Important information about the Qantas Frequent Flyer program is outlined below. For further details, please consult our Terms and Conditions.
Points Expiry
If you do not:
- earn any Points or Status Credits; or
- redeem Points,
in 18 consecutive months, all Points held in your Qantas Frequent Flyer account will expire. For the purposes of determining whether you have remained active, any transfer of Points to or from an Eligible Family Member or in connection with the Qantas Business Rewards program will not be included.
Privacy
Qantas collects personal information about you in connection with Qantas Frequent Flyer (including products and services available to Qantas Frequent Flyer members):
- to market products and services to you, including the products and services of our partners and other third parties who we believe may have products and services in which you would be interested. This is one of the primary purposes of Qantas Frequent Flyer;
- to facilitate your participation in Qantas Frequent Flyer and other organisations’ loyalty programs, including by assessing your membership application, awarding you points, confirming your eligibility for, and providing any products and services associated with Qantas Frequent Flyer, and enhancing and personalising your use of Qantas Frequent Flyer;
- to generate (for Qantas and third parties) consumer insights about you in order to better understand your Member’s preferences and interests, tailor your experience, enhance the products and services supplied to you and to tell you about the products and services of Qantas and its travel partners and program partners;
- to improve our website and services, including by means of product development and market and behavioural research; and
- for operational management of Qantas Frequent Flyer.
Qantas may collect your personal information from you directly, including when you are logged into your Qantas Frequent Flyer account. We may also collect your personal information from third parties, our related bodies corporate and Jetstar branded entities, partner airlines, third parties providing services for Qantas Frequent Flyer and our program partners (such as when you register through one of our program partners or transact with them).
For the reasons described above, we may disclose your personal information to:
- partner airlines, oneworld® Alliance Airlines, and non-airline program partners. In particular, we may disclose your information to Emirates in the United Arab Emirates for the purpose of Emirates offering you membership in the Skywards frequent flyer program;
- Woolworths Ltd, if you decide to link your Qantas Frequent Flyer Membership with your Woolworths Rewards account;
- our related companies;
- any third party providing services for Qantas Frequent Flyer, including assisting us in determining your eligibility for, and providing, Qantas Frequent Flyer products and services (including products and services available to members), administering the program, operating our call and service centres and providing market research and marketing services;
- our financial product card partners; and
- other parties in order to comply with our legal obligations.
These parties may be located overseas including in the United Kingdom, the United States, New Zealand, Germany, the Philippines and any country which you travel to or through in connection with your membership.
If all or any of the requested non-optional information is not provided, we will not be able to provide the services to you and membership may not be granted. If all or any of the remaining information is not provided, the services we provide to you may be affected.
Our privacy statement is available at qantas.com and it contains more information about the above and also how you can seek access to, and correction of, your personal information. It also explains how you can complain about a breach of your privacy and how we will deal with your complaint. You can contact us by completing the form located at qantas.com/privacyquestions or by writing to Qantas Customer Care at 10 Bourke Road, Mascot, NSW, 2020.
Tax Consideration
Qantas recommends that you consult a taxation adviser to ensure that you understand possible Taxation and Fringe Benefits Tax implications, if any, related to your membership of the Qantas Frequent Flyer program.
Marketing Consent
By joining the Qantas Frequent Flyer program, you expressly consent to Qantas sending you marketing communications including via direct mail, telephone, email, SMS, in-app notifications or other digital means in relation to matters such as news and offers for Qantas Frequent Flyer Members, including offers in relation to Qantas-branded products and services, flights, or products and services offered by our program partners.
If you do not wish to receive these email communications, you can opt-out of any or all of them by updating your email preferences in Your Profile.
Declaration
I wish to join Qantas Frequent Flyer and confirm that I understand that my membership of Qantas Frequent Flyer is subject to, and that I have read and accept, the Qantas Frequent Flyer program Terms and Conditions.
