Travelling with specific needs
Find information for your journey, including when you're travelling with a carer, oxygen, service dog, mobility aids, invisible disability and more.
Assistance during your journey
Meet and assist services, transit and transfer options, boarding and disembarkation assistance and seating arrangements.
Flying with medical aids and medicine
Information for customers travelling with medical equipment and prescribed medicines for asthma, diabetes and more.
Hidden disability
Find out how we can help if you need assistance or a little more support throughout your journey.
Service Dogs
If you intend to travel with a Guide, Hearing or Assistance dog find out the necessary information and application requirements before you fly.
Travelling with a carer
Circumstances for when a carer maybe required to accompany customers during a flight.
Travelling with oxygen
Find out the steps needed to prepare and when and how to notify us if you're travelling with oxygen.
Safety restrictions
Find out about regulations and aircraft limitations that may impact your travel.
Toilets onboard
Find out details about accessible toilets on our aircraft and accessing them.