Qantas Frequent Flyer
You can do most things online, but we're here to help when you need us.
Here are some recommended links to avoid waiting on hold
Manage bookings
See your flight, hotel, car hire and other bookings with us. Manage bookings
Update profile
Edit your personal information, preferences and subscriptions. View profile
Claim missing points
The process when claiming missing points from partners.
Family transfer
Transfer points to an eligible family member.
Lounge invitations
Manage your complimentary lounge invitations
Purchase Top-up points
Purchase points with American Express, Visa or Mastercard.
Status Hold
Put your membership on hold for up to 18 months. Apply for Status Hold
Upgrade a family member
Use your points to request an upgrade for an eligible family member.
Join or renew Qantas Club
Enjoy exclusive benefits across our lounge network. Join or renew Qantas Club
Membership enquiries
Haven't found what you're looking for? Check our frequently asked questions or call the Frequent Flyer Service Centre between the hours of 7am and 7pm (AET) Monday to Saturday.
| Country | Phone number |
|---|---|
| Australia | 13 11 31 Long distance call charges may apply. |
| New Zealand | 0800 101 500 |
| United Kingdom | 0845 7 747 100 Calls cost up to 7 pence a minute (inc VAT) for 084 numbers. |
| USA and Canada | 1800 227 4220 Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways. |
| Europe and Ireland | +44 20 8600 4333 |
| Other countries and territories | +61 2 9433 2329 |
Enquire
If your matter is urgent, please call us, or enter your details below and we'll get back to you as quickly as possible.
Flight reward and priority reservations contacts
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
| Country | Phone number |
|---|---|
| Australia | 13 13 13 This is a local number and can only be dialled from within the country or territory. |
| New Zealand | 0800 100 767 |
| United Kingdom | 0845 774 7100 Calls cost up to 7 pence a minute (inc VAT) for 084 numbers. |
| USA and Canada | 1800 227 4220 Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways. |
| Germany | +49 69 299 571 421 |
| Hong Kong (SAR of China) | +852 2298 8111 |
| Singapore | +65 6415 7366 |
| Tokyo | +0120 7007 26 |
| Johannesburg | +27 21 427 3128 |