Qantas Hotels, Qantas Holidays and Airbnb Terms and Conditions

Qantas Hotels

1. General terms and conditions for hotels

1.1 You must be a member of the Qantas Frequent Flyer Program (‘QFF Member’) to earn and redeem Qantas Points. Membership and the earning and redemption of Qantas Points are subject to the terms and conditions of the Qantas Frequent Flyer program. A joining fee may apply.1.2 These terms and conditions are in addition to any specific terms and conditions that apply to bookings made on the Qantas Hotels website or terms and conditions of the hotel.

2. Redeeming Qantas Points for hotels

2.1 QFF Members can redeem Qantas Points when booking at qantas.com for all hotels. The ability to use Points Plus Pay is subject to meeting the minimum requirement of 5,000 Qantas Points and cannot be used for Classic Hotel Rewards (which can only be booked using Qantas Points).2.2 Once a booking is made, the number of Qantas Points required for the booking will be deducted from the QFF Member’s Qantas Frequent Flyer account. The QFF Member will be sent an email to confirm the booking. There is no fixed relationship between the cash value charged by the applicable hotel provider and the Qantas Points required to redeem a hotel room.2.3 QFF Members will not be able to redeem Qantas Points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable).2.4 If a QFF Member is eligible for a refund, they will receive the refund (less any applicable fee) via the same method originally used to book the hotels (e.g cash, Qantas Points, or a combination of cash and Qantas Points). Eligible refunds for Classic Hotel Rewards bookings will be refunded in total Qantas Points back into the QFF Member’s account.2.5 Classic Hotel Rewards availability is limited. A Classic Hotel Reward must be booked using Qantas Points only.2.6 Cancellation and refund policies and conditions differ for each hotel, check at the time of booking.2.7 In addition to these terms and conditions, all Qantas Hotel bookings are subject to the Qantas Hotels Booking Conditions.

3. Earning Qantas Points with hotels

3.1 QFF Members will earn 3 Qantas Points per A$1 spent for all stays booked at Qantas Hotels, (or other rate advertised at the time of booking). Qantas Points are earned on accommodation only (room rate) and are not earned on any amounts payable directly to the hotel or additional fees or hotel sundries charged to the room (for example room service, hotel dining etc.).3.2 Qantas Points can be earned on purchases made with credit/debit card only and the credit/debit card component of Points Plus Pay purchases.3.3 Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points, on all hotel bookings at Qantas.com (excluding Qantas Packages and Airbnb bookings).3.4 For all hotel bookings on Qantas.com, Qantas Points may be earned only by the QFF Member in whose name the booking is made (provided their membership details have been entered correctly when booking.3.5 Qantas Points cannot be split between two or more QFF Members occupying the same room.3.6 Qantas Points will not be earned on cancelled or refunded bookings.3.7 Qantas Points will be earned on no show bookings provided that the QFF Member has paid for the booking in full and the booking has not been cancelled or refunded.3.8 Qantas Points can take up to 8 weeks after the stay to be credited to the QFF Member’s account.3.9 A QFF Member has up to 6 months from date of check-out to claim missing Qantas Points3.10 Note: The Qantas Points earned by booking selected hotels on qantas.com/hotels are provided by Qantas Airways Limited. Other Qantas Points earn offers may be provided by some hotels (the hotel may or may not offer Qantas Points in addition to the Qantas Points earned by booking on qantas.com), although some hotels may not allow QFF Members to earn Qantas Points with that hotel in conjunction with this or other offers.

4. Earning Qantas Points for your business (Only available to Australia and New Zealand Qantas Business Rewards Members)

4.1 A business must be a Qantas Business Rewards member (‘QBR Member’) to earn Qantas Points. A joining fee applies and applies. Qantas Business Rewards membership and Qantas Points are subject to the Qantas Business Rewards terms and conditions.4.2 QBR Members can earn 1 Qantas Point per A$1 spent on accommodation at domestic and international hotels booked on qantas.com . This does not include Airbnb bookings.4.3 Qantas Points for QBR Members are earned on accommodation only (room rate) and are not earned on any amounts payable directly to the hotel or additional fees or hotel sundries charged to the room (for example room service, hotel dining etc.).4.4 Qantas Points are earned by the QBR Member in accordance with the rates set out above subject to these terms and conditions.4.5 Qantas Points earned by a QBR Members on a hotel booking are in addition to the Qantas Points earned by a QFF Member staying at the hotel.4.6 The QBR Member’s ABN must be entered at the time of booking on qantas.com/hotels in order for the QBR Member to earn Qantas Points for that booking.4.7 Qantas Points will not be earned on cancelled or refunded bookings.4.8 Qantas Points will be earned for no-show bookings provided the QBR Member has paid for the booking in full and the booking has not been cancelled or refunded.4.9 Qantas Points can take up to 8 weeks after the stay to be credited to the QBR Member’s account.4.10 Qantas Points are earned in accordance with the rates set out above subject to the terms and conditions of the Qantas Business Rewards Program.4.11 A QBR Member has up to 6 months from date of check-out to claim missing Qantas Points4.12 A business must be a QBR Member at the time of the stay to earn Qantas Points.

