Scheduled maintenance
Our Frequent Flyer system will undergo scheduled maintenance from 11pm Thursday 16 January to approximately 5am (AEDT) Friday 17 January 2025.
During this time, Qantas Frequent Flyers will be unable to access their Frequent Flyer account via qantas.com, the Qantas App or via our Contact Centres. A number of services will also be unavailable including:
- Joining or updating Qantas Frequent Flyer membership details, including email subscriptions
- Making or changing flight bookings using Qantas Points
- Requesting an upgrade using Qantas Points (Classic Upgrade Reward, Bid Now Upgrade or Domestic on Departure Upgrade Reward)
- Accessing complimentary lounge invitations and linking them to bookings
- Joining or renewing Qantas Club Membership
- Using Qantas Points for non flight rewards including Qantas Wine, Qantas Hotels and the Qantas Marketplace
- Registering for a member offer on qantas.com
- Applying for a Premier credit card or accessing your account, including loading funds to your Qantas Travel Money card
- In the Qantas App, accessing Trips automatically linked with your Qantas Frequent Flyer number, will be unavailable in the app during this time
Commercial bookings can still be made however Frequent Flyers will not be able to add their membership number. Please visit Manage Booking once the system maintenance is completed to add your Frequent Flyer number.
If you’re travelling during this period, you’ll still be able to check in online and access your digital boarding pass using your 6 character booking reference. If you’re using the Qantas App, and have your bookings automatically synced with your Qantas Frequent Flyer number, please check in online
If you need to contact us during this time, longer than usual wait times might be experienced as we will not be able to prioritise calls based on Frequent Flyer status. We recommend only calling if travel is imminent.
We apologise for any inconvenience caused.