Introducing the new inbound aircraft tracker
We’re always looking for ways to enhance your experience with us, which is why we’re introducing an inbound aircraft tracker feature within the Qantas App.
Introducing the Inbound Aircraft Tracker
The Inbound Aircraft Tracker is a Qantas App feature that enables you to track the status of your inbound aircraft if it is arriving from a different port. You will be able to view the current location of the aircraft approaching your departing airport, its estimated departure time, and arrival time once enroute. This tracking information is available 2 hours before your departing domestic flight or 4 hours before your departing international flight.
Please note, any indications of delays or updates to the inbound aircraft will not necessarily affect your departure time. We do not recommend making any changes to your pre-departure journey based on the aircraft status. If there are changes to your original itinerary you will receive an update via email, Qantas App alert or SMS.
Steps for accessing the Inbound Aircraft Tracker
Follow these three simple steps to track the inbound aircraft status.
Ensure the Qantas App version you have downloaded is 4.8.0 or higher for both iOS and Android devices.
Select your upcoming trip in the Home Page or My Trips. Look for ‘View inbound aircraft location’ which will be visible if your aircraft is arriving from a different port.
Select ‘View inbound aircraft location’ to access the aircraft details.
General questions
It is a Qantas App feature that enables you to track the status of the inbound aircraft.
You will be able to view the current location of the inbound aircraft approaching your departing airport, its estimated departure time, and arrival time once enroute. This tracking information is available 2 hours before your departing domestic flight or 4 hours before your departing international flight.
For domestic flights, you will be able to view this feature in your Qantas App from 2 hours before scheduled departure until boarding for your flight has begun.
For international flights, you will be able to view this feature in your Qantas App from 4 hours before scheduled departure until boarding for your flight has begun.
You can locate this feature on your personal device via the Qantas App. If your trip is eligible, select the relevant trip from the Home Page or My Trips in the Qantas App. Once on the trip details page, a new button ‘view inbound aircraft location’ will appear.
Note: Your personal device must be running at version 4.8.0 or higher for both iOS and Android platforms.
If the Inbound Aaircraft Tracker isn't visible in your app, it indicates that your inbound aircraft may be:
- operated by one of our partner airlines
- Is not arriving from another port but is departing from the same departure port as yours , so the aircraft is not eligible for tracking or is already at your departure destination
At the airport
Any delays or disruption will not necessarily impact your flights departure time. We do not recommend making any changes to your pre-departure journey based on the aircraft status. If there are updates to your departing flight you will receive an Email, App alerts or SMS notification.
Feedback
Yes, your feedback is always valued and is very important in helping us to create the right customer experience with this Inbound Aircraft Tracker.
You can provide feedback at the airport before boarding your flight by speaking to our friendly agents at the check-in counter or the gate .