Group Boarding
We’re always looking for new ways to improve your journey, which is why we’re introducing a smoother and faster boarding experience.
About group boarding
This new way of boarding allocates every passenger into different boarding groups dependent on their seat location and Qantas Frequent Flyer status. Each group will be called separately to board through a designated lane, to help reduce congestion at the gate and create a smoother boarding experience for everyone.
You can expect to board by group when departing Brisbane, Perth, Melbourne and Sydney airports on our domestic B737, A330 and 787 fleets. International flights departing from Perth and Sydney airport will also board by group.
Steps for boarding
Once you have arrived at the airport, follow these three simple steps.
Locate your designated boarding group on your boarding pass.
Arrive at the gate on time for boarding and watch and listen for your group to be called.
When your group is called, proceed to your designated lane.
How to locate your boarding group
Your designated group can be found on your boarding pass, circled below.
Yes, customers who are eligible for priority boarding will be assigned to group 1 or 2. Splitting priority boarding into two smaller groups allows for an improved consistent experience for everyone.
Priority Group 1 - Business cabin and Frequent Flyers who hold Qantas Platinum One, Qantas Platinum status or oneworld Emerald status, regardless of their travel class.
Priority Group 2 - Premium Economy cabin and Frequent Flyers who hold Qantas Gold or oneworld Sapphire status regardless of travel their class.
Your assigned boarding group will be displayed on your boarding pass after you have completed check-in.
We’ll let you know when it’s time for your group to board via our gate announcements and dynamic signage. Please remain seated and listen for your group to be called.
There are different variations of the boarding sequence based on aircraft type. Most flights will board in a consecutive order.
Customers travelling together and in the same booking will be allocated the same group number, determined based on either their seating location or the highest Frequent Flyer status held in the booking.
No, this new boarding process doesn’t change anything about your allocated seat or cabin.
If a boarding group number isn’t displayed on your boarding pass and group boarding is in operation, please board with the last group.
Our friendly team will be at the gate to answer your questions and guide you through the new process.