The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, you will be asked to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Please note that reception closes at 5:00pm on weekdays and 3:30pm on weekends. If you expect to arrive after these times, please contact the property in advance to arrange key collection using the contact details found on the booking confirmation.
In the event that the Government issue travel restrictions for border closures, lockdowns and mandatory isolation that prevent guests from travelling, all cancellation fees will be waived based on proof of evidence provided.This does not cover any flight cancellations or any quarantine procedures upon return from your holiday at First Light Mooloolaba.
Office Hours:
Mon-Fri : 8:30am -5:00 pm
Sat : 9:30am-3:30pm
Sun: 10:30am – 3:30pmBed types are request only and may not be honoured at the hotel if availability does not permit.