Qantas Holidays Booking Conditions ('Booking Conditions')

Qantas Group Accommodation Pty Ltd ABN 32 152 774 457 (‘Qantas Holidays’) is a wholly owned subsidiary of Qantas Airways Limited. Your booking is being made through Qantas Holidays.

Please read these Booking Conditions carefully as they apply to each traveller included in bookings for Qantas Holidays.

Qantas Holidays is not itself a tour, event, activity, car rental or accommodation provider. Except for any Qantas Air Travel airfare component, goods and services are not provided by Qantas Holidays and are provided by other service providers as set out in your booking. Qantas Holidays is acting as a booking agent for these other service providers, and you should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury, cancellation, delay and loss or damage to baggage. As a booking agent, Qantas Holidays may receive commission from these service providers for Qantas Holidays bookings.

In some cases Qantas Holidays uses a third party intermediary, or additional agent, to facilitate your booking with the service provider. Your booking may reference this third party as the booking agent.

All Qantas Air Travel is subject to the applicable fare rules set out in these Booking Conditions, and the airline’s Conditions of Carriage, and all other services are subject to the terms and conditions of the service provider. All airfares and other land or package components are subject to availability. Bookings are made online or by telephone through Qantas Holidays Telephone Reservations.

‘Land content’ refers to non-airfare components such as activities, hotels and cars.

‘Qantas Air Travel’ means a flight which has a flight number starting with Qantas’ ‘QF’ flight code.

1. Bookings including flights for Qantas Air Travel

Except as otherwise stated or in certain circumstances including under the Australian Consumer Law, your booking is non-refundable. Changes are permitted before departure, a price difference and service fee may apply. No refund will be given for cancellations, unless you are entitled to a refund or alternative flight under the Australian Consumer Law or Conditions of Carriage. See our Fare types page for more information. All Qantas Air Travel is subject to Qantas’ Conditions of Carriage.

Seats

There is no additional charge on general seat selection on Qantas operated flights (exclusions apply). Please note that you can select your seat from the remaining available seats only after booking your flight, via the 'Manage Your Booking' option.

Children and Infants

Infants (under 2 years) without a seat travel free of charge.

Infants must be accompanied, with a maximum of one infant per adult travelling.

Child discounts do not apply.

Qantas Frequent Flyer Program

Qantas Points and Status credits may be earned for Qantas Air Travel.

For more information check the Airline Earning Table.

2. Bookings including a hotel stay

• Hotels may require photo identification at check in and proof that the guest checking in is over 18 years old.
• A maximum of one room per booking can be accepted. If you wish to book more than one room you will need to make separate, additional room bookings.
• Guests may be required by the hotel to present a valid credit (not debit) card or cash deposit at check-in for incidentals. To check such requirements and re-confirm your booking please call the hotel’s reservations department 24 hours prior to check in.

Changes or Cancellations by you to your holiday booking

• Except as otherwise stated, your booking is non-refundable. Cancellation fees may apply (up to 100% of total booking price), except in certain circumstances including under the Australian Consumer Law. Changes or cancellations must be made through Qantas Holidays Telephone Reservations and cannot be made online.
• Where your package includes a hotel stay, the hotel or other third party supplier may impose change or cancellation fees or charges which may amount to the total cost paid for the hotel. These charges or fees will be at your expense. At the time of making a change, you must re-book for available dates (subject to availability) per the conditions and validity of the hotel.
• If you fail to cancel a hotel booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the hotel booking made.

3. Specific Assistance and Requests

If you require specific assistance, for example you need to travel with a guide dog, hearing or mobility dog or you require a wheelchair, please ensure that you inform Qantas Holidays Telephone Reservations of your needs, by calling 13 70 66, before you make a booking.

Qantas Holidays will pass this information on to the service provider but Qantas cannot guarantee your request will be met by the service provider.

4. Product Descriptions

Descriptions featured for land content are based on information provided by hotels and other service providers to Qantas Holidays . Any facilities shown as included are subject to change by the service provider. Qantas Holidays does not guarantee any particular standard or class of accommodation or other service provided by a third party.

Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic areas, and these are not necessarily included in the holiday price unless specifically stated. Hotel room photographs are representative only, actual rooms occupied may vary in layout and decor and inclusions from those shown. Images may be supplied courtesy of third parties such as tourist bureaus, hotels and tour operators.

5. Travel Insurance

It is recommended that you consider purchasing a travel insurance policy of your choice.

6. Health and Immigration

You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries you visit or transit through. For international travel, each person must carry a valid passport (with the required validity period) at all times. Qantas Holidays will not accept responsibility for your failure to ensure that you have correct travel information and all required documents and approvals.

7. Baggage limits and check-in requirements

Please check your travel documents for applicable baggage allowances and check-in times. Qantas enforces strict baggage limits and flight closure times.

8. Contact Information

It is essential to ensure that you or the person making your booking advises Qantas Holidays of an email address and telephone number where you can be reached if necessary before and after your departure. We may leave messages for you on the email and/or number/s you provide.

If any part of your booking is changed, for example, if a hotelier overbooks hotel accommodation, or there is a schedule change for your flight, or one of the land components you have booked becomes unavailable, we will use reasonable endeavours to notify you on the email address and/or phone number/s you provide to us with your booking.

9. Not Included in Price of Holiday

The cost of anything not specifically advertised as included in one of our holiday packages is at your expense.

10. Booking Arrangements

Each traveller booked is deemed to have accepted these Booking Conditions. If you make a booking on behalf of another person you must bring these Booking Conditions to that person’s attention.

No variation to the Booking Conditions will be effective unless made in writing by Qantas Holidays.

All communications from us will be communicated to the email address or phone number/s listed in your booking. We may leave messages for you on the number/s you provide.

11. Limit of Liability

Qantas Hotels acts as the agent of the service providers. Responsibility and liability for any loss or damage relating to products and services of third parties, including without limitation Land Content and other carrier air travel, rests with that third party and is governed by that third party’s terms and conditions. Liability in connection with air travel is subject to the relevant carrier’s conditions of carriage.

To the extent permitted by law, Qantas Holidays and its related bodies corporate exclude all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Qantas Holidays or any third party service providers, or in connection with the supply of such goods or services except to the extent that such loss or damage is caused by or contributed to by the gross negligence or wilful misconduct of Qantas Holidays or its related bodies corporate.

Consumer Law in Australia and other legislation elsewhere may provide you with certain rights in relation to your booking. Except to the extent permitted by law, nothing in these Booking Conditions is intended to exclude or modify those rights.

12. Events Beyond our Control

Unless otherwise required by law, Qantas Holidays does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, pandemic, acts of Government or of any other authorities, accident or failure of machinery or equipment not under Qantas’ custody or control, or industrial action.

13. Destination Passenger Enquiries

Qantas Holidays makes no representation as to the safety, conditions or other issues that may exist at any destination.

14. Governing Law

These Booking Conditions are governed in all respects by the laws of New South Wales, Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any applicable law which is expressly inconsistent with this.

15. Privacy Policy

Qantas has a Privacy Policy that it applies to all personal information it collects from you. Please read the Privacy Policy, as it will apply to any personal information we collect from you.

Qantas Group Accommodation Pty Ltd

ABN 32 152 774 457 c/- Qantas Airways Limited

10 Bourke Road, Mascot, NSW

Australia 2020

Last revised: 08 November 2023