London (Heathrow) Airport

Contact Qantas reservations within the United Kingdom for assistance with any ticketing or re-booking requirements.

Check-in is located in Zone C.

Check-in opens 4 hours before Qantas international flights to Australia and customers can check-in earlier using the self-service check-in and bag drop. 

A dedicated check-in area for customers travelling in First and PlatinumOne, Platinum and oneworld Emerald Frequent Flyers is located on the left-hand side of zone C.

Online check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online check-in is open from 24 hours to two hours before departure for international flights.

For Qantas codeshare flights, customers need to check in with the operating carrier rather than with Qantas. Ask our team at the airport for more details.

View our real time flight status page for up-to-the-minute departure information.

If you're ending your journey at Heathrow, you'll need to clear immigration formalities, collect your baggage and then clear customs.

Customers regardless of nationality are no longer required to complete landing cards upon arrival into the UK.

In Terminal 3, all UK and EU passport holders should clear immigration through the dedicated lanes located on the left as you enter the immigration hall. No paperwork is required. Biometric enabled passport holders can also use the dedicated 'self clearance' machines.

Studying in the UK for up to 6 months? If you are from Australia, Canada, Japan, New Zealand, Singapore, South Korea or the USA and your course is for less than 6 months, please see a Border Force officer at passport control to get a short-term student stamp in your passport.

Faster travel through the UK border

The UK Government has expanded the use of eGates at airports to more nationalities, including nationals from Australia. The UK’s ePassport gates, which have previously been available for British and EU nationals, provide a faster route through the border, allowing eligible passengers to be processed quickly and securely. Other eligible nationalities include New Zealand, US, Canada, Japan, Singapore and South Korea. Not every passenger will be able to use the eGates as some will need to get their passport stamped on arrival based on the purpose of their visit.

As part of the eGate expansion landing cards for all non-EEA passengers, across all routes, have been withdrawn.

Visit the UK Border ForceOpens in a new tab or window for more information.

Carousels are located in the arrivals hall (ground floor). Information monitors display flight and carousel numbers. Baggage trolleys are readily available and free of charge.

For any baggage queries in the airport, head to the baggage services counter located in the arrivals hall.

View our real time flight status page for up-to-the-minute arrival information.

If you've been checked through to your final destination, on arrival at Heathrow, simply follow the purple coloured signs to Flight Connections. From here you'll be provided with a free airside bus to your next departure terminal or can access the departures level if your next flight departs from Terminal 3.

Alternatively, the Heathrow ExpressOpens in a new tab or window offers free travel between terminals; the station is approximately a 10 min walk via an underground walkway from the Terminal 3 arrivals area.

Find out more about lounge features, operating hours and access to:

• The Qantas London Lounge

Take the hassle out of travel with a private car, coach or other transfer. Book online now.