New Zealand;

c. promotional, "contra" and free of charge flights; 

d. travel industry or airline staff discounted or rebated flights; 

e. competition prize tickets and tickets purchased at auction; 

f. discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement; 

g. flights which are not eligible to earn Qantas Points; 

h. child and infant fares; and

i. flights taken before the commencement of Qantas Business Rewards.

Fare Conditions, in relation to Member Deals, means the fare conditions, exclusions, restrictions and change fees that apply to the Member flight savings. The applicable Fare Conditions are available at the time of sale; 

'Flight Reward' means a Classic Flight Reward or a Classic Plus Flight Reward, as applicable

Flyer Bonus means the additional points a Qantas Business Rewards Flyer will earn into their individual QFF Program membership account (250 Qantas Points per Eligible Flight booking) where the Member's ABN and the Qantas Business Rewards Flyer’s individual QFF Program membership number are quoted at the time of booking. An eligible booking must include a domestic or international flight with a Qantas 'QF' flight number on the ticket that is purchased in Australia; has a ticket number commencing with '081'; and is booked and travelled for business on or after the date the Member registers for Qantas Business Rewards. 

Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth); 

Group Member means a Member that is part of a Group; 

Itinerary means the detailed record of a journey or intended journey for which a booking is held in the Qantas or Jetstar reservation system; 

Jetstar means Jetstar Airways Pty Limited ABN 33 069 720 243;

Member and Membership means an ABN Holder having a postal mailing address in Australia who is registered with QBR Loyalty as a member of Qantas Business Rewards;

Member Savings or Qantas Business Rewards Member flight savings means special discounted fares offered by Qantas from time to time on selected flights as specified on the Qantas Business Rewards website at qantas.com/au/en/business-rewards/earn-points-and-save-on-flights.html, subject to the terms and conditions set out in clause 9. Unless otherwise specified in the offer, the specified discount is applied to the publicly available base fare, which excludes taxes, fees and carrier charges; 

Qantas Business Rewards Account means the online booking and trip management platform available exclusively to Qantas Business Rewards members available online at the Qantas Business Rewards website.

Qantas Business Rewards Flyer means a QFF Program member who is an owner, director, officer, employee, contractor, consultant, partner or principal of the Member and is a Benefit Earner (as defined in the Qantas Business Rewards Program Terms); 

Qantas Business Rewards Program Terms means the terms and conditions of the Qantas Business Rewards program issued by or on behalf of Qantas, as amended by Qantas from time to time; 

Qantas Points means the loyalty program points earned by a Member in Qantas Business Rewards, unless otherwise expressly stated; 

QFF Program Terms means the terms and conditions of the Qantas Frequent Flyer Program issued by or on behalf of Qantas, which may be viewed at https://www.qantas.com/au/en/frequent-flyer/discover-and-join/terms-and-conditions.html as amended by Qantas from time to time 

Flight Reward Recipient means any person to whom an Account User has assigned a Flight Reward obtained in accordance with clause 9.1. 

2.2 In these Airline Reward Scheme Terms and Conditions, unless the contrary intention appears: 

a. the singular includes the plural and vice versa; and 

b. a reference to ‘include' or ‘including' means ‘including but not limited to'. 

3. Application of Airline Reward Scheme Terms and Conditions

By using or claiming any Airline Benefit, a Member agrees to be bound by these Airline Reward Scheme Terms and Conditions in addition to the Qantas Business Rewards Program Terms. 

4. Changes to Airline Reward Scheme

4.1 Subject to clause 4.2 Qantas reserves the right to make any changes (whether material or otherwise) to the Airline Reward Scheme Terms and Conditions and the Airline Benefits including changes to: 

a. the ways in which Qantas Points are earned or redeemed; 

b. Qantas Point earning rates and the Airline Earn Table; 

c. Eligible Flights; 

d. Eligible Jetstar Flights; and 

e. restrictions, conditions relating to, and eligibility for, Airline Benefits. 

4.2 Qantas will inform Members of material changes to these Airline Reward Scheme Terms and Conditions including by updating these Airline Reward Scheme Terms and conditions and related information on qantas.com/au/en/business-rewards. If such changes will reduce the number of Qantas Points, or the flight discounts available through Member Deals, offered to Members under the Airline Reward Scheme, when practicable Qantas will do so at least 30 days before the change takes effect. 

5. Termination or suspension of the Airline Reward Scheme

5.1 Qantas gives no undertaking as to the continuing availability of the Airline Reward Scheme or any Airline Benefit. Qantas may terminate or suspend the Airline Reward Scheme at any time. Qantas will give at least 60 days' notice to Members of such termination or suspension, except if Qantas Business Rewards ceases to operate, in which case the Airline Reward Scheme will cease immediately. 

