Qantas.com 'how to' guides
View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit, using your Qantas Pass, booking Classic Flight Rewards on qantas.com or using our bag tag kiosks at airports.
Flight bookings and credits
Booking a Classic Flight Reward on qantas.com
Finding and booking a Classic Flight Reward^ is easy with our improved flight search experience on qantas.com. After you have logged into your Qantas Frequent Flyer account, use your Qantas Points to search and book your flights on qantas.com to over 1,200 available destinations within Australia and around the world with Qantas and our partner airlines.
Booking a Classic Flight Reward using 'Where can I go'
Finding and booking a Classic Flight Reward is easy with our 'Where can I go' interactive map on qantas.com. Visit qantas.com/wherecanigo and log in to your Qantas Frequent Flyer account to explore the map from your location using Qantas Points to search, compare and book your flights within Australia and the around the world with Qantas and our partner airlines.
Redeeming a Flight Credit on qantas.com
A Flight Credit may be issued when the value of your booking can be retained for future use. Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued.
How to use my Qantas Pass on qantas.com
Qantas Pass is a virtual account that stores the value of certain Flight Credits. If your Flight Credit has been converted to a Qantas Pass, the original booking contact will be emailed with the Qantas Pass number, expiry date and important information about its use. It can be used exclusively with Qantas for:
- Flight bookings made by the expiry date shown.
- Qantas travel products such as additional baggage and seat selection.
- Multiple bookings so you can use your Qantas Pass when it suits you.
- Any number of passengers, even those not on your original booking.
Before you fly
Using the new airport bag tag kiosks
Traveling with checked luggage? Prepare for your next trip by watching our step-by-step video on how to use our new bag tag kiosks at the airport. Check-in on qantas.com or via the Qantas App and download your boarding pass before you arrive at the airport then simply check-in your bags at the airport kiosk before boarding and enjoying your flight.
Help and Support
Find the answers to commonly asked questions such as how to change your booking, baggage allowance, and more.
Discover the Qantas App
The Qantas App is packed with features to make every step of your journey easier. Manage your trip in one place with online check-in, seat selection and access to your digital boarding pass. You can even book flights, hotels, request an Uber and more.
Important information
Disclaimer: ^ Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) by an Accepted Payment Card in addition to the points required on Classic Flight Reward flights. Qantas Points required and taxes, fees and carrier charges are subject to change and quoted at the time of booking. For more information, visit Classic Flight Rewards