Qantas and Japan Airlines
Japan Airlines’ (JAL) partnership with Qantas gives travellers more access to explore regional Japan with hubs in Tokyo, Osaka, Nagoya and Fukuoka.
Network
Travel on Qantas direct services between Haneda, Narita, Osaka and Sydney, Melbourne, Brisbane or via Singapore, and connect between more than 50 cities from JAL’s hub.
Our Qantas Platinum and Gold Frequent Flyers travelling with JAL are eligible to earn additional benefits across the JAL network per the oneworld policy.
Before you fly
There are a range of benefits available that can be booked ahead of your trip when flying on a Qantas codeshare flight with JAL. Visit Manage booking if you require further information.
| Benefits included for Qantas codeshare services operated by JAL |
Business | Economy | ||||
|---|---|---|---|---|---|---|
| Platinum One/ Platinum |
Gold | Silver | Qantas Club |
Bronze | ||
| Seat selection (paid or complimentary) via qantas.com |
No | No | No | No | No | No |
| Seat selection (paid or complimentary) via airline partner |
No |
No |
No |
No | No | No |
| Online check-in via qantas.com |
No | No | No | No | No | No |
| Online check-in via airline partner |
No |
No |
No |
No |
No |
No |
| Pre-flight meal selection |
No | No | No | No | No | No |
| Special meal request |
Yes | Yes | Yes | Yes | Yes | Yes |
| Purchase additional / excess baggage prior to departure |
No | No | No | No | No | No |
At the airport
The operating carrier is responsible for checking in customers travelling on Qantas codeshare services. Check your itinerary to locate the departure terminal and ensure you check in with the operating carrier.
| Benefits included for Qantas codeshare services operated by JAL |
Business | Economy | ||||
|---|---|---|---|---|---|---|
| Platinum One/ Platinum |
Gold | Silver | Qantas Club |
Bronze | ||
| Baggage Through Check from Qantas operated flight |
Yes | Yes | Yes | Yes | Yes | Yes |
| Boarding Pass Through Check from Qantas operated flight |
Yes | Yes | Yes | Yes | Yes | Yes |
| Extra checked baggage allowance |
N/A | Yes | Yes | No | No | No |
| Priority airport check-in |
Yes | Yes | Yes | Yes | No | No |
| Priority boarding |
Yes | Yes | Yes | No | No | No |
| Priority baggage handling |
Yes | Yes | Yes | No | No | No |
Lounge access
Eligible customers and their guests booked on a Qantas flight number on the codeshare routes can access the following lounges.
For more details on Qantas’ lounge access policy, visit lounge access eligibility
| Benefits included for Qantas codeshare services operated by JAL |
Business | Economy | ||||
|---|---|---|---|---|---|---|
| Lounge access |
Platinum One/ Platinum |
Gold | Silver | Qantas Club |
Bronze | |
| Singapore | Yes | Yes | Yes | No | Yes | No |
| Tokyo - Haneda | Yes | Yes | Yes | No | Yes | No |
| Tokyo - Narita | Yes | Yes | Yes | No | Yes | No |
Qantas Frequent Flyers
Qantas Frequent Flyers can maximise Qantas Points and Status Credit earn by booking the codeshare flight (‘QF’ airline code) where possible, you can also earn Qantas Points and Status Credits on eligible fares and flights with the JAL 'JL' airline code.
You can use your Qantas Points on Japan Airlines for Classic Flight Rewards and Points Plus Pay
Support
Special requests
To benefit from the following special requests, choose a flight operated by Qantas or contact JAL directly:
- assistance for children travelling alone,
- medical assistance,
- transporting oxygen for medical purposes, and
- transport on a stretcher.
Missed connections
Sometimes things don't go to plan, and we recognise the impact delays and missed connections can have. In the event this happens to you, below is some key information.
If you missed a connection due to the late arrival of your aircraft, the delivering carrier is responsible for ensuring you make your final destination.
Lost baggage
If your baggage doesn't arrive on the same flight as you, contact the Arrival Service desk of the delivering carrier in the arrivals hall.
Search flights
Important information
Disclaimer: ~You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Qantas Frequent Flyer membership, Status Credits and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions
Disclaimer: ^ Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) by an Accepted Payment Card in addition to the points required on Classic Flight Reward flights. Qantas Points required and taxes, fees and carrier charges are subject to change and quoted at the time of booking. For more information, visit Classic Flight Rewards
Disclaimer: # Points Plus Pay is available on any flight with a Qantas (QF), Jetstar (JQ), Jetstar Asia (3K) or Jetstar Japan (GK) flight number and selected partner airlines when travelling on a Qantas fare, as long as there is a seat available for sale. The Qantas Points required include taxes, fees and carrier charges (excluding any amounts payable to third parties at the airport), are subject to change and are quoted at the time of booking - a minimum number of points applies. Qantas Points may not be earned on some fare types or on some oneworld® Member Airline or airline partner flights. For more information, visit Points Plus Pay
Disclaimer: * Qantas Points and Status Credits (where applicable) are earned on Eligible Flights with a Qantas or applicable oneworld® Member Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. For full details see the Qantas Frequent Flyer program Terms and Conditions and Airline Earning Tables