****Photo/selfie/headshot, proof of ID and copy of credit card, name of guests, expected check in time are required to be emailed at time of booking or soon after. Booking will be cancelled and no access granted if not supplied**** Our reception which you can reach by email or telephone is available Mon-Fri 9-5pm. Office is closed weekends and public holidays but phone messages and emails are monitored through out the day. All service changes/cancellations will be subject to a minimum $50 AUD cancellation / administration fee or 10% of total booking amount whichever is greater. Cancellation notified 30 days or more prior to arrival date will be entitled to a refund of the deposit / money paid less minimum $50 AUD or 10% of the total booking whichever is the greater. Cancellation terms due to COVID restrictions - Booking amount paid held as credit with GetawaysSA for future use. Credit to be allocated to a booking on a GetawaysSA property within 6 mth stay date to be within 1 yr of the cancellation. Rates at time of booking will be valid bal due 30 days prior to check in date. Bookings to be made direct with GetawaysSA. If a refund is required it will be less a minimum $50 AUD admin fee or 10% of total booking amount whichever is greater. Full payment is due for bookings to be finalised at least 30 days of arrival date; failure to arrange payment will result in cancellation of the booking. Cancellations notified 30 days or less prior to arrival date & where the guest has entered an agreement to make final payment on the day of arrival the guest remains liable for the full payment. Payment will be invoiced to the guest and / or charged to any security held by this service. Cancellations notified 30 days or less prior to arrival date will forfeit the full deposit / money paid. When a booking has been made 30 days or less prior to arrival date and cancelled the full deposit / money paid will be forfeited. If extra guests stay besides the number of guests booked on this itinerary the extra payment of $75 per adult per night & $35 per child per night will automatically be processed on the credit card held for security. This credit card will also be charge if any of the following issues are breach. DAMAGES / SMOKING / CLEANING POLICY All services booked through Getaways Reservation Service are subject to an accidental / willful damage policy a no smoking policy & an excess cleaning policy. Where the individual services confront interruption to business or unreasonable delay & expense in business operations the responsible guest will be charged accordingly. Travel insurance is recommended for all bookings to provide adequate protection against cancellation of travel coverage of your own personal items