Using your Complimentary Lounge Invitation
If you have a Complimentary Lounge Invitation, find out how you can add it to your next flight booking and more.
On this page
About your invitations
A Complimentary Lounge Invitation provides you with single entry access to an eligible Qantas-operated lounge at the departure airport of your onward flight with a Qantas (QF) or Jetstar (JQ, 3K, GK) flight number.
A Platinum One Complimentary Lounge Invitation provides you with single entry access to an eligible Qantas lounge at the departure airport of your onward flight with a Qantas operated flight with a Qantas (QF) flight number.
Complimentary Lounge Invitations are subject to the Complimentary Lounge Invitation Terms and Conditions, Qantas Club Terms and Conditions and dress guidelines
Things to know
- Link your invitation at least 24 hours before departure of your eligible flight.
- Eligible Lounges are shown when linking an invitation.
- Check lounge opening hours and locations before your arrival.
- Review our lounge dress code
- Your invitation is for single entry access to a lounge and doesn't include guests or children.
- Invitations cannot be used with Group Booking flights.
- Some lounges may not be in the same terminal as your departure gate, and it may not be convenient to access the lounge.
- If your flight has more than one segment, you can use multiple Complimentary Lounge Invitations to enter eligible Qantas Lounges.
Refer to the Complimentary Lounge Invitations terms and conditions for more information.
Accessing your invitations
To access your invitations, log in to your Frequent Flyer accountOpens in a new tab or window and click on the link under 'Quick links' or visit Complimentary Lounge Invitations
Once logged in, you can manage your Complimentary Lounge Invitations, including:
- view your available invitations,
- view the expiry date,
- view the status,
- link or redeem an invitation for an eligible flight,
- unlink an invitation from a flight,
- transfer an invitation to another Qantas Frequent Flyer with a valid membership, and
- review your usage history.
You can see and access your lounge invitation until the expiry date.
Linking your invitation
To link your invitation:
Log in to access your Complimentary Lounge Invitations
Link your invitation to your eligible flight by clicking the 'Link invitation' option that is next to your flight details.
You'll need to link your invitation at least 24 hours before departure, and before the expiry date. If you link an invitation within 24 hours of departure, you may have to wait for more than 20 minutes for it to be processed.
Multi-city bookings
If you have a multi-city booking, only the first city will show in the list. Click 'Link invitation' to view your other flight segments.
Booking not listed?
If your Qantas booking isn't listed, go to Manage booking and add your Frequent Flyer number.
Select the invitation you'd like to use. The type of Complimentary Lounge Invitation determines which lounge you can access. Eligible lounges are shown when you link your invitation.
If you have a Jetstar booking, fill out the form ensuring you enter all details correctly. You cannot change any information once you submit the form, and your pass won't be linked to your flight.
Once you link the invitation to your booking, you'll receive a confirmation email.
Then, present the email along with your boarding pass at the lounge entry. You can access the lounge once check-in for your flight opens.
Unlinking your invitation
If you no longer wish to use your Complimentary Invitation, log in to your account, then click 'Cancel', which is next to the flight details. You can unlink your invitation any time before 24 hours of departure.
You can then link your Complimentary Lounge Invitation to another eligible flight, provided it hasn't expired.
If you've changed or cancelled your flight within 24 hours of departure, you won't be able to unlink your. At its sole discretion, Qantas may reinstate the Complimentary Lounge Invitation to unused status under certain circumstances, providing that the Complimentary Lounge Invitation hasn't expired.
If your flight is changed by Qantas within 24 hours of departure, your invitation will automatically link to your new flight.
If your flight is cancelled by Qantas or Jetstar within 24 hours of departure, you can request that your Complimentary Lounge Invitation is reinstated via the Ancillary products refunds page.
Refer to the Complimentary Lounge Invitations terms and conditions for more information.
Transferring your invitation
To transfer a Complimentary Lounge Invitation to another Qantas Frequent Flyer, complete the required information on the form.
You'll need to tell them that you've transferred the invitation.
If you'd like to transfer a Complimentary Lounge Invitation to a non-member, they can join without having to pay the Join Fee by using the link provided.
Once you transfer an invitation, you can't reverse it. However, that member can transfer the Complimentary Lounge Invitation, including to you.