Accessibility, Medical and
Inclusion Requests

By submitting this request, you're advising our team of any support you, an accompanying traveller, or passenger you're completing this on behalf of, require. If you require mobility assistance, please refer to this alternative request form.

We collect personal information to process and respond to your request. See our privacy policy for more information. If you are filling out this form for another passenger, make sure you have their permission.

1. Passenger contact details

This information is mandatory, and we'll use these details to contact you if further information is required.

(61) Australia, Christmas Island, Cocos Keeling Isl

2. Booking information

Please provide a booking reference if you would like to request assistance for an existing booking. If you are looking for more information and have not booked your trip yet, this field is not mandatory.

Information on booking references

If your booking includes multiple flights operated by Qantas, our team will be available to assist you throughout the full journey as part of this request. If you are travelling on a Jetstar Airways (JQ) service, our team can assist you with your medical and CPAP requests (for Jetstar Japan (GK) and Jetstar Asia (3K) services please refer to the In-Flight health page for more information).

If your booking includes flights operated by other carriers (including Qantas codeshare flights), please contact them for assistance.

3. Type of request (required)

Please select an option that best describes your needs.

4. Upload supporting documentation

Please upload copies of your completed form or any supporting documentation specific to your request. If you have selected service dog, medical clearance or CPAP we require the additional mentioned forms to be uploaded in order to prepare for your upcoming travel.

If you're experiencing issues uploading a file, please submit the form without attachments, and then reply to the submission confirmation email with the required documentation.

Maximum upload size per file: 2MB. Accepted file formats: jpg, png or pdf.

5. Declaration & consent