HOLIDAY PACKAGE TO LAUNCESTON

Stillwater Seven

5 out of 5 rating

Our Seven beautifully appointed rooms are located in Ritchies Mill, an 1830's flour mill located on the banks of kanamaluka (Tamar River). Our architecturally designed rooms are fitted out with locally made furniture and filled to the brim with Tasmanian treats.
Our award winning and hatted restaurant is just a staircase away, enjoy the luxury of rolling back to your room after a beautiful meal.
With exceptional service and a dedicated team, we pride ourselves on ensuring our guests have a wonderful experience.

2 Bridge Road,, Launceston 7250, Australia

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1 / 8

PREMIUM ROOMS

Sleeps 2

Our premium suites are a little more spacious, two of which feature luxurious baths to enjoy. All our rooms have a view of the Tamar River and feature our bespoke Tasmanian blackwood pantries filled with Tasmanian produce and minibar items to purchase. In room breakfast provisions are included each morning. Room service available during restaurant opening hours. Wifi and parking included.

Earn 3 PTS per A$1 spent^Plus Status Credits and points on flights

Cancellation fees may apply (up to 100% of total booking price).

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COURTYARD ROOM

Sleeps 2

Located separately to the other rooms and situated on the ground floor our courtyard king is the most spacious of our SEVEN rooms. Set in the Georgian cottage part of the building the room features a stunning rock wall, fireplace (decorative) and cedar shutters. Your private courtyard enjoys beautiful morning and early afternoon sun. Your room has a view of the Tamar River and feature our bespoke Tasmanian blackwood pantry’s filled with Tasmanian produce and minibar items to purchase. This suite features a spacious walk in shower and vanity. In room breakfast provisions are included each morning. Room service available during restaurant opening hours. Wifi and parking included.

Earn 3 PTS per A$1 spent^Plus Status Credits and points on flights

Cancellation fees may apply (up to 100% of total booking price).

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DELUXE ROOMS

Sleeps 2

Our deluxe suites are a little bit smaller, yet just as comfortable as our premium suites. All our rooms have a view of the Tamar River and feature our bespoke Tasmanian blackwood pantries filled with Tasmanian produce and minibar items to purchase. Our deluxe suites feature a walk in shower and spacious vanities. In room breakfast provisions are included each morning. Room service available during restaurant opening hours. Wifi and parking included.

Earn 3 PTS per A$1 spent^Plus Status Credits and points on flights

Cancellation fees may apply (up to 100% of total booking price).

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Stillwater Seven

Getting there

Check-in time

From 14:00

Check-out time

Before 11:00

Hotel address

2 Bridge Road,, Launceston 7250, Australia

Hotel facilities

Restaurant
Bar / Lounge
Breakfast service
Cafe
Express check-in
Express check-out
Luggage storage
Safe deposit box
Reception (limited hours)
Room service (limited hours)
Concierge
Porter / Bell staff
Non-smoking property
Umbrellas
Book library
Pets allowed (enquire with property)
WiFi (free)
Airport transfers (surcharge)
Dry cleaning / Laundry service
Onsite parking (free)
Onsite parking (limited, free)
Electric car charging station
Meeting rooms
Accessible facilities

1. Reservation Requirements
- Full payment for accommodation and pre-ordered extras is required at the time of reservation using a credit card. For peace of mind we highly recommend guests purchase travel insurance to cover any unforeseen circumstances, including cancellations, delays, or medical emergencies.

2. Cancellation / Refund Policy
Cancellations:
For cancellations made after 5pm, 21 days prior to the arrival date, no refund will be issued. However, cancellations due to compassionate grounds (such as medical emergencies or family crises) will be considered on a case-by-case basis. Providing supporting documentation (e.g., a medical certificate) may assist in the assessment. In some circumstances, hotel management may offer a credit for a future stay at their discretion.
Refunds:
Guests are entitled to a refund of their booking deposit if the cancellation is made more than 21 days before the scheduled arrival date, unless the booking falls within the Holiday Period. Please refer to our Holiday Period policy for more details.