Qantas Holidays

5. Earning Qantas Points with Qantas Holidays

5.1 QFF Members will earn 3 Qantas Points per A$1 spent for stays booked at Qantas Packages (or other rate advertised at the time of booking). Qantas Points are earned on the total booking amount excluding any amounts payable directly to the hotel or additional fees or hotel sundries charged to the room (for example room service, hotel dining etc.).5.2 Additionally, QFF Members can earn Qantas Points on their Qantas flights as per the standard Qantas Frequent Flyer conditions.5.3 Qantas Points for the cost of the booking can be earned by the lead guest only. Qantas points on any flights will be earned by each QFF Member in the booking as per the standard Qantas Frequent Flyer conditions.5.4 Any subsequent purchases related to the flight will not earn additional points.5.5 QFF Members must enter their Qantas Frequent Flyer membership number at the time of booking on qantas.com/holidays in order to earn Qantas Points.5.6 Qantas Points earned for the hotel stay in the booking cannot be split between two or more QFF Members occupying the same room.5.7 Qantas Points will not be earned on cancelled or refunded bookings.5.8 Qantas Points will be earned on no show bookings provided that the QFF Member has paid for the booking in full and the booking has not been cancelled or refunded.5.9 Qantas Points can take up to 8 weeks after the stay to be credited to the QFF Member’s account.5.10 Qantas Points are earned in accordance with the rates set out above subject to the terms and conditions of the Qantas Frequent Flyer Program.5.11 A QFF Member has up to 6 months from the day of check-out to claim missing Qantas Points.5.12 In addition to these terms and conditions, all Qantas Holiday bookings are subject to the Qantas Holidays Booking Conditions available at Qantas.com/holidays.5.13 Note: The Qantas Points earned by booking packages on qantas.com/holidays are provided by Qantas Airways Limited. Other Qantas Points earn offers may be provided by some hotels (the hotel may or may not offer Qantas Points in addition to the Qantas Points earned by booking on qantas.com/holidays), although some hotels may not allow QFF Members to earn Qantas Points with that hotel in conjunction with this or other offers.

6. Earning Qantas Points with Airbnb

6.1 QFF Members will earn 1 Qantas Point per A$1 value on the total amount you paid to Airbnb, provided that you booked on qantas.com/airbnb and were currently logged into your QFF membership account or provided your Qantas Frequent Flyer membership number during the booking process.6.2 If you navigate to Airbnb directly, or do not provide a valid Qantas Frequent Flyer number, you won’t be eligible to earn Qantas Points for that booking.6.3 Qantas Points may be earned only by the QFF Member in whose name the booking is made. The name on the Airbnb booking must match the name for the Qantas Frequent Flyer membership number provided.6.4 Qantas Points cannot be split between two or more QFF Members occupying the same property.6.5 For accommodation booked in a currency other than Australian dollars, the Australian dollar equivalent amount for the booking will be calculated using an exchange rate at the end of month following your stay as determined by Airbnb. Qantas Points will be earned on that exchanged amount.6.6 Qantas Points will not be earned on cancelled bookings regardless of who cancelled the booking.6.7 Qantas Points will be calculated on the final value of your booking after any amendments. Qantas Points are earned on total booking fees paid to Airbnb.6.8 Qantas Points can take up to 8 weeks after your stay to be credited to the QFF Member’s account. If Qantas Points haven’t been awarded 8 weeks after checkout contact us via email or the contact us page.6.9 Qantas Points are earned in accordance with the rates set out above subject to the terms and conditions of the Qantas Frequent Flyer Program.6.10 Qantas may change the number of points earned per A$1 value from time to time. This value will not change once a booking has been confirmed.6.11 Any booking made on the Airbnb site is being made with Airbnb and subject to Airbnb’s terms and conditions. Qantas is in no way involved in the booking process or the accommodation provided.6.12 Airbnb’s site may not have the same accessibility features as the Qantas site.6.13 A QFF Member has up to 6 months from day of check-out to claim missing Qantas Points for Airbnb Accommodation Bookings.

TripADeal

7. Earning Qantas Points with TripADeal (Only available to Australia and New Zealand QFF Members)

7.1 QFF Members will earn 3 Qantas Points per A$1 spent on the total amount booked on and paid to TripADeal, (or other rate advertised at the time of booking).7.2 QFF Members must enter their Qantas Frequent Flyer membership number at the time of booking in order to earn Qantas Points.7.3 For all bookings with TripADeal, Qantas Points may be earned only by the QFF Member in whose name the booking is made. The name on the TripADeal booking must match the name for the Qantas Frequent Flyer membership number provided.7.4 Qantas Points cannot be split between the QFF Member who has made the booking and any accompanying travellers.7.5 Qantas Points will not be earned on cancelled or refunded bookings.7.6 Qantas Points will be calculated on the final value of your booking after any amendments. Qantas Points will only be earned on the final amount payable to TripADeal and will not be earned on any amounts payable directly to third parties (for example, tour guides, additional dining etc.).7.7 Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases.7.8 Qantas Points can take up to 8 weeks after hotel checkout to be credited to the QFF Member’s account. If Qantas Points have not been awarded after this time, please contact us via email.7.9 Qantas Points are subject to the terms and conditions of the Qantas Frequent Flyer Program. Last reviewed: 2 November 2023