Accessibility Feedback Process

We welcome feedback on our Access and Inclusion Plan (PDF) and any barriers you might be experiencing in accessing our services. We will acknowledge your feedback when you make it in the same manner it was made. You can also give feedback anonymously if you wish to do so.​

How to provide feedback on our Access and Inclusion Plan

You can provide feedback on our Access and Inclusion Plan by:

Direct Mail

Head of Inclusion and Diversity, Qantas Group
10 Bourke Road, Mascot NSW 2020, Australia

Phone

Call us directly on +61 2 9691 3636​ and ask the switchboard to connect you to the Head of Inclusion and Diversity.

National Relay Service

You can contact the National Relay Service on 1300 555 727 (or +61 3 4313 7690 if calling from outside Australia) or Teletypewriters (TTY) 133 677, and ask to be connected to our team on +61 2 9691 3636​.
Interpreters can be arranged.

Email

Email our Access and Inclusion Plan mailbox

In person

Making an appointment to provide feedback in person: you can make contact via any of the above contact methods to make an appointment with a member of the Inclusion and Diversity Team located at 10 Bourke Road, Mascot NSW 2020, Australia.

Social media

Send us direct message on our social media channels:

How to provide feedback relating to the accessibility of our products and services

You can provide feedback on our products and services by:

Direct Mail

Qantas Customer Care
10 Bourke Road, Mascot NSW 2020, Australia

Phone

1300 659 161 within Australia, or +61 2 9123 6025 outside Australia​ between 9am to 5pm AEST, 7 days per week​.

National Relay Service

You can contact the National Relay Service on 1300 555 727 (or + 61 3 4313 7690 if calling from outside Australia) or Teletypewriters (TTY) 133 677, and ask to be connected to our team on +61 2 9123 6025.
Interpreters can be arranged.

Online contact form

Complete our Customer Care Feedback Form on the Qantas website.

Email

Email our Customer Care mailbox​

In person

Making an appointment to provide feedback in person: you can make contact via any of the above contact methods to make an appointment with a member of the Customer Advocacy Team located at 10 Bourke Road, Mascot NSW 2020, Australia.

Social media

Send us direct message on our social media channels:

Request a copy in alternative format

You can request a copy of this description of our feedback process and the Access and Inclusion Plan (PDF) in a range of different formats by emailing the Access and Inclusion Plan mailbox

Formats available include:

  • Easy English,
  • print,
  • large font,
  • plain language,
  • audio described,
  • braille, and
  • electronic formats that are compatible with adaptive technology (e.g. accessible Word versions).

We will provide your requested format as soon as feasible:

  • within 45 days of your request for braille or an audio format, and
  • within 15 days of your request for any other format.