We spoke to Sarah Greaves and Jo Tracey, Team Coaches at our Premium Contact Centre in Hobart, about how to get the most from your Platinum membership.
Both Sarah and Jo have more than 15 years’ experience in looking after our most valuable customers.
Do you have a top travel tip for our Platinum members?
Our baggage calculator on qantas.com (Fly-Baggage) is great. If you have an existing booking, add your booking reference and last name and you will see your baggage allowance for your itinerary (including your additional allowance).
Tell us something Platinum members may not know...
'Status Hold' is our family-friendly benefit that lets you put a hold on your Silver, Gold or Platinum status for up to 18 months. Status Hold is available for parents who are taking at least six consecutive months off paid employment to spend time with their family. Both parents can apply (terms and conditions apply).
What are your tips for the smoothest journey?
Pre-allocate seats at the time of booking creation and book your trip on the one ticket where possible; this has benefits with luggage allowances as well as disruptions. Also, check if there are any additional baggage allowances with oneworld® partners before commencing your trip, as well as Partner Airline lounge access.
What does your day look like?
It's varied, no two days are the same! Not only do we make and change bookings on Qantas, oneworld and our many airline partners, we are a one-stop shop for all of our Platinum members' travel requirements, whether they're travelling for business or on the holiday of a lifetime.