Travel updates

Last updated: 7.20pm (AEDT), 20 December 2024

Qantas and Jetstar are working towards resuming scheduled flights between Australia and Vanuatu in the coming days when it is safe to do so. 

At this stage, Port Vila airport remains closed to commercial airlines.  

The return of Qantas Group flights is subject to further assessment of airport infrastructure and final clearances to operate. 

We're aware some customers affected by recent cancellations following earthquake activity may have already travelled. We're contacting customers directly to see if they still wish to fly on a scheduled Qantas or Jetstar flight.  

Australian citizens and permanent residents in Vanuatu can also register with the Department of Foreign Affairs and Trade (DFAT) via their registration online portal to receive important information and updates, and should read the latest travel advice at Smartraveller.

Important Note: Communication with those in Vanuatu may be limited due to the earthquake. You can contact us on our Qantas Vanuatu Hotline 1300 614 094 (within Australia), or +61 2 91 237 498 (outside Australia).

For real-time flight updates see  flight status or the Qantas App.

Upcoming travel until 5 January 2025

We’re also offering options for customers who no longer wish to travel. If you've booked a Qantas flight to or from Port Vila for travel between 17 December 2024 and 5 January 2025, we’re offering a refund, travel credit or date change (up to 14 days from date of travel, subject to availability). 

If you booked directly with Qantas, visit Manage booking to make changes to your booking, or contact us to discuss your options including a travel credit or refund.

If you booked through a Travel Agent or other third-party booking provider, please contact them directly.

Please note that baggage allowances will be unchanged from your original booking.