3. Booking Confirmation
- A booking confirmation email will be sent to the guest upon successful completion of the reservation process. If the confirmation email is not received within 24 hours, the guest should contact the hotel directly to ensure the booking is confirmed.
- It is the guest’s responsibility to carefully review the details in the booking confirmation email, including the dates of stay, room type, and any pre-ordered extras. Any discrepancies or misunderstandings must be reported to the hotel immediately to ensure corrections are made in a timely manner.

4. Authorisation and Charges
- By providing card details, the guest confirms that they are the authorised holder of the card or have permission from the cardholder to use it for the booking.
- Guests authorise the hotel to charge the full amount of their booking, including any pre-ordered extras, to the card provided at the time of booking. This authorisation also covers any additional charges incurred during the stay, such as incidentals or room service, unless alternative payment is arranged at check-out.
- A card surcharge of at least 1.7% applies to all card payments, and this surcharge will be added to the total amount charged at the time of payment.

5. Modifications and Special Requests
- Any requests to modify a booking, including changes to dates, room types, or the number of guests, must be communicated to the hotel as soon as possible. Modifications are subject to availability and management approval and may incur additional charges.
- Special requests, such as dietary requirements, room preferences, or accessibility needs, should be made at the time of booking. The hotel will make every effort to accommodate these requests, but they cannot be guaranteed and are subject to availability.

6. Right to Refuse Service
- The hotel reserves the right to refuse service to any guest who does not comply with hotel policies, engages in inappropriate or illegal behaviour, or poses a risk to the safety and comfort of other guests and staff.
- Refusal of service will be conducted in accordance with Australian law, and the hotel reserves the right to take necessary actions to ensure the safety and well-being of all individuals on the premises.

7. Child and Extra Guest Policy
- A small fold-out bed can be added for children 12 and under for an additional AUD 75 per night. This option is available only in our King Courtyard room and is subject to availability.
- A cot is also available upon request (additional charges apply). Both the fold-out bed and cot must be requested at the time of booking to ensure availability.
- Extra guests are not permitted unless approved by hotel management in advance. If extra guests are found without prior approval, a charge of AUD 200 will be imposed.

8. Voucher Policy
- Voucher bookings cannot be made through our website or online booking portal. Email is the preferred method for redeeming vouchers. To redeem a voucher, please email us with the voucher reference number and provide the relevant booking details, including:

- Preferred dates and room type
- Guest names
- Mobile number
- Any special requests
- A valid credit card is required at the time of booking, even when redeeming a voucher. This card will be held on file for security purposes and to cover any extra charges incurred during the stay.
*Please note: Standard cancellation policies apply to voucher bookings. If the booking is cancelled within the cancellation period or in case of a no-show, the voucher will be considered redeemed and voided

9. Holiday Period
- Cancellations for stays between December 23 and January 5 (inclusive), or for any portion of a booking that falls within these dates, will not be eligible for a refund. This non-refundable policy is in place due to the high demand during this period. We strongly recommend that guests purchase travel insurance to cover any unforeseen changes to their plans.

10. No-Shows and Same-Day Cancellations
- No refund will be provided if a guest fails to arrive for their booking or cancels on the scheduled day of arrival. In such cases, the full balance of the booking will be charged to the credit card provided at the time of reservation.

11. Cancellation Confirmation
- A cancellation confirmation email must be received by the guest to validate the cancellation. If a cancellation confirmation email is not received, the booking will remain active, and any associated charges will still apply.

12. Notification of Cancellation
- Cancellations must be communicated to the hotel via email or phone. It is the guest’s responsibility to ensure that the hotel has received and acknowledged the cancellation request. Without confirmation from the hotel, the booking will remain in effect.

 13. Date Change Policy
- Changes to reservation dates are subject to availability and may incur an administration fee of AUD 50 per change.
- Date changes requested within 21 days of the scheduled arrival date are treated as cancellations and will be subject to the full cancellation fee.
- Any changes to the reservation dates may result in higher or lower room rates based on the new dates. Guests will be informed of any rate adjustments at the time of the change request.
- Guests who check out prior to their confirmed departure date will not be refunded for any unused nights.

