Contact us
Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.
Global Contact Numbers
Find your local Qantas contact details. Simply choose the region you're enquiring from:
| Qantas area | Contact | Opening hours |
|---|---|---|
Qantas Customer Service Australia |
|
24 hours, 7 days a week |
| Country or territory | Contact | Opening hours |
|---|---|---|
| Fiji | +679 323 9030 Email Fiji |
9am to 5pm, Monday to Friday, 9am to 1pm, Saturday |
| French Polynesia | +689 40 46 4280 | 8am to 5pm, Monday to Friday, 8am to 11am, Saturday |
| New Caledonia | +687 28 6546 (French) +61 2 9123 6000 Email New Caledonia |
8am to 12pm and 1pm to 3pm, Monday to Friday 24 hours, 7 days a week |
| New Zealand | 0800 808 767 (within NZ) +64 9 3578900 (outside NZ) |
24 hours, 7 days a week |
| Papua New Guinea | +675 7411 1066 | 8am to 5pm, Monday to Friday |
| Vanuatu | +61 2 9123 6000 | 24 hours, 7 days a week |
| Country or territory | Contact | Opening hours |
|---|---|---|
| South Africa | +27 21 427 3128 Email South Africa |
24 hours, 7 days a week |
| Ghana | +233 302 24 40 43 | 8am to 5pm, Monday to Friday |
| Kenya | +254 701 948 795 Email Kenya |
8am to 5pm, Monday to Friday |
| Country or territory | Contact | Opening hours |
|---|---|---|
| Mainland China | +86 400 819 9495 China Sales department, Northen China, Eastern China and Shanghai Southern China, West China including Fujian Province |
9am to 5.30pm, Monday to Friday (Contact Centre) 9am to 5pm, Monday to Friday, except public holidays (Sales Department)
|
| Hong Kong SAR, China | Call +852 2298 8111 | 24 hours, 7 days a week. Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday, except public holidays |
| India | +91 22 6835 31 31 | 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday |
| Indonesia | +62 21 2555 6300 |
8.30am to 5pm, Monday to Friday, except public holidays |
| Japan | +81 3 6833 0700 (within Tokyo) +81 120 207 020 (outside Tokyo/Kanto) |
Select option 1 for Japanese, available Monday to Friday, 9am to 4.30pm; Select option 2 for English, available 24 hours, 7 days a week |
| Korea | +82 2 777 6871 | 9am to 6pm, Monday to Friday |
| Malaysia | +603 27133911 +603 20535033 |
9am to 5.30pm, Monday to Friday 24 hours, 7 days a week |
| Pakistan | +92 21 3522 0081 +92 21 3522 0082 +92 21 3522 0083 +92 21 3522 0084 +92 21 3522 0085 |
9am to 5pm, Monday to Friday |
| Philippines | +632 532 276 99 press 1 for Qantas 1800 1611 0034 (toll free, use PLDT landline) Email Philippines |
8.30am to 5.30pm, Monday to Friday |
| Singapore | Call +65 6415 7373 | 24 hours, 7 days a week |
| Sri Lanka | +94 11 2168168 | 8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday |
| Taiwan, China | +886 2 2509 2000 00800 001 31131 (use landline) |
9am to 5.30pm, Monday to Friday, except public holidays 24 hours, 7 days a week |
| Thailand | +66 2 632 6611 001 800 611 4797 (toll free) |
8.30am to 5pm, Monday to Friday (except public holidays) |
| Country or territory | Contact | Opening hours |
|---|---|---|
| Austria | +0800 295547 Email Austria |
24 hours, 7 days a week 9am to 6pm CET, Monday to Friday - German language available |
| Belgium | +32 2700 6781 Email BelgiumOpens in a new tab or window (English only) |
24 hours, 7 days a week |
| Croatia | +385 17 7570 81 | 8.30am to 4.30pm, Monday, Thursday and Friday |
| Czech Republic | +420 224 815 378 |
9am to 5.30pm, Monday to Friday |
| Denmark | +45 433 149 76 Email Denmark (English only) |
24 hours, 7 days a week |
| Finland | +358 9 72 519 763 Email Finland (English only) |
24 hours, 7 days a week |
| France | +33 1 57 32 92 83 Email France |
24 hours, 7 days a week, 8am to 5pm CET, 7 days a week - French language available |
| Germany | +49 69 299 571 421 Email Germany |
24 hours, 7 days a week 9am to 6pm CET, Monday to Friday - German language available |
| Greece | +30 210 9341500 | 9am to 5pm, Monday to Friday |
| Hungary | +36 1 323 7312 | 9am to 5pm, Monday to Friday |
| Israel | +972 3 7952133 | 8.30am to 5pm, Sunday to Thursday |
| Italy | +41 44 511 1237 Email Italy |
24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday - Italian language available |
| Malta | +356 2364 4096 | 9am to 5.30pm, Monday to Friday |
| Netherlands | +31 20 2035425 Email Netherlands (English only) |
24 hours, 7 days a week |
| Norway | +47 230 246 49 Email Norway (English only) |
24 hours, 7 days a week |
| Poland | +48 22 625 3093 | 9am to 5pm, Monday to Friday |
| Portugal | +34910602753 | 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm |
| Republic of Ireland | +353 1 407 3278 1800 710238 (within Ireland) |
24 hours, 7 days a week |
| Russia | +7 495 641 5121 | 9.30am to 3.30pm, Monday to Friday |
| Spain | +34910602753 | 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm |
| Sweden | +46 8 593 663 82 Email Sweden (English only) |
24 hours, 7 days a week |
| Switzerland | +41 44 511 1237 Email Switzerland |
24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday - German, French, Italian langages available |
| Turkey | +90 212 2511315 | 9am to 5.30pm, Monday to Friday |
| United Kingdom | 0845 7 747 767 |
24 hours, 7 days a week |
| Country or territory | Contact | Opening hours |
|---|---|---|
| Abu Dhabi | +971 2 611 8640 | 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday |
| Dubai | +971 4389 8111 +971 4703 6652 |
9am to 5.30pm, Monday to Thursday and 9am to 5pm, Friday |
| Oman | +968 2455 9986 | 8am to 5pm, Sunday to Thursday |
| Qatar | +974 4036 0568 | 8am to 4pm, Saturday to Thursday |
| Saudi Arabia | +966 12 669 3356 (Jeddah) |
9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday |
Booking help
For flight arrival and departure information refer to our Flight StatusOpens in a new tab or window page.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.
If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.
Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.
Customer Care feedback form
If you need to submit a complaint, compliment or claim you can contact us using our online form.
Our complaints process
Find out about our complaints process, including how to make a complaint and what to expect.
Frequent Flyer members
Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.
Baggage services
Review our baggage services information for delayed, damaged or missing baggage.
Corporate contacts
Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more.
Lost property
Find out who to contact in your area if you believe you've lost something onboard or at one of our airports.
eSSENTIAL Accessibility
If you have difficulty typing, using a mouse or reading, navigate our site more easily with the free assistive technology app that's designed to help.
Website tech support
Find the answers to our most frequently asked questions about website technical support.
Scam assistance
What to do if you've received suspicious communication from Qantas via email, phone or social media.
Third-party booking assistance
What to do if your agent or other third-party booking provider has ceased trading.
Important information
Disclaimer: # Qantas representative.
Disclaimer: * Long distance call charges may apply.
Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.
Disclaimer: ** International call charges may apply when using international roaming services from mobile phones
Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.
Note: + is the international direct dialling code (IDD) for your country or territory.