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Here's how to get in contact with us, online or via our contact centre.
Please review the FAQs before getting in touch with our team.
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You can do most things online. Avoid waiting on hold, here are some recommended links:Change your booking
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Outside Australia: +61 2 8059 0182
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Important information
You must be a Qantas Frequent Flyer member to earn and redeem points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.
^ Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 spent unless otherwise specified, for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards and Airbnb bookings. Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points. Qantas Points will be credited to your account at least 8 weeks after check-out. Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases on eligible bookings and will not be earned on cancelled or refunded bookings. Qantas Points may be earned by the member in whose name the booking is made. Members will not be able to earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Deposit Pay is available on selected properties that offer a free cancellation window that is 21 days or more in the future from the date of booking. Visit our FAQ page for more.
* Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through qantas.com/hotels or holiday packages through qantas.com/holidays, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). Points Plus Pay is not available for Classic Hotel Rewards. View full terms and conditions here
++ 500 bonus Qantas Points will be awarded to Qantas Frequent Flyer members who make their first Airbnb booking. Qantas Frequent Flyer members will earn 1 Qantas Point per A$1 value for all Airbnb stays booked through qantas.com/airbnb.
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions.
^* A minimum 20% deposit, payable using a payment card or using Qantas Points, is required to secure your booking. Deposit payment terms will only be permitted for bookings with a free cancellation option, within Australia. Final payment of the balance owing is payable 7 days prior to the end of the free cancellation window for the booking, and will be automatically charged to the card details provided at the time of booking. Where payment of the balance is not made within the required timeframe, or the payment card provided is declined, the booking will be cancelled, and the deposit will be refunded in full. To amend a Deposit Pay booking, the original booking will need to be cancelled before the end of the free cancellation window to be eligible for a refund of your deposit and a new booking will need to be placed. No changes can be made to a Deposit Pay booking until full payment is received. Deposit Pay is available at the discretion of Qantas, and may be removed or revoked at any time. Payment of a deposit indicates acceptance of these conditions.
** A business must be a Qantas Business Rewards Member to earn Qantas Points for business. Businesses earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide booked through qantas.com/hotels. Eligible Qantas hotels excludes Classic Hotel Rewards and Airbnb bookings. The Qantas Business Rewards Member's ABN must be included at the time of booking. Qantas Points are not earned on any amounts payable directly to the hotel. Conditions apply
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
Descriptions and ratings featured are based on information provided by hotels and/or other service providers, distinguished accordingly. Ratings are either self-assigned by the service provider or obtained through Expedia (displayed as circles ), or by independent third parties (displayed as stars ) Any facilities shown as included are subject to change by the service provider. Qantas does not guarantee any particular standard or class of accommodation or other service provided by a third party.
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Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly.
We pay our respects to Elders past and present.