Frequently asked questions about Platinum One benefits

The first time you nominate a family member or friend, you can do it any time during your Platinum One membership as long as you have more than one month remaining in your existing Platinum One Membership Year. If you earn the required Status Credits to retain your Platinum One tier for the following Membership Year, your nominated person’s Platinum status will automatically roll over unless you advise us before the start of your new Membership Year.  If you want to change your nominated person, you'll need to let us know within the last two months of your existing Membership Year.

If you're a Platinum One member, you can nominate a family member or friend for complimentary Platinum membership. Prior to nomination, make sure your nominated person is aware of, and accepts, the Qantas Frequent Flyer program terms and conditions including benefits of Platinum membership.

You can only nominate one person per Membership Year and only have one person linked to your Platinum One membership at any one time.

Complimentary Qantas Frequent Flyer membership is available if they aren't already a member - they'll just need to complete the online application form.

You can nominate a family member or friend to receive Platinum status by completing the online Complimentary Platinum nomination form or by calling the Frequent Flyer Service Centre.

If you've earned the required Status Credits in a Membership Year to retain Platinum One for another year, you can change your nominated person in the two months prior to the end of your existing Membership Year. As your nominated person’s Platinum status will automatically roll over once you start your new Membership Year, if you don't let us know prior to your new Membership Year starting that you'd like to change persons, we won't be able to process it.

To change or remove your nominated person, contact our Frequent Flyer Service Centre.

You should allow two business days for the processing of complimentary Platinum membership. After processing the nomination, your nominated person will be sent their Platinum membership kit within 14 days to the preferred mailing address in their profile.

You can request to have your nominated person removed at any time, however depending on where you are in your Membership Year, you may need to wait to nominate a new person for Platinum status.

A member can only nominate one person for Platinum status each Platinum One Membership Year. However, if you've earned the required Status Credits to retain Platinum One, you can change your nominated person two months prior to the end of your existing Membership Year.

To change or remove your nominated person, contact our Frequent Flyer Service Centre.

Unless you remove your nominated person, their Platinum membership will be valid as long as you remain a Platinum One member.

Unless you advise us of changes to your nominated person within the last two months of your Membership Year, their Platinum status will automatically roll over in the last month of your existing Membership Year.

If you remove your nominated person, their status will be reassessed at the end of their current Membership Year and if they haven't met the requirements to retain their Platinum status, they'll be downgraded to Gold. To remove your nominated person, contact our Frequent Flyer Service Centre.

Your nominated person will receive Platinum status for as long as you remain a Platinum One member. If your status changes, your nominated person's status will be reassessed at the end of their current Membership Year and if they haven't met the requirements to retain their Platinum status, they will be downgraded to Gold.

Yes. You can nominate your Partner for Platinum membership; however you won't be able to transfer the complimentary Gold membership to another family member or friend.

Contact our Frequent Flyer Service Centre for any assistance you may need.

If you're travelling on a flexible Qantas fare (Flex fare booked in B, H, K or Y in Economy; or C or J in Business), you can request to be moved to an earlier or later available domestic Qantas flight without paying any fare differential, even if there are no seats available in the booking class on your ticket.

To move to an earlier or later Qantas domestic flight, a seat in the same cabin on the same routing and day must be available and the request can only be made for single sectors departing from the airport where the request is made. Standard check in and flight closure times apply.

Note: This benefit does not apply to bookings made on the same day as travel.

On the day of departure, you can request to move to an earlier or later domestic Qantas flight that day by calling the Qantas VIP Service Team on 1300 752 801 before your existing flight scheduled departure time.

Current Platinum One members.

You'll receive the invitations within five business days of reaching Platinum One status and within the first 72 hours of your new membership year if you keep Platinum One.

No, as a Platinum One member you’re entitled to take one guest into the Qantas international lounge with you when they're travelling on the same flight as you and two guests into the Qantas domestic lounges. If you wish to take additional guests into the lounge with you who are flying on a Qantas operated flight, the Complimentary Invitation(s) must be used.

Yes, Complimentary Invitations can only be used when the customer is departing on a Qantas operated flight and booked on a Qantas (QF) flight number or Jetstar operated flight with a Jetstar (JQ) flight number. The member using the complimentary invitation doesn't need to be travelling with the Platinum One member.

The Complimentary Invitations can be used at a Qantas managed lounge:

Domestic

• The Qantas Club

International

• Qantas Business Lounge
• Qantas First Lounge

The comfort of our customers is paramount so we reserve the right to offer access to an alternate lounge or decline lounge access. If lounge access is declined, Complimentary Invitation reinstatement can be applied for by contacting our Qantas VIP Service Team.

