Flight Credits
A Flight Credit may be issued when the value of your booking can be retained for future use. Below we outline the Flight Credit conditions and how to use it.
Do you have a Flight Credit for a booking from COVID-19 (bookings made on or before 30 September 2021)? Call us to request a refund of your COVID-19 Flight Credit at any time on 1300 668 885 within Australia or +61 2 9123 7495 from outside Australia.
We’ve made Flight Credits more flexible. Flight Credits requested by you (new and existing) can now be used for multiple bookings. Find out more
About your Flight Credit
Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued.
The table below provides information on the different types of Flight Credits and their conditions. You should always refer to the terms and conditions applicable to your Flight Credit
Find your credit
If you're not sure what type of credit you have, our search tool will help you find any flight credits you may hold with Qantas or Jetstar. We'll need details about the original flight booking to complete a search. For more information about other Travel Credits, or if you need help, contact our dedicated team
Flight Credits requested by you
We've made Flight Credits more flexible. Flight Credits requested by you (new and existing) can now used for multiple bookings.
When you cancel a booking, either online through Manage booking or by contacting your local Qantas office, you may be offered a Qantas Flight Credit.
| Flight Credits issued for bookings made from 1 October 2021 | |
|---|---|
| Can Flight Credits be used for multiple bookings? | Yes - Flight Credits requested by you can now be used for multiple bookings provided there is credit remaining and it’s still valid. |
| When using my Flight Credit, can I book a fare lower than my original fare? | Yes - You can now use Flight Credits requested by you for multiple bookings. You’ll receive a new Flight Credit with any remaining value. |
| When will my Flight Credit expire? | You must book and travel within 12 months of your original booking date. If you don’t use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare rules permitted a refund, and your refund request was submitted prior to the expiry date. |
| If my Flight Credit includes other people, can we travel separately? | Yes - contact your local Qantas office if all passengers no longer wish to travel together. |
| Can my new flights depart from a different country than my original booking? | Yes - Contact your local Qantas office to make the booking. |
| Can I use my Flight Credit for Multi-city and Jetstar bookings? | Yes - contact your local Qantas office to make the booking. |
| Can I use my Flight Credit for Round the world or Points Plus Pay bookings? | No |
| Can I transfer my Flight Credit to someone else? | No |
| Which cancellation conditions apply to bookings made with my Flight Credit? | The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the fare rules of your original booking. If your original fare rules permitted a refund, you’ll need to request a refund before using your Flight Credit and before the expiry date. |
| Which fare rules apply for bookings made with my Flight Credit? | Once you commence using your Flight Credit, the fare rules from your original booking no longer apply, except the cancellation conditions (see above). |
Disclaimer: * For the conditions that apply to Flight Credits for bookings made on or before 30 September 2021, refer to Flight Credit Conditions.
Are there any fees?
There are no fees associated with obtaining your Flight Credit. However, any fees that applied to your original booking will apply at time of redeeming your Flight Credit, unless they have been waived. For example, if you purchased a Red e-Deal or sale fare, the change fee will be charged when you first redeem your Flight Credit. Make sure you check the fare rules of your original booking to find out what fees will apply when you redeem your Flight Credit. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived.
| Can Flight Credits be used for multiple bookings? | Yes - provided there is credit remaining and it's still valid. |
| When using my Flight Credit, can I book a fare lower than my original fare? | Yes |
| When will my Flight Credit expire? | Flight Credits issued on or before 31 July 2022: These Flight Credits are no longer valid for rebooking. If your booking was made on or before 30 September 2021, you can request a refund at any time. Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. If you prefer a refund instead, you must request it before you start using your Flight Credit and before the expiry date. |
| If my Flight Credit includes other people, can we travel separately? | Yes - contact your local Qantas office to make the booking. |
| Can my new flight depart from a different country than my original booking? | Yes - contact your local Qantas office to make the booking. |
| Can I use my Flight Credit for Multi-city and Jetstar bookings | Yes - contact your local Qantas office to make the booking. |
| Can I use my Flight Credit for Round the world or Points Plus Pay bookings? | No |
Can I transfer my Flight Credit to someone else? |
No |
| Which cancellation conditions apply to bookings made with my Flight Credit? | The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the fare conditions of your original booking and new booking. |
| Which fare conditions apply for bookings made with my Flight Credit? | Once you commence using your Flight Credit, the fare conditions from your original booking no longer apply, except the cancellation conditions (see above). |
Are there any fees?
