Use this secure tool to help find travel credits you hold with Qantas or Jetstar. We will need details about the original flight booking to complete a search.
If you're assisting someone, the details you provide should be those of the travel arranger.
You may be asked for:
- Last name of the traveller
- Email of the traveller/travel arranger
- Booking reference (PNR) or ticket number of the original flight/s put into credit
- Qantas Pass or Qantas TravelPass account or voucher number
In order to locate relevant records and provide information about your travel credit, we need to collect some personal information. All information is handled in conjunction with the Qantas Privacy Policy
My ticket has been reissued multiple times however, I only have record of the original ticket number issued. Can I use this tool to locate the latest ticket number issued?
What is the best way to find my booking reference (PNR) with Qantas and Jetstar?
Your booking reference is a six character combination of letters and numbers. If you booked with Qantas, you can find your booking reference in the confirmation email that was sent to you, your e-ticket receipt and in the Qantas app at the top of the trips page.
If you booked with Jetstar at jetstar.com or through the Jetstar app, you’ll find your booking reference at the top of the itinerary emailed to you and near the top of the booking information emails sent to you.
The below items aren’t your booking reference:
- Your e-ticket number, this a 13 digit number starting with 081
- Your flight number, this starts with QF or JQ followed by up to four digits
- References from other booking providers such as travel agents, third-party websites or other airlines
My travel credit was originally issued by a travel agent. Am I able to redeem this directly with Qantas?
My travel agent has ceased operating. How do I redeem my travel credit?
I believe I am holding a travel credit however it cannot be located when entering either a booking reference (PNR) or a ticket number?