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BYPILLOW The Citadel
This is a self assigned rating by the service provider or obtained through Expedia.
BYPILLOW The Citadel
This is a self assigned rating by the service provider or obtained through Expedia.
Most popular facilities
Free WiFi
Airport transportation (surcharge)
Wheelchair accessible – no
This property is closed from June 15 2025 to September 15 2025 (dates subject to change).
Check availability
Select dates
Select guests
Save your money, use points
Use min. 5,000 points
Choose your room
Standard Double Room, 1 Double Bed
Standard Double Room, 1 Double Bed
Sleeps 3
1 Double Bed
161 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room
Superior Double Room
Sleeps 3
1 Double Bed
193 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Enter your travel dates to get the price
Triple Room
Triple Room
Sleeps 3
1 Queen Bed and 1 Twin Bed OR 3 Twin Beds
226 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Enter your travel dates to get the price
Double Room (Interior)
Double Room (Interior)
Sleeps 3
1 Double Bed
129 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Enter your travel dates to get the price
Twin Room
Twin Room
Sleeps 3
2 Twin Beds
129 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Enter your travel dates to get the price
Getting there
Check-in time
From 14:00
Check-out time
Until 11:00
San Miguel Market - 0.1 km / 0.1 mi
Royal Theatre - 0.2 km / 0.1 mi
Plaza de Oriente - 0.2 km / 0.1 mi
Plaza de la Villa - 0.2 km / 0.1 mi
City Hall - 0.2 km / 0.2 mi
Plaza Mayor - 0.3 km / 0.2 mi
Plaza de España - Princesa - 0.3 km / 0.2 mi
Royal Palace of Madrid - 0.4 km / 0.2 mi
Cava Baja - 0.4 km / 0.2 mi
Almudena Cathedral - 0.5 km / 0.3 mi
Preciados Street - 0.6 km / 0.3 mi
Sabatini Gardens - 0.6 km / 0.4 mi
Plaza de Callao - 0.7 km / 0.4 mi
El Oso y el Madrono - 0.7 km / 0.4 mi
Puerta del Sol - 0.7 km / 0.4 mi
The preferred airport for BYPILLOW The Citadel is Adolfo Suarez Madrid-Barajas Airport (MAD) - 22.7 km / 14.1 mi
Free WiFi
Airport transportation (surcharge)
Wheelchair accessible – no
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards; cash is not accepted
The front desk is open daily from 2:00 PM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Contactless check-out is available.
- Late check-out fee: EUR 10 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Important information
You must be a Qantas Frequent Flyer member to earn and redeem points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.
^ Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 spent unless otherwise specified, for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards and Airbnb bookings. Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points. Qantas Points will be credited to your account at least 8 weeks after check-out. Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases on eligible bookings and will not be earned on cancelled or refunded bookings. Qantas Points may be earned by the member in whose name the booking is made. Members will not be able to earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Deposit Pay is available on selected properties that offer a free cancellation window that is 21 days or more in the future from the date of booking. Visit our FAQ page for more.
* Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through qantas.com/hotels or holiday packages through qantas.com/holidays, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). Points Plus Pay is not available for Classic Hotel Rewards. View full terms and conditions here
++ 500 bonus Qantas Points will be awarded to Qantas Frequent Flyer members who make their first Airbnb booking. Qantas Frequent Flyer members will earn 1 Qantas Point per A$1 value for all Airbnb stays booked through qantas.com/airbnb.
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions.
^* A minimum 20% deposit, payable using a payment card or using Qantas Points, is required to secure your booking. Deposit payment terms will only be permitted for bookings with a free cancellation option, within Australia. Final payment of the balance owing is payable 7 days prior to the end of the free cancellation window for the booking, and will be automatically charged to the card details provided at the time of booking. Where payment of the balance is not made within the required timeframe, or the payment card provided is declined, the booking will be cancelled, and the deposit will be refunded in full. To amend a Deposit Pay booking, the original booking will need to be cancelled before the end of the free cancellation window to be eligible for a refund of your deposit and a new booking will need to be placed. No changes can be made to a Deposit Pay booking until full payment is received. Deposit Pay is available at the discretion of Qantas, and may be removed or revoked at any time. Payment of a deposit indicates acceptance of these conditions.
** A business must be a Qantas Business Rewards Member to earn Qantas Points for business. Businesses earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide booked through qantas.com/hotels. Eligible Qantas hotels excludes Classic Hotel Rewards and Airbnb bookings. The Qantas Business Rewards Member's ABN must be included at the time of booking. Qantas Points are not earned on any amounts payable directly to the hotel. Conditions apply
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
Descriptions and ratings featured are based on information provided by hotels and/or other service providers, distinguished accordingly. Ratings are either self-assigned by the service provider or obtained through Expedia (displayed as circles ), or by independent third parties (displayed as stars ) Any facilities shown as included are subject to change by the service provider. Qantas does not guarantee any particular standard or class of accommodation or other service provided by a third party.
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Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly.
We pay our respects to Elders past and present.