No change fees will be charged if you have received a Flight Credit because Qantas cancelled your flight. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived.
Redeeming your Flight Credit
Watch the video for step-by-step instructions on how to redeem your Flight Credit.
How to redeem a Qantas Flight Credit on qantas.com
When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.
Only fares you can book with your Flight Credit will be shown when redeeming it.
Your Flight Credit reference is six characters and is a mix of letters and numbers. In most cases, this reference is the same as your original booking reference.
Using multiple Flight Credits for one booking
If you’d like to use more than one Flight Credit for your booking, contact your local Qantas office for assistance.
You may also redeem your Flight Credit by:
- selecting the ‘Use Flight Credit’ or ‘Manage booking’ tab on the homepage,
- going to the Manage Booking page,
- if you're a Qantas Frequent Flyer, logging in to your account and then selecting your Flight Credit from the bookings list, or
- if you’re a Qantas Business Rewards member, logging in to your account and clicking on the option to display your credits.
It’s not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app.
You may not be able to retrieve or use your Flight Credit online if:
- Your Flight Credit is no longer valid for rebooking.
- It no longer exists because you have been issued with an alternative (eg Qantas Pass), you had commenced travel on your original booking and your ticket is partially flown, or if you did not show up for your original booking. If you haven't received a Flight Credit confirmation email, you'll need to contact us to use your Flight Credit. When calling, have your original booking reference handy.
- Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Refer to your new Flight Credit confirmation email for the new reference number.
- You're trying to view your Flight Credit on the Qantas app. You'll need to access it either on your desktop or mobile device.
If your Flight Credit isn't displayed in your Frequent Flyer or Qantas Business Rewards bookings or credit list, and the credit hasn't been converted to a Qantas Pass, you can retrieve your credit by entering your Flight Credit reference and last name above. Ensure you add your Frequent Flyer or Qantas Business Rewards details into any new bookings you make using your credit value.
Requesting a Flight Credit
When cancelling your booking online, you may be presented with the option to request a Flight Credit.
For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights
Ancillary products
Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. To see if you can apply for a refund, refer to the applicable terms and conditions for more information.
If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking.
Flight Credit conditions
- Flight Credits are valid until the expiry date shown on your Flight Credit, unless an extension has been applied.
- Flight Credits can be used for multiple future bookings. If you don't use the full value of your Flight Credit in one transaction, and the remainder is more than $2 per person, a new Flight Credit will be issued with the same expiry date.
- Flight Credits are valid for bookings and travel within 12 months of your original booking date.
- Once you commence using your Flight Credit, the fare rules from your original booking no longer apply, except the cancellation conditions, which continue to apply unless the cancellation policy of the new booking is more restrictive. If your new booking has a more restrictive cancellation policy, then those cancellation conditions will apply.
- For bookings made on or before 30 September 2021, you can get a refund of your unused or remaining Flight Credit value at any time, including after 31 December 2023 when your Flight Credit is no longer valid for rebooking. Contact your local Qantas office to request a refund.
- For bookings made from 1 October 2021, any value not used before the expiry date is non-refundable (except in certain circumstances including under the Australian Consumer Law) and will be forfeited.
- Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. To redeem a Flight Credit for a flight departing outside of that country, for a multi-city itinerary or an itinerary including Jetstar flights, contact your local Qantas office
- Flight Credits are non-transferable.
- Flight Credits can only be redeemed at Manage booking or through your local Qantas office A change booking fee may apply.
- Name changes are not permitted.
- Any applicable fare difference applies when redeeming your Flight Credit.
- No fees apply.
- For bookings made from 1 October 2021, refunds must be requested before using the Flight Credit and before its expiry date.
- Any change fees that were applicable to the original booking will be charged on the first redemption of the Flight Credit (unless they have been waived).
- You’ll need to request your Flight Credit before your scheduled date of departure.
- The cancellation conditions of the original booking will apply to your Flight Credit. Refer to the fare rules. If your original fare rules permitted a refund, you'll need to request a refund before using the Flight Credit and before the expiry date. If you don't use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare rules permitted a refund, and your refund request was submitted prior to the expiry date.
Useful links
Change flights
Things happen, and when they do you may need to know how to change your travel plans.
Cancel flights
Things don't always go to plan, and you may need to know how to cancel your booking.
Separate passengers
If you no longer need to travel together, you can separate passengers from your booking online.