Merrell

How do I earn Qantas Points on my transaction?
To earn Qantas Points on transactions in-store, you have to scan your digital Qantas Frequent Flyer card when you’re ready to pay. You can find your card in the Qantas App, your Apple Wallet or Google Pay.  Add your card to your digital wallet or download or update your Qantas app. To earn Qantas Points on transactions online, you must add your Qantas Frequent Flyer number during checkout or must have previously added your Qantas Frequent Flyer number to your Merrell account and be logged into that account during checkout.

How do I use Qantas Points on my transaction?
To use Qantas Points in-store, a member must advise the salesperson that they wish to use Qantas Points when asked how they would like to pay, present and scan their digital Qantas Frequent Flyer card using the latest version of the Qantas App. In the event a member has enough points, they can choose to use Qantas Points to cover the entire eligible products within the order or choose to use a portion of points via Points Plus Pay when prompted via the Qantas App, where the balance can be paid using any accepted form of payment. To use Qantas Points, an order must contain a minimum of $12 of eligible products. The minimum redemption amount is 2,000 Qantas Points for $12 off. 

Will I be prompted to earn Qantas Points on every transaction?
When shopping in-store, you'll have the option to present and scan your Qantas Frequent Flyer card via the Qantas App at the time of payment. When shopping online, you must add your Qantas Frequent Flyer number during checkout or must have previously added your Qantas Frequent Flyer number to your Merrell account and be logged into that account during checkout.

Will I be prompted to use Qantas Points on every transaction?
When shopping in-store, you will be asked for your preferred form of payment. If you choose to use Qantas Points towards all or part of your purchase, you will need to present and scan your Qantas Frequent Flyer card via the Qantas App at the time of payment. If you have enough points, you will be prompted in the Qantas App to choose to use Qantas Points towards all or part of your purchase.

Where can I find my digital Qantas Frequent Flyer card?
You can find your Qantas Frequent Flyer card in the Qantas App. If you wish to use points, you must use the card in the Qantas App.

How long until I get my Qantas Points if I choose to earn Qantas Points on my transaction?
For in-store purchases, Qantas Points will be credited to your Frequent Flyer account within 14 days of purchase. For online purchases, Qantas Points will be credited to your Frequent Flyer account within 30 days of purchase, where the date of purchase for Click and Collect orders will be treated as the date of collection.

How many Qantas Points will I earn on my transaction?
You'll earn 2 points per $1 spent on eligible transactions, excluding gift cards and shipping fees.

Can I earn Qantas Points when purchasing a Gift Card?
No, you can't earn Qantas Points on the purchase of a Gift Card. However, you can earn Qantas Points on the cash component of purchases where a Gift Card is used towards part payment.

Can I earn Qantas Points in addition to the loyalty benefits I already enjoy with Merrell?
Yes, if you're a Qantas Frequent Flyer member and have also joined the Merrell loyalty program, you can earn both Qantas Points and Merrell rewards points. To earn points across both programs, a member must sign up for a Merrell account and must add their Qantas Frequent Flyer number to their Merrell) account and be logged into that account during checkout.

If I return, cancel or request a refund on a purchase where Qantas Points were used towards payment, will my points be credited back to my Frequent Flyer account?
Yes, if an item is returned where Qantas Points were used towards the transaction, members will have the option of an exchange, store credit or a refund of the points redeemed.

Who do I contact for assistance with my Qantas Points queries in relation to my transaction?
If you have a query in relation to your transaction, contact qantaspoints@accentgr.com.au and outline the respective brand, store location, date of purchase, amount, order number and your Qantas Frequent Flyer membership number.

You must be a Qantas Frequent Flyer member to earn and use Qantas Points. A joining fee may apply.  

Membership, and the earning and using of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions. 

The earning of Qantas Points is subject to Merrell's terms and conditions.

Members can earn 2 Qantas Points per $1 spent online and in-store on eligible transactions in Australia at Merrell, excluding gift cards and shipping fees. To earn points in-store, a member must present a digital Qantas Frequent Flyer card via the Qantas App at payment. To earn points online, a member must add their Qantas Frequent Flyer number during checkout or must have previously added their Qantas Frequent Flyer number to their Merrell account and be logged into that account during checkout. If a member is unable to provide their Qantas Frequent Flyer membership number at the time of the transaction, they will be unable to earn Qantas Points. Eligibility for earning Qantas Points could be subject to change at any given time in the future. Merrell's terms and conditions apply.

To use Qantas Points in-store, a member must present and scan the digital Qantas Frequent Flyer card via the Qantas App at payment. In the event a member has enough points, a member can choose to use Qantas Points to cover the entire eligible products within the order or choose to use a portion of points via Points Plus Pay, where the balance can be paid using any accepted form of payment. To use Qantas Points, an order must contain a minimum of $12 of eligible products. The minimum redemption amount is 2,000 Qantas Points for $12 off. Merrell's terms and conditions apply.

When shopping in-store, members need to present and scan their Qantas Frequent Flyer card at the time of payment. When shopping online, members must add their Qantas Frequent Flyer number during checkout or must have previously added their Qantas Frequent Flyer number to their Merrell account and be logged into that account during checkout.

For in-store purchases, Qantas Points will be credited to your Frequent Flyer account within 14 days of purchase. For online purchases, Qantas Points will be credited to your Frequent Flyer account within 30 days of purchase, where the date of purchase for Click and Collect orders will be treated as the date of collection.