The comfort of our customers is paramount so we reserve the right to offer access to an alternate lounge or declined lounge access for operational reasons. If lounge access is declined, Complimentary Invitation reinstatement can be applied for by contacting our Qantas VIP Service Team.

You'll receive two lounge invitations when you reach Platinum One, and two invitations in your new Membership Year when you keep Platinum One. These invitations will be valid for 12 months from the date of issue. The expiry date of the Complimentary Invitation can be found in the Complimentary Invitations Portal. Expired Complimentary Invitations can't be linked to Eligible Flights or used. Expired Complimentary Invitations can't be extended.

No, it's not possible to extend the validity of the Complimentary Invitations and they can't be rolled over to a new Membership Year. They must be assigned and used for travel on flights departing before the expiration date.

You can access the Complimentary Invitations by visiting the Complimentary Lounge Invitation section of qantas.com. The invitations are listed as 'P1 - Benefit'. Simply login to the Complimentary Lounge Invitations Portal and select 'add invitation' next to the flight you wish to link the Complimentary Invitation to. Select the available Complimentary Invitation you wish to use. Once logged in, you can be linked to an existing eligible Qantas flight at any time before the earlier of a) check-in closes or b) departure gate closing for that flight, and before the expiry date of the invitation.

To transfer the Complimentary Invitation to another person, log in to the Complimentary Lounge Invitation section of qantas.com.

Once transferred, the person must link the Complimentary Invitation to the eligible departing Qantas flight they want lounge access for by logging into the Complimentary Lounge Invitation section of qantas.com.

An email confirmation will be sent to the person who holds the eligible flight with the linked invitation. Print and take the email confirmation to the lounge on the day of departure.

Note: Complimentary Invitations can only be transferred to another person who is Qantas Frequent Flyer member and their Frequent Flyer membership number must be present in the booking to link to an eligible Qantas flight. If they're not already a member, they can join for free.

Yes. The Complimentary Invitation needs to be linked online to an eligible Qantas flight at least 24 hours before departure. Once the Complimentary Invitation is linked to a flight, an email confirmation will be sent with the flight details. This email must be presented at the lounge on the day of departure. You can do this by logging in to the Complimentary Lounge Invitation section of the Qantas website.

If you've transferred the Complimentary Invitation to another person and it's unused, the only way to reverse the transfer is by the other person transferring it back to you. They can do this by logging in to the Complimentary Lounge Invitation section of the Qantas website.

You can change a Complimentary Invitation from one eligible flight to another at any time except within 24 hours of the scheduled flight departure. You can link the Complimentary Invitation to another eligible flight by logging in to the Complimentary Lounge Invitation section of the Qantas website at least 24 hours before departure.

If you make flight changes at least 24 hours before scheduled departure of that flight, you'll need to link the Complimentary Invitation to the new eligible Qantas flight at least five hours before departure of the new flight.

If you make flight changes or cancel the booking within 24 hours of departure, the Complimentary Invitation is forfeited.

You can link the Complimentary Invitation to an eligible flight by logging in to the Complimentary Lounge Invitation section of the Qantas website.

If Qantas changes the flight, the Complimentary Invitation will be automatically linked to the new flight.

If Qantas cancels the flight up to 24 hours before the scheduled departure, the Complimentary Invitation will be automatically unlinked from the flight and reinstated to unused status.

If Qantas cancels the flight within 24 hours of, you can request the Complimentary Invitations to be reinstated by contacting our Qantas VIP Service Team. You can link and change invitation to an eligible flight by logging in to the Complimentary Lounge Invitation section of the Qantas website.

Yes, smart, casual dress standards apply as a minimum at all times and entry may be refused if these standards aren't met. Bare feet or clothing with offensive images or slogans are not acceptable and in. In addition, individual lounges may have Club Rules regarding specific items of clothing which aren't acceptable and individual lounge managers will have discretion to administer these standards. A reinstatement of the lounge invitation isn't permitted in this situation. Qantas Club and International lounge staff have the discretion to refuse entry to any Eligible Customer if, in their reasonable opinion, the Eligible Customer has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other members, their guests and staff. A refund is not permitted in this situation.

Eligible Customers under the legal drinking age must be accompanied by an Eligible Customer of, or over, the legal drinking age in any Eligible Lounge. Eligible Customers can access a domestic Qantas Club, Qantas International Business or Qantas First Lounge when travelling onward that day on a Qantas (QF) operated flight with a 'QF' flight number. Legal drinking age may vary in different jurisdictions and countries. Complimentary Invitations are sent at Qantas' absolute and sole discretion. Offers are subject to availability and Qantas may withdraw an offer at any time.