5.2 If Qantas terminates or suspends the Airline Reward Scheme, subject to the Qantas Business Rewards Program Terms and Conditions, Members will be able to redeem or transfer Qantas Points in accordance with the Qantas Business Rewards Program Terms and Conditions during the notice period, except where Qantas or Jetstar is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration, in which case Qantas Points may be cancelled without notice.

6. Airline Benefits

6.1 Members are not entitled to claim Airline Benefits, other than a Flight Reward (as defined in Qantas Frequent Flyer Program Terms), for: 

a. leisure or holiday travel; 

b. travel by family members or other travel companions of Qantas Business Rewards Flyers; or 

c. other travel that does not have a business purpose relating to trade or commerce or the supply of goods or services. (For example, trusts that do not have a business purpose relating to trade or commerce or the supply of goods or services are not eligible for Airline Benefits.) 

6.2 Unless otherwise determined by Qantas, and without limiting any other provision of these Airline Reward Scheme Terms and Conditions, Members are not eligible for Airline Benefits, other than Flight Reward, if they: 

a. have their principal place of business outside of Australia; 

b. have a corporate or other private airfares agreement, discount or rebate provided by Qantas or Jetstar including through a third party arrangement, unless agreed by Qantas; 

c. are travel agents, travel wholesalers or travel consolidators; 

d. are other sellers or re-sellers of air travel; or 

e. are not registered for GST or are not incorporated entities (except for those Members who joined before 01 Feb 2017). 

6.3 Members must provide Qantas on reasonable request with documented verification of their eligibility, or eligibility of their Qantas Business Rewards Flyers, for Airline Benefits.

7. Earning Qantas Points for Air Travel

7.1 Subject to the exclusions, limitations and other conditions specified in clauses 6, clause 7 and the Airline Earn Table, Members earn Qantas Points, at the applicable rate specified in the Airline Earn Table or in any special offer, for air travel booked and paid for by the Member and travelled by their Qantas Business Rewards Flyers for the Member's business purposes. No Qantas Points will be earned if the travel to which the booking relates is not undertaken. 

7.2 Qantas Points earned in Qantas Business Rewards are credited to a Member in addition to any Qantas Points that are earned by and credited to the Qantas Business Rewards Flyer as an individual member of the QFF Program. 

7.3 To earn Qantas Points in relation to an Eligible Flight or Eligible Jetstar Flight, the Member’s ABN and the Qantas Business Rewards Flyer’s QFF Program membership number must be provided at the time of booking and the member must comply with any other booking requirements or procedure advised by Qantas, Jetstar or the travel agent. 

7.4 Only one Membership Account will be credited with Qantas Points for all Qantas Business Rewards Flyers who travel on Eligible Flights or Eligible Jetstar Flights under the same booking. 

7.5 It is the responsibility of the Member to check whether a proposed flight is eligible to earn Qantas Points in Qantas Business Rewards, and if so how many Qantas Points will be earned, before a booking is made. 

7.6 If a Qantas Business Rewards Flyer’s booking is changed by Qantas or Jetstar, the eligibility to earn Qantas Points for the flight under the Airline Reward Scheme is determined by the Itinerary originally booked and not the new Itinerary, meaning if the original flight on which the Qantas Business Rewards Flyer was booked would have qualified for Qantas Points, a Member may still claim Qantas Points. 

7.7 If a Qantas Business Rewards Flyer's booking is changed voluntarily by the Qantas Business Rewards Flyer, and the change requires reissuing of the ticket, eligibility to earn Qantas Points for the flight under the Airline Reward Scheme is determined by the new Itinerary and not the cancelled Itinerary. 

7.8 Qantas Points earned on Eligible Flights in the Airline Reward Scheme will be calculated based on the class of ticket originally purchased and will not reflect any upgrades made whether on the payment of cash or by the use of Qantas Points or otherwise. 

7.9 Qantas Points earned on Eligible Jetstar Flights in the Airline Reward Scheme will be calculated based on the class of ticket purchased by the Member, including any Eligible Jetstar Fare purchased by the Member using cash up to the time of departure of the Eligible Jetstar Flight.

7.10 Qantas reserves the right acting reasonably to deny or revoke Qantas Points at any time if Qantas determines that Qantas Points were improperly obtained or erroneously credited to a Member's Membership Account. 

7.11 Qantas may offer additional air travel related opportunities to earn Qantas Points under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.

8. Crediting Qantas Points

8.1 Qantas will endeavour to credit the applicable number of Qantas Points to the Qantas Business Rewards Membership Account within 30 days after the Eligible Flight or Eligible Jetstar  Flight. It is the responsibility of the Member to check that the correct number of Qantas Points has accumulated in the Membership Account after the Eligible Flight or Eligible Jetstar Flight.  

8.2 Claims for the crediting of Qantas Points retrospectively must be made by the Member within 12 months after the Eligible Flight or Eligible Jetstar Flight.  

