TERMS AND CONDITIONS PAYMENT TERMS A 30% deposit is required within 7 days of making your booking. Full payment must be made 45 days prior to Clients arrival. For bookings made within 30 days payment must be made within 48 hours. A binding contract is only formed when FRL confirms receipt of the deposit. EXCLUSIVE USE (5 or 6 ROOMS) An exclusive booking is defined as booking 5 or 6 rooms at FRL. If Clients are using 5 rooms they are obligated to pay for 6. A 35% deposit is required within 7 days of making an exclusive booking. Full payment must be made 45 days prior to Clients arrival. For bookings made within 45 days payment must be made within 48 hours. A binding contract is only formed when FRL confirms receipt of the deposit. TOUR SERIES Tour series bookings are subject to the same Terms and Conditions as an exclusive use booking. GST AND TAXES All rates are subject to increases in the event of tax alterations imposed by the Federal or State governments or other third party Suppliers (e.g. fuel costs). CANCELLATION POLICY All cancellations must be provided in writing to FRL. As a small property our business depends on maximising occupancy and cancellations often result in empty rooms. The following cancellation penalties apply: 61 days or more prior to arrival - the full deposit (or all funds) will be refunded. 60 and 46 days prior to arrival - the full deposit (30% or 35% for exclusive use) will be retained 45 days or less prior to arrival - all monies will be forfeited In addition the Client will be required to pay any cancellation fees imposed by third party Suppliers on FRL which are in addition to the cancellation fees detailed in this clause and are not covered by the cancellation fees detailed in this clause. NO SHOW POLICY No shows or premature departures will incur 100% cancellation fees as will unused services or unused nights due to flight/weather disruptions. WEATHERWEATHER FRL will not be liable for any loss of enjoyment, financial loss, damage, cost or expense (including without limitation any property damage or personal injury) suffered by the Client resulting from adverse weather conditions or other circumstances outside FRL’s influence. MEDICAL CONDITIONS It is the Client's sole responsibility to take all appropriate medical advice prior to departure as to whether the Client is fit enough to undertake the trip and as to the vaccines, medications and other precautions appropriate to the trip. The Client acknowledges that medical services and facilities may not be readily available during the trip, and that no medically qualified personnel will accompany the trip. Clients must inform FRL at the time of making a reservation (or any stage thereafter should the client become aware of a medical condition) of any medical conditions, which may affect the Client's ability to participate in the trip. The Client acknowledges and agrees that FRL and its Suppliers may in their sole discretion exclude the Client from the trip or any activity if FRL or a Supplier considers that the Client is unable to safely participate in the tour or activity as a result of a medical condition. TRAVEL DOCUMENTS & VACCINATIONS It is the Client's responsibility to ensure that all passports, visas, travel permits, health certificates, or other documentation required for the trip are obtained, and are in order, and that all required vaccinations have been obtained. It is the Client's responsibility to meet any additional costs incurred either by the Client or by FRL on the Client's behalf, as a result of any failure to comply with these requirements. FRL is not liable for any loss or costs incurred due to the Client’s failure to comply with this requirement. TRAVEL INSURANCE FRL strongly recommends that Clients have comprehensive travel insurance. Insurance should cover, but not be limited to, cancellation fees and loss of deposit or balance payment, damage to and loss of baggage and money, medical and hospitalisation expenses, repatriation or curtailment expenses due to illness, the need to return home because of an unexpected death or illness in the immediate family, evacuation expenses and accidental death or disability. It is the Client's sole responsibility to obtain the appropriate insurance cover. FRL is not liable for any loss or costs incurred due to the Client’s failure to obtain adequate travel insurance, and the Client understands and accepts FRL’s full cancellation fees under these Booking Conditions. COVID-19 POLICY Should COVID-19 prohibit Clients from travelling within 30 days of arrival because of Government imposed border closures, certified COVID illness or certified exposure to COVID, FRL will reschedule the visit to new dates (subject to availability and price increases), or provide a full refund less an administration fee of $100 per person. Third party Supplier COVID-19 cancellation penalties may apply and will be passed on to FRL Clients. MINIMUM STAY Two nights EXCLUSIVE USE (5 – 6 ROOMS) An exclusive booking is defined as booking 5 or 6 rooms at FRL. If Clients are using 5 rooms, they are obligated to pay for 6. A 35% deposit is required within 7 days of making an exclusive booking. Full payment must be made 45 days prior to Clients’ arrival. For bookings made within 45 days, payment must be made within 48 hours. A binding contract is only formed when FRL confirms receipt of the deposit. TOUR SERIES Tour series bookings are subject to the same Terms and Conditions as an exclusive use booking. CHILD POLICY FRL welcomes children 6 years of age and over. When confirming at stay at FRL, parents/guardians accept all responsibilities for their child(ren). An exclusive booking may include younger children by negotiation.