14. Change Fees
- Any modifications to a booking, such as date changes, may incur an additional fee. If a change is requested less than 21 days before the scheduled arrival date, it will be treated as a cancellation and subject to the same terms, including the potential loss of any prepaid amounts. The exact fee for approved changes will be communicated to the guest at the time of the request.

15. Third-Party Booking Terms and Conditions
- Bookings made through third-party platforms are subject to the terms and conditions of the respective platform. In the event of a discrepancy between the platform’s policies and our venue’s policies, the platform’s terms will take precedence for matters related to cancellations, modifications, and payments.
- All requests for changes or cancellations must be made directly through the third-party platform. Refunds will be processed according to the platform’s policies.
- Our hotel’s own policies, including those relating to damage, incidentals, and onsite services, will apply during the guest's stay.

16. Damage and Incidentals
- In the case of damage to the room, its contents, or theft of hotel property, the guest is liable for the repair, replacement, or recovery costs. A credit card will be required for incidentals, and any excessive cleaning, repairs to damaged items, or replacement of stolen property will result in an additional charge.
- The hotel reserves the right to charge the guest's credit card on file for any such costs, and an itemised invoice will be provided.

17. Pet Policy
- Pets are welcome in our designated pet-friendly suite, with prior arrangement, and there is no additional charge for pets staying in this suite.
- Pets are not permitted in any other rooms.
- A cleaning fee of AUD 150 will only be applied if the pet-friendly suite requires excessive cleaning or has been damaged due to pet-related incidents. If pets are found in non-designated rooms, the same cleaning fee will apply.

18. Travel Insurance
- We strongly recommend that all guests purchase travel insurance to cover any unforeseen circumstances, including cancellations, delays, or medical emergencies. This ensures your trip remains worry-free in the event of unexpected changes and provides financial protection in situations where our cancellation policies do not allow for refunds or credits.

19. Check-In and Check-Out Times
- Check-in is available from 2:00 pm, and check-out is required by 11:00 am. Early check-in or late check-out may be requested but is subject to availability and may incur additional charges.

20. Non-Smoking Policy
- Our hotel is non-smoking. A cleaning fee of AUD 500 will be charged to any guest who smokes in a non-smoking room.

21. COVID-19 Policy
- As of January 1, 2023, no credits will be offered for guests who test positive for COVID-19 prior to arrival. The hotel will attempt to sell the cancelled night's accommodation, and if successful, the amount may be offered as credit for a future stay.

21. Smart TV Usage
- Guests are responsible for logging out of personal accounts on in room Smart TVs before check-out. The hotel is not liable for unauthorised access, charges, or purchases made through apps after departure. For assistance with resetting the TV, please contact us.

Bed types are request only and may not be honoured at the hotel if availability does not permit.

Important information

Before you book your international flight, and before you travel, check current Australian Government travel advisories on www.smartraveller.gov.au. All travel is subject to the Qantas Conditions of Carriage.

*Per person prices are per passenger for the number of passengers specified. Total prices are based on two people, twin share.
Children (2-11 years) must use existing bedding unless otherwise specified.
Transfers not included, unless otherwise specified. Food, beverage and entertainment offerings vary between flights. All schedules subject to change, including last minute aircraft changes.

Hotel and Flight package prices listed on the site are based on the best available airfare class. This fare class may not be available over certain booking periods and therefore prices are subject to change based on date of booking. Exclusive discounts on flights are only available when purchased with a hotel as part of a Qantas Holidays package. Cancellations and changes are subject to Qantas Conditions of Carriage, applicable Fare Rules and Qantas Holidays Booking Conditions. A price difference may apply to booking changes. No fees apply if you are entitled to a refund or other remedy under the Australian Consumer Law or Conditions of Carriage. Prices are not guaranteed until payment is made in full and Qantas Holidays confirms your booking.

Domestic cancellation policy:
Cancellation fees of up to 100% apply.

International cancellation policy:
Cancellation fees of up to 100% apply.

No fees apply if you are entitled to a refund or other remedy under the Australian Consumer Law or Conditions of Carriage. All travel is subject to the Qantas Conditions of Carriage and Qantas Holidays Booking Conditions. Prices are not guaranteed until payment is made in full and Qantas confirms your booking.