8.3 Flyer Bonus Points will be credited to the Qantas Business Rewards Flyer’s individual QFF Program membership account within 6 weeks from the date of travel. No retrospective claims can be made for this offer. 

9. Member flight savings (flight savings)

9.1 Member Deals must be paid for by the Member and are offered only to Members for their Qantas Business Rewards Flyers who are travelling for the Member's business purposes. It is the Member's responsibility to ensure access to Member flight savings through their Qantas Business Rewards membership is limited to such use. 

9.2 The process for accessing Member Deals may vary and will be specified in the relevant offer on the Qantas Business Rewards website at qantas.com/au/en/business-rewards. Offers may be specified as time-limited or otherwise may be withdrawn at any time without notice. 

9.3 Unless otherwise specified by Qantas, Member Deals do not apply to any other offer including Flight Rewards (as defined in the QFF Program Terms), flights operated by Jetstar, group, industry, corporate or other discounted or rebated fares. 

9.4 Availability of Member Deals is limited. They do not apply to all booking classes, flights or days, even within a specified offer period, unless otherwise specified. 

9.5 The conditions, limitations and exclusions stated in the applicable Member Deals offer and the Fare Conditions apply in addition to these terms and conditions. 

9.6 Even if a booking has been completed on the Qantas website or through a travel agent, Member Deals will not apply unless the applicable Member's ABN and the Qantas Business Rewards Flyer's QFF Program Membership number have both been entered into the booking and all other requirements of these terms and conditions and the specific offer have been met. 

9.7 Qantas reserves the right acting reasonably to recover, from any person who attempts to benefit from Member Deals when ineligible, the difference between the fare paid and the publicly available fare in the next higher available booking class. 

9.8 If your Member Deals are included in an itinerary with other fare types, the same Fare Conditions may not apply to the whole booking. Usually, the most restrictive fare conditions will apply. 

9.9 In addition to the base fare amount and any amounts payable under the applicable Fare Conditions, Qantas fees or charges may apply for bookings made through travel agents, consultant assisted bookings, and changes made through Qantas Contact Centres or at the airport.  

10. Redeeming Qantas Points for Flight Rewards

10.1 Subject to clauses 10.2 and 10.3 below, each Account User may redeem Qantas Points held in the Membership Account for Flight Rewards (as defined in the QFF Program Terms). The QFF Program Terms apply to such redemptions, and the use of such Flight Rewards , as if the relevant terms were set out in full in these Airline Reward Scheme Terms and Conditions and as if: 

a. references to a ‘Member’ as the person redeeming Qantas Points for a Flight Reward were references to an ‘Account User’ (as defined in the Qantas Business Rewards Program Terms); 

b. references to an ‘Eligible Family Member’ as the person to whom a Flight Reward is assigned were references to a ‘Flight Reward Recipient’ (as defined in these Airline Reward Scheme Terms and Conditions); 

c. references to ‘the Member’s account’ were references to ‘the Membership Account’ (as defined in the Qantas Business Rewards Program Terms); and 

d. references to Flight Rewards or specific types of Flight Rewards  obtained ‘through Qantas Frequent Flyer’ were references to Flight Rewards  or those specific types of Flight Rewards obtained ‘through Qantas Business Rewards’ (as defined in the Qantas Business Rewards Program Terms). 

10.2 Notwithstanding anything to the contrary in these Airline Reward Scheme Terms and Conditions, the Qantas Business Rewards Program Terms, or the QFF Program Terms, Flight Reward  redeemed by an Account User in accordance with clause 10.1 may be assigned to any person and used for any purpose.   

10.3 Notwithstanding anything to the contrary in these Airline Reward Scheme Terms and Conditions, the Qantas Business Rewards Program Terms, or the QFF Program Terms, an Account User may only redeem Qantas Points for a Classic Flight Reward or a Points Plus Pay - Flight (as defined in the QFF Program Terms) on flights operated by Qantas (QF) or Jetstar Airways (JQ).

11. Suspension or termination of a Member or Qantas Points

11. Suspension or termination of a Member or Qantas Points

11.1 Qantas reserves the right acting reasonably to terminate a Member's participation in the Airline Reward Scheme or withhold or cancel Qantas Points if Qantas reasonably believes that a Member or any of the Member's Qantas Business Rewards Flyers has knowingly attempted to claim Qantas Points or purchase Member Savings to which they were not entitled or attempted to redeem or transfer Qantas Points when they were not entitled to do so. 

11.2 Qantas will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and the Member is responsible for ensuring that its nominated Qantas Points Recipients are notified of this.

12. Taxation Implications

12.1 Qantas recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications for example fringe benefits tax (if applicable), for which they may be liable in relation to their earning and use of Qantas Points and Member Savings under the Airline Reward Scheme. 

© Qantas Airways Limited, ABN 16 009 661 901