Price Promise

Once you've checked your eligibility and read the Price Promise terms and conditions, you'll need to collect screenshot evidence that you've found a valid lower fare. 

The screenshots you share with your claim are essential in helping us assess whether the claim is successful. 

Complete the form to submit your Price Promise claim.

By submitting your Personal Information via this form, you acknowledge that Qantas will use your Personal Information to identify, manage and contact you regarding your Price Promise claim with Qantas. For more information on how we handle your Personal Information, refer to our Privacy Policy.

The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim is eligible. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.

Price Promise claims must meet the following terms and conditions:

1. Price Promise applies only to customers who purchased a new Qantas airfare on qantas.com or the Qantas App and paid in full without the use of Qantas Points or a Flight Credit to offset the total cost.
2. Price Promise applies to itineraries departing Australia that only contain Qantas flights i.e. all flights must have a QF flight number.
3. For a Price Promise claim to be valid, it must satisfy all the terms and conditions and be submitted in compliance with the eligibility above.
4. The comparison fare (including all taxes, fees, charges) must:
   • equate to a minimum of AUD 5.00 (per booking) saving versus the same flight itinerary purchased through qantas.com or the Qantas App,
   • be for the same itinerary and routing, with each sector of the journey flown in the same order, for the same dates and flight numbers, in the same class of travel and for the same type of ticket (including fare rules),
   • be 'like for like' and include the same ‘extras’ as the original airfare – including but not limited to free standard seat selection and baggage allowance, and
   • have the same booking and cancellation conditions. Note: some online travel agencies have added restrictions to fares they offer such as not allowing the fare to be put into credit where fares purchased on qantas.com or the Qantas App don't have these restrictions.
5. Claims must contain valid screenshots of the: 
   • checkout or payment page with all fare details and the fare on a per person basis including passenger types (i.e. adult) and flight details including flight numbers, dates and times. Where available, includes taxes, fare class, fare rules and fare restrictions (don't include your credit card details in any screenshots), 
     
   • competing website address and logo, and
   • time and date of the screenshot on your device, which must be taken on the same calendar day and after the booking was made on qantas.com or the Qantas App.
6. Price Promise doesn't apply to:
   • Bookings made via Qantas Webchat or our Contact Centre.
   • Bookings not paid in full by 11:59pm (AEST/AEDT) on the same calendar day as the booking was made, including Book now, Pay Later or BPAY bookings.
   • Cancelled bookings.
   • Lower fares found on qantas.com or the Qantas app.
   • Bookings made via the Qantas Business Rewards website.
   • Fares included as part of a package.
   • Fares quoted on websites which don't have the capability to service bookings themselves, such as websites that link through to a third party's website or meta-search engine (e.g. Google Flights). 
   • Fares not available to the general public including, but not limited to, wholesaler or consolidator fares, corporate, military, government, contract, closed user group (that require an access code or login) or other discounted fares.
   • Special negotiated fares such as travel agent, staff or membership rates or rates that are only available to people who have subscribed to or become a member of a website. 
   • Unauthorised resellers, such as eBay.
   • Fares discounted by means other than money, for example, use of coupons or promo codes including when the fare has a discount applied by an online travel agent.
   • Fares offered under any promotion with a third party.
   • Fares that are lower due to an error by the retailer (e.g. misquoted prices).
   • Fares on a website not marketed to consumers located in Australia that isn't operated by a company with an active ABN or ACN.
7. Bookings containing multiple passengers can only be submitted as one claim. Separate claims for each passenger within a single booking will not be accepted. 
8. A claim cannot be amended or resubmitted. 
9. The amount that will be refunded for a successful claim will be the difference between the cost of the airfare purchased on qantas.com or the Qantas App, and the total cost of the comparison fare, excluding any service or credit card fees.
10. Comparisons will be made based on the same payment type used to purchase the booking on qantas.com or the Qantas App.
11. Qantas reserves the right to:
    • deny any claims that cannot be reasonably verified, which are due to third party fare pricing errors, or for which incomplete information has been provided, 
    • verify evidence of the comparison fare being submitted under the Price Promise claim, and
    • reject a claim if we're reasonably unable to identify that the comparison fare was available in accordance with the Price Promise terms and conditions.