**Deposit Pay is available on select properties, provided the property offers free cancellation and your check-in date is more than 21 days from the booking date. It is not available on Fly + Stay Holidays. Visit our FAQ page for more.

^You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Join online now. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions. Only the lead traveller, the primary contact for the booking, will earn 3 Qantas Points per A$1 spent in cash. Qantas Points will not be earned on any amounts payable directly to the hotel. Conditions apply. Points will be credited within 8 weeks of hotel check-out. In addition to the total holiday points earn, each Frequent Flyer member will also earn Status Credits and Qantas Points with every eligible Qantas Holidays flight. The amount you earn depends on your flights, fare class and member status. Find out how many Qantas Points you could earn on your next Qantas Holidays flights with our online Points Calculator.

Descriptions and ratings featured are based on information provided by hotels and/or other service providers, distinguished accordingly. Ratings are either self-assigned by the service provider or obtained through Expedia (displayed as circles), or by independent third parties (displayed as stars). Any facilities shown as included are subject to change by the service provider. Qantas does not guarantee any particular standard or class of accommodation or other service provided by a third party.

‡You must be a Qantas Frequent Flyer member to earn and redeem points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. Offer available to Qantas Frequent Flyer members who have never made a Qantas Hotels or Qantas Holidays booking (Eligible Member). To redeem offer, Eligible Members must register via the registration page and make their first booking (minimum cash equivalent spend $150) through qantas.com/hotels or qantas.com/holidays, between 12:01am (AEDT) 1 April 2025 and 11:59pm (AEST) 4 May 2025 for travel until 1 April 2026. Excludes Airbnb, Qantas Activities and Qantas Tours. Bookings made via a Qantas Business Rewards Account are eligible for this offer, provided the lead traveller is an Eligible Member and their Qantas Frequent Flyer number is included when booking. This offer cannot be combined or used in conjunction with any other offer. This offer can only be redeemed once per Eligible Member. 5,000 bonus Qantas Points will be credited to the Eligible Member, provided they are listed as the lead traveller in the booking, within 8 weeks of hotel check-out.

>Sale ends 11.59pm (AEST) 12 May 2025, unless sold out prior. Valid for holiday package bookings only. Sale available for select travel dates from 01 May - 19 June 2025 , 22 July - 09 September 2025, 14 October - 05 December 2025 and 24 January - 28 February 2026. Fares may not be available on all flights or days. Cancellations and changes are subject to Qantas Conditions of Carriage, applicable Fare Rules and Qantas Holidays Booking Conditions. A price difference may apply to booking changes. No fees apply if you are entitled to a refund or other remedy under the Australian Consumer Law or Conditions of Carriage. Prices are not guaranteed until payment is made in full and Qantas Holidays confirms your booking. Prices may fluctuate if taxes or foreign exchange rates change. Prices correct as at 23 April 2025. This offer may be extended, changed or cancelled without notice.

<Qantas Tours
To earn Qantas Points with Qantas Tours, Members will be required to provide a valid Frequent Flyer number and last name at checkout . Only the lead traveller,the primary contact for the booking, will earn 3 Qantas Points per AU$1 spent (including GST) on eligible holiday packages. Qantas Points will not be earned and cannot be redeemed on any amounts payable directly to the hotel. Conditions apply. Qantas Points will be credited to a member's account up to 8 weeks after hotel check-out. Qantas Points will not be earned on cancelled bookings. Points Plus Pay allows you to choose the number of Qantas Points you redeem above the minimum level of 4,000 and pay for the remainder of the booking value with an accepted payment method. Qantas Tours booking terms and conditions apply.Qantas Tours is operated by TripADeal, a member of the Qantas Group.

Important information. You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points and Status Credits. A joining fee may apply. Membership, Points and Status Credits are subject to the Qantas Frequent Flyer program Terms and Conditions.

Stillwater Seven

PREMIUM ROOMS

COURTYARD ROOM

DELUXE ROOMS

About this hotel

Stillwater Seven

Getting there

Hotel facilities

Hotel policies