Travel updates

Last updated: 5.15pm (AEDT), 19 December 2024

We're closely monitoring the situation in Vanuatu following the earthquake on Tuesday 17 December 2024.

The Port Vila airport is still closed to commercial flights and all Qantas flights have been cancelled until Saturday 21 December. We continue to work closely with the relevant authorities to be ready to resume operations and help bring customers home as soon as possible.

If your flight has been impacted, we'll contact you directly using the details in your booking and provide you options, including a refund. 

Australian citizens and permanent residents in Vanuatu can also register with the Department of Foreign Affairs and Trade (DFAT) via their registration online portal to receive important information and updates, and should read the latest travel advice at Smartraveller.

Important Note: Communication with those in Vanuatu may be limited due to the earthquake. You can contact us on our Qantas Vanuatu Hotline 1300 614 094 (within Australia), or +61 2 91 237 498 (outside Australia).

For real-time flight updates see  flight status or the Qantas App.

Upcoming travel until 5 January 2025

We’re also offering options for customers who no longer wish to travel. If you've booked a Qantas flight to or from Port Vila for travel between 17 December 2024 and 5 January 2025, we’re offering a refund, travel credit or date change (up to 14 days from date of travel, subject to availability). 

If you booked directly with Qantas, visit Manage booking to make changes to your booking, or contact us to discuss your options including a travel credit or refund.

If you booked through a Travel Agent or other third-party booking provider, please contact them directly.