Payment: While we understand that you have paid for your stay, we require a valid credit card for security purposes before we release your chalet. Extra guests can stay for $30/person per night. Pet fee: $25 for 1 pet or $45 for 2 or more pets per night. We happily provide pet bedding, rug, towel, mat & bowls. Electric vehichle recharge: if you would like to recharge your electric vehicle, there is a $12 per day surcharge applied. Please bring your own extension cord. Chalet access: To ensure a smooth and contactless check-in experience, your chalet number will be sent to you via text message on the day of your arrival. Your chalet will be unlocked with lights on, and your receipt and key will be waiting for you inside on the kitchen bench. We will be available via phone if you have any issues. Directions: Follow the signs to Emu Point from town or the main roundabout. Upon entering Emu Point, take your first right down Medcalf Parade. We are located at the far end of the street on the right. For navigation systems, enter the address: 9 Medcalf Parade, Emu Point, Albany WA 6330. Office hours: Please note our office hours are 8.00am to 5.30pm. If you require assistance outside of these hours, please contact (08) 9844 8889. Note that Reception is based next door at the Emu Point Motel, which you will pass on your left on the way to the Chalets (1 Medcalf Parade, Emu Point). You are alway welcolme to drop by or call using the above number if you requre assistance. TERMS AND CONDITIONS Cancellation Policy: Cancellations made after 72 hours of the check-in date will be charged 1 nights accommodation. Security: We require a valid credit card on file for security purposes or a $200 cash bond to release your chalet. Cleaning Charges: An excess cleaning fee will apply if the chalet is left in an untidy state or with unwashed dishes. Smoking Policy: All our Chalets are strictly non smoking and there is a $200 cleaning fee for guests who smoke inside. Check-in/Check-out: Check-in time is from 2.00pm, and check-out time is by 10.00am. Early check-ins and late check-outs are subject to availability. Late check outs will incur additional charges of $60 per hour. Noise Policy: To ensure all our guests enjoy their stay we have a noise curfew of 10.00pm in place. No Show Policy: One nights accommodation will be charged if a no show occurs. The chalet will be reopened for sale if no contact is made by the guest by 7am the next morning. Pet Policy: * Pet owners agree to indemnify and hold harmless Emu Beach Chalets, its owners and operators from all liability and damage suffered as a result of the guests pet. * Pet owners are financially responsible for all property damages and/or personal injuries resulting in their pet. * Pet owners are fully responsible for picking up droppings around the Chalets. * Dogs are to be on a lead outside the Chalets. * Dogs are not permitted on any furniture. * Dogs are not to be left unattended inside at anytime unless authorised by management. * Additional cleaning charges at $30 per hour apply for excessive dog hair, muddy dog footprints, stains on human bed linen and furniture, damage to screen doors and picking up droppings We want your stay to be as enjoyable as possible, so if you have any special requests or specific needs, please don't hesitate to reach out to us at (08) 9844 8889. Our team is here to ensure you have a comfortable and memorable experience. Thank you for choosing Emu Beach Chalets for your upcoming stay. Safe travels, and we look forward to seeing you soon.