Schedule of Fees

Find out about our booking, change and cancellation service fees.

On this page

When fees do not apply

Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.

Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Booking Fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Fare type - South Africa Fee per passenger per booking
International ZAR500
Booking fees per passenger by fare type

Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fare type - South Africa Fee per passenger per booking
International ZAR500
Fees that apply per passenger to change a booking

Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details. 

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions

Fees are per passenger per booking.

  Amount Qantas Points
Additional baggage allowance ZAR800 5,000
Fees that apply to refund additional baggage. 

Important information

Disclaimer: ^ Includes GST.

+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

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