Baggage services
Information on how to get in touch with us, if your baggage has been delayed, damaged or is missing.
On this page
Reporting delayed or damaged checked baggage
If your checked baggage has been delayed or damaged, visit our main Baggage Services page as soon as possible for important information on how to report this, reporting time limits, and claims and reimbursement.
Baggage services contacts
For claims already lodged for checked baggage that has been damaged or is missing our baggage services team can assist.
View and manage an existing delayed baggage report
Our team are committed to reuniting you with your bag as quickly as possible and will contact you once it's available for collection or delivery.
You can track the status via our self-serve portal or contact our baggage services team. Ensure you have your Delayed Bag report reference handy.
Phone Baggage Services
1300 306 980 within Australia, 9am to 9pm, 7 days a week.
If you're overseas, please contact the local Qantas ground handler at your arrival airport:
| International airport | Contact |
|---|---|
| Auckland | +64 (09) 394 8877 |
| Bangkok | +66 2134 4357 or +66 2134 4358 |
| Beijing | +86 10 6459 0629 or +86 10 64590648 |
| Christchurch | +64 0 357 3889 |
| Dallas/Fort Worth | +1 866 767 2247 |
| Denpasar (Bali) | +62 361 751 011 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2116 8750 |
| Honolulu | +1 866 767 2247 |
| Jakarta | +628 118720895 7am to 6pm, 7days a week email: cgk.lostfound@ptjas.co.id |
| Johannesburg | +27 1 192 1 6710 |
| Korea (Seoul) | + 82 32 742 7074 (10:00 – 19:00, 7 days a week) |
| Los Angeles | +1 866 767 2247 |
| London | +0800 964432 (freephone) +0845 774 7767 |
| Manila | +63 8 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 866 767 2247 |
| Noumea | +687 35 26 15 |
| Osaka Kansai | +81 72 455 3091 |
| Paris | +33 1 84 03 02 44 630am to 1130pm cdgllt2@sba60.fr |
| Port Moresby | +675 3273644 3am to 7pm baggageservices@airniugini.com.pg |
| Port Villa | +6785553006 9am to 430pm |
| Queenstown | +64 0 21 950 408 |
| San Francisco | +1 866 767 2247 |
| Shanghai | +862 168 335 218 or +862 168 335 219 |
| Singapore | +65 65 97 4500 |
| Tokyo Haneda | +81 3 5757 7799 10am to 5pm, 7 days a week |
| Tokyo Narita | +81 0 476 33 2988 9am to 5pm, 7 days a week Email: nrt.bags@swissport.com |
| Wellington | +64 21 55 2905 9am to 5pm, 7 days a week Email: wlg.btu@menziesaviation.com |
Important information
Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Disclaimer: ^^ Applies to Australian mobile numbers only.
Disclaimer: ** International call charges may apply when using international roaming services from mobile phones.
Note: + International direct dialling (IDD) code for your country or territory.