Vehicles important information

Payment will be collected by the vehicle supplier at collection or return of the vehicle. Other charges such as tolls, petrol, local fees may also be payable in accordance with your rental agreement with the vehicle supplier.

You can use Qantas Points for vehicle rentals in Australia, New Zealand, the United States, and Canada. In Australia, you also have the option to use a combination of Qantas Points and cash for rentals.

See below table for further information:

Qantas Frequent Flyer members can earn 4 Qantas Points per A$1 value on the daily base rate (time and kilometre charges) for bookings with Avis or Budget within Australia. For rentals outside Australia, members will earn 700 Qantas Points per rental with Avis and Budget. Points will not be earned on Classic Car Rewards.  Points are not earned on GST, car ancillaries, or optional extras such as car seats, coverage, excess reduction, or roadside assistance, nor on fees like excess kilometres, one-way, airport, late return, collection, recovery, or roadside callout charges. Points will be credited within eight weeks after rental completion.

Points can only be earned by one member and cannot be split between multiple members on the same rental. 

Retrospective claims will only be processed if the rental occurred no more than six months prior to receipt of the Member's claim. Retrospective claims or claims for points omitted from the Activity Statement will be accepted only if a copy of an Avis or Budget rental agreement, or an Avis or Budget rental number is provided as proof of rental. Vouchers, charge card vouchers and confirmation advice will not be accepted.

The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your vehicle supplier for details.

Special requests, such as a child seat, can be made at the time of booking.  If you make a special request, we recommend you contact the vehicle supplier directly to check if the request can be fulfilled. Additional fees apply for special requests and are payable directly to the vehicle supplier. Their contact details will be provided in your booking confirmation e-mail.

Please ensure that you check the vehicle supplier’s terms and conditions for your pick-up location to see if any car ancillaries, such as snow tyres and snow chains, are legally required for your pick-up location. For bookings with pick-up locations outside of Australia, please visit the relevant Avis or Budget rental location, or contact Avis and Budget for more information on the terms and conditions.

Mystery Car bookings made through qantas.com will be allocated by Budget Group and will be subject to their standard terms and conditions.

On collecting the rental vehicle at the pick-up location, you're required to show your physical driver's licence, provide a physical credit card or debit card, and to read and accept the vehicle provider's rental conditions. A deposit or security bond may apply; see the fees and charges outlined above for more information.

Avis and Budget Drivers must hold a current and valid licence (not being a restricted licence, learner’s licence, or provisional licence) to drive the category of Vehicle for at least 12 consecutive months.

International Driver licences are accepted on “face value” but must be in English, or if not in English, the renter must have an English translation thereof to rent a vehicle with Avis and Budget in Australia.

The Driver must (i) hold a full, current and valid driving licence (not being a learner’s, provisional or restricted licence), (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document, and this must be carried with your valid domestic driving licence for it to be valid.

Digital driver’s licences (DDLs) (with the correct endorsements) are accepted for any Avis or Budget rental. All digital licences must be checked live at the time of rental, via the respective validation process. A screenshot or photo of the licence is not accepted.

A digital licence does not replace a physical licence and you should still carry your physical card, when travelling outside the issuing state or territory.

1. DDLs must be in English or, the customer must carry an accurate English translation.
2. DDL must include a photo of the holder of the DDL; and
3. DDL must include a QR Code, Barcode or similar scannable image allowing access to the DDLs information. 

Avis or Budget may reject or accept any DDL that does not meet, at its sole discretion, the requirements set out in this policy. 

Please note, a photo of a physical driver’s licence is NOT regarded as a valid DDL under this policy. 

There is no young driver surcharge when renting an Avis or Budget vehicle in Australia and

• For Australia, the minimum age for rentals is 21 years of age, EXCEPT those under 25 years can ONLY rent:
  • Passenger vehicles in Compact (Group B), Intermediate (Group C), Standard (Group D), Full size (Group E), Compact SUV (Group S) and Intermediate SUV (Group K); and 
  • Commercial vehicles in 4x2 Single Cab Ute (Group A), 4x2 Dual Cab Ute (Group L), Delivery Van (Group C), 4.2M Moving Van (Group F), 4.2M Tray (Group G), Hi-Top Van (Group H). 
• For New Zealand, the minimum age for rentals is 21 years of age

For bookings with pick-up locations outside of Australia, please visit the relevant Avis or Budget rental location, or contact Avis and Budget for more information on age requirements and terms and conditions.

Digital Driver’s Licences (DDLs) which are issued by a Verification Authority in an Eligible Country MAY be accepted by Avis as a valid form of identification for all purposes in which physical driver's licenses are currently accepted, PROVIDED that they meet AVIS security and authenticity requirements issued by the issuing Verification Authority (see below).

As at the date of this policy, DDLs issued by a Verification Authority in the following countries/states are accepted by Avis:

(i) Australia (New South Wales, Queensland, South Australia and Victoria); 

(ii) Brazil 

(iii) China 

(iv) Estonia 

(v) India 

(vi) Singapore 

(vii) United States of America (Arizona, Colorado, Delaware, Florida, Georgia, Iowa, Louisiana, Maryland, Mississippi and Utah).  

The following countries/states are either exploring, or in the process of developing, DDLs:

(i) New Zealand;

(ii) South Africa;

(iii) United Kingdom (England, Scotland, Ireland and Wales); and

(iv) United States of America (Alabama, Arkansas, California, Connecticut, Illinois, Indiana, Kentucky, Michigan, Minnesota, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Tennessee, Texas, Vermont, Virginia, Wyoming, Washington DC and Puerto Rico)   

Once the Verification Authority in these countries/states issue DDLs, they will be accepted by Avis. Avis may at any time, and for any reason, reject a DDL.

Avis will not accept a DDL unless it meets the following criteria:

1. DDLs must be issued by a Verification Authority of an Eligible Countries listed above; and
2. DDLs must use strong encryption and biometric authentication to ensure their security.

For bookings with pick-up locations outside of Australia, please visit the relevant Avis or Budget rental location, or contact Avis and Budget for more information.