Lost property
To enquire about lost items you may have left onboard or in an airport, contact your arrival airport.
Lost property information
Any property found on Qantas aircraft is sent to Qantas Baggage Services or Qantas Administration at the airport where the property was found. If you have left any personal items onboard a Qantas aircraft or in an airport, please advise Qantas staff before leaving the airport or contact the nearest Lost property office.
It is the passenger's responsibility to contact Qantas regarding any items that they have left behind and to arrange for the collection of those items. Qantas is not responsible for any loss of, or damage to, any items left on aircraft.
Qantas will not accept items found in areas outside our premises (i.e. Security check points, common user areas of airports, taxi ranks, shops, car parks, customer transport vehicles, leased terminals or public amenity areas.)
Lost property contact details
| Australian airports | Contact | Opening hours |
|---|---|---|
| Adelaide | 08 8208 8858 | 9am to 4pm, Monday to Friday |
| Alice Springs | 08 8950 3915 | 8.30am to 5.30pm, 7 days a week |
| Ayers Rock (Uluru) | 08 8957 2605 |
9am to 3pm, 7 days a week |
| Brisbane |
07 3867 3264 - domestic 07 3307 9086 - international |
10am to 2pm, 7 days a week Message bank facility |
| Cairns | 07 4050 4235 | 9am to 5pm, Monday to Friday |
| Canberra | 02 6275 5446 | Message bank facility |
| Darwin | 08 8920 4637 | 10am to 2pm, 7 days a week. Message bank facility. |
| Hobart | 1300 306 980 | 24 hours, 7 days a week |
| Launceston | 03 6398 6915 |
8am to 8pm, 7 days a week |
| Melbourne
|
||
| Perth | 08 9270 9433 - baggage services 1300 306 980 - lost property |
7am to 9pm, 7 days a week
|
| Sydney | 02 9952 9312 - domestic |
7am to 9pm, 7 days a week
|
| Townsville | 07 4758 0008 |
| International airports | Contact | Opening hours |
|---|---|---|
| Auckland | +64 9 275 0789 +64 9 256 8813 (after hours)
|
Monday to Friday 8am to 4pm excluding public holidays |
| Bangkok | +66 91 889 8948 or +66 2 134 4375 or +66 2 134 4357 |
11am to 9pm, local time |
| Bangalore (India) | 0953 878 8941 |
7am to 7pm, 7 days a week (local time) |
| Beijing | +86 10 6459 0629 or +86 10 6459 0648 |
|
| Christchurch | +64 0 3 357 3889 | |
| Dallas/Fort Worth | +1 866 767 2247 | |
| Denpasar (Bali) | +62 361 9366964 | |
| Hong Kong (handled by SATS) | +852 2182 2018 Enquire about lost property at Hong Kong AirportOpens in a new tab or window |
7am to midnight, 7 days a week (local time) |
| Honolulu | +1 808 836 2461 | |
| Jakarta | +62 21 550 7096 | |
| Johannesburg | Email Johannesburg lost property | |
| Los Angeles | Email Los Angeles lost property | |
| London |
Email London Heathrow lost propertyOpens in a new tab or window | |
| Manila | +63 2 832 2956 or +62 2 832 2978 |
|
| Nadi | +679 6722777 ext 2417 / 2499 |
|
| Noumea | +687 35 26 15 | |
| Paris | +33 1 84 03 02 44 |
630am to 1130pm |
| Queenstown | +64 0 21 950 408 |
|
| Rome | +39 06 83394444 | 8am to midnight, 7 days a week |
| Shanghai | +86 21 68340096 +86 21 68340417 |
|
| Singapore | +65 65 97 4500 |
|
| South Korea - Seoul | 032-741-3110 032-741-3114 |
7am to 11pm Lost and found centre West Public Area 1BF, Terminal 1 |
| Tokyo Haneda | +81 3 5757 7710 (JAL Lost Property) |
10am to 5pm, 7 days a week |
| Tokyo Narita |
+81 0 476 33 2988 |
9am to 5pm, 7 days a week |
| Vancouver | +1 604 3033758 | |
| Wellington | +64 21 552 905 | Monday to Sunday, 12pm to 1pm and 4.30pm to 5.15pm |
Important information
Disclaimer: Disclaimer: * Local toll free number when dialled from within the country or territory.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
+ is the international direct dialling (IDD) code for your country or territory.