Schedule of Fees

Find out about our change and cancellation service fees.

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When fees do not apply

Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.

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Booking Fees

There are no Booking Fees for bookings made on qantas.com, or through Qantas Contact Centres, Qantas airport locations, web chat and social media channels in Vanuatu.

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Change Booking Fees

Change fees may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

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Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Fare type Fee per passenger per booking
International  
Fees  that apply to cancel a flight booking, per passenger

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions

Fees are per passenger per booking.

  Amount Qantas Points
Additional baggage allowance VUV 6,650 5,000
Fees that apply to refund of additional baggage. 
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Important information

Disclaimer: ^ Includes GST.

+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

Disclaimer: ~ EML Payment Solutions Limited ('EML') (AFSL 404131) (the Issuer) issues Qantas Money under arrangements between it, Qantas and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Money