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Qantas TravelPass

Find out about your Qantas TravelPass.

Do you have a TravelPass? Call us to request a refund of your TravelPass at any time on 1300 668 885 within Australia or +61 2 9123 7495 from outside Australia.

About your Qantas TravelPass

A Qantas TravelPass is a virtual card powered by UATP that may have been issued if you requested a Flight Credit for an eligible booking. If you were issued a TravelPass, you would have received an email outlining your TravelPass number, expiry date and important information about its use.

From 1 January 2024, TravelPasses  can no longer be used for new bookings. You can request a refund of your unused or remaining TravelPass value at any time.

You can still check your balance and track your transaction activity online at any time.

View the Target Market Determination (PDF).

TravelPass virtual card
TravelPass virtual card

Travel Credit search

Find your travel credit

Our search tool will help you find any travel credits you may hold with Qantas or Jetstar. We'll need details about the original flight booking to complete a search. Find out more information about other Travel Credits, or if you need help, contact our dedicated team

Qantas TravelPass conditions

  • Qantas does not hold an Australian Financial Services Licence.
  • If you would prefer to receive a refund, contact your local Qantas office You can get a refund of your unused or remaining TravelPass value at any time, including after 31 December 2023 when your TravelPass is no longer valid for use.
  • Your TravelPass is valid until the expiry date shown. Book by 31 December 2023. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
  • If you try to use more than one TravelPass to pay for your booking, and your transaction is declined due to insufficient funds on one of the cards, there'll be a hold on your funds for the other card pending authorisation. To release this hold, contact your local Qantas office
  • Your TravelPass can be used as a form of payment through Qantas: on qantas.com, through your local Qantas office (booking fees may apply), or on the Qantas Hotels website.
  • Your TravelPass is non-transferable and may not be sold, traded or bartered.
  • Your TravelPass is non-returnable and may not be redeemed for cash, cheque or credit, except where required by law.
  • Your TravelPass is issued in the currency as displayed. If you'd like to use your credit for a booking in another currency, it will be subject to currency exchange rates at time of booking. 
  • Your TravelPass is issued in the name of the person who paid for the original booking and will be emailed to the primary booking contact provided at the time of booking. It’s your responsibility to obtain the consent of the person who paid for the original booking to convert your flight booking or Flight Credit to a TravelPass.
  • Except where prohibited by law, we may, at our reasonable discretion cancel, void, reject, modify or reissue a TravelPass at any time:
    • if we believe, on reasonable grounds, that your TravelPass has been used illegally or fraudulently;
    • in the case of mistaken issuance; or
    • if you breach, or we reasonably suspect you have breached, any material term or conditions of these terms and conditions.
  • Your TravelPass will not be accepted as a form of payment if the TravelPass number is invalid or cannot be identified. 
  • Your TravelPass is valuable. It's important to keep these details safe and secure. Except where any loss or misappropriation of funds arises as a result of fault by Qantas or a related body corporate of Qantas, we're not liable for the loss or misappropriation of funds in relation to a TravelPass, including as a result of theft or the unintended use of a TravelPass by a person other than the recipient. If you lose your TravelPass details, contact your local Qantas office as soon as possible.
  • If you have issues with your TravelPass or would like to make a complaint, contact your local Qantas office

  • Qantas does not hold an Australian Financial Services Licence.
  • If you would prefer to receive a refund, contact your local Qantas office You can get a refund of your unused or remaining TravelPass value at any time, including after 31 December 2023 when your TravelPass is no longer valid for use.
  • Your TravelPass is valid until the expiry date shown. Book by 31 December 2023. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
  • If you try to use more than one TravelPass to pay for your booking, and your transaction is declined due to insufficient funds on one of the cards, there'll be a hold on your funds for the other card pending authorisation. To release this hold, contact your local Qantas office
  • Your TravelPass can be used as a form of payment through Qantas: on qantas.com, through your local Qantas office (booking fees may apply), or on the Qantas Hotels website.
  • Your TravelPass is non-transferable and may not be sold, traded or bartered.
  • Your TravelPass is non-returnable and may not be redeemed for cash, cheque or credit, except where required by law.
  • Your TravelPass is issued in the currency as display. If you'd like to use your credit for a booking in another currency, it will be subject to currency exchange rates at time of booking.
  • Your TravelPass is issued in the name of the person who paid for the original booking and will be emailed to the primary booking contact provided at the time of booking. It's your responsibility to obtain the consent of the person who paid for the original booking to convert your flight booking or Flight Credit to a TravelPass.
  • Except where prohibited by law, we may, at our reasonable discretion cancel, void, reject, modify or reissue a Qantas Pass at any time:
    • if we believe, on reasonable grounds that your Qantas Pass has been used illegally or fraudulently;
    • in the case of mistaken issuance; or
    • if you breach, or we reasonably suspect you have breached, any material term and conditions.
  • Your TravelPass will not be accepted as a form of payment if the TravelPass number is invalid or cannot be identified.
  • Your TravelPass is valuable. It's important to keep these details safe and secure. Except where any loss or misappropriation of funds arises as a result of fault by Qantas or a related body corporate of Qantas, we're not liable for the loss or misappropriation of funds in relation to a TravelPass, including as a result of theft or the unintended use of a TravelPass by a person other than the recipient. If you lose your TravelPass details, contact your local Qantas office as soon as possible.
  • If you have issues with your TravelPass or would like to make a complaint, contact your local Qantas office