Changing your booking
Check the fare rules for any restrictions and fees
Check to see if you can change your booking online
Change your booking at Manage booking
If you can't change your booking online, contact us
Things to know
Before changing your flights, there are some things you need to consider.
- Check your Fare Type for the rules that apply to your flights and any fees that may apply. You may also need to pay a fare difference.
- Any changes you make to your flights will apply to every passenger in your booking. If you want to change flights for individual passengers, you'll first need to separate them from the booking. These passengers will be placed in a new booking with a different booking reference and then you can make the changes you need.
- We're here to help. If you don't have access to make the change online, call your local Qantas office A change booking fee may apply.
Changing your booking online
If fare rules permit, you may be able to make a change to your booking (check your Fare Type) online. The type of changes you can make also depends on if you booked a Flight Reward or paid for your booking with Points Plus Pay
Please note, any changes you make to your booking may incur a fee and a fare difference may apply.
Bookings that may be changed online
This table cover a list of booking types, and the date and time changes which can usually be completed online, subject to the fare rules If you'd like to change your booking and it can't be done online, contact your local Qantas Office for assistance.
Date and time changes | Australian domestic bookings | International bookings |
---|---|---|
Bookings made online or through your local Qantas office in English | Yes, included | Yes, included |
One way or return bookings |
Yes, included | Yes, included |
Multi-city bookings |
Yes, included | No, not included |
If you no show for a flight |
No, not included | No, not included |
Jetstar bookings |
Yes, included | Yes, included |
Bookings which include airline partners | No, not included | Yes, included |
Flight departure is within 24 hours | Yes, included | Yes, included |
Multiple changes permitted - before travel has commenced | Yes, included | Yes, included |
Partially travelled bookings - can only be changed online once | Yes, included | Yes, included |
Classic Flight Reward combined with non-Classic Flight Reward | No, not included | No, not included |
Unaccompanied minor bookings | No, not included | No, not included |
Destination changes
Need to change the departure or arrival city?
First you'll need to request a Flight Credit When redeeming your Flight Credit for your new itinerary, you'll need to pay any change fees and fare difference, if applicable. Find out how to request a Flight Credit, the conditions and how to use them
Other changes
For all other changes visit Manage Booking A change booking fee may apply.
How to change your booking online
Once you're ready to change your flight, simply:
- Retrieve your booking by entering your details below (you'll need your booking reference, which is found on your confirmation email).
- Select the red 'Change' button in the Flights panel.
- Make your changes and accept any change fees or fare differences, if applicable.
If you're a Qantas Frequent Flyer or Qantas Business Rewards member, you can also log in to your account and then select 'Manage' to change your booking.
Useful links
Flight Credits
A Flight Credit may be issued when the value of your booking can be retained for future use.
Cancel flights
Things don't always go to plan, and you may need to know how to cancel your booking.
Separate passengers
If you no longer need to travel together, you can separate passengers from your booking online.