Qantas Club Flexible membership terms and conditions

1.1  These Terms and Conditions and the Lounge entry terms and conditions govern the Qantas Club Flexible membership and the use of the Benefits.

1.2  Each Member with a Qantas Club Flexible membership is responsible for complying with these Terms and Conditions and the Lounge entry terms and conditions.

1.3  These Terms and Conditions are effective from the date of publication shown above and may be amended from time to time. See Clause 3 for information on changes to these Terms and Conditions. 

2.1 In these Terms and Conditions, unless the context otherwise requires:

3.1 Qantas reserves the right at all times to vary the Benefits, these Terms and Conditions and the Lounge entry terms and conditions, and the Benefits offered in any way including by:

(a) opening new lounges or other facilities;

(b) closing or ceasing to operate lounges or other facilities;

(c) changing the way lounges or other facilities are operated, including contracting any third party to provide the facility or any goods or services;

(d) varying the hours of operation of any lounge or other facility;

(e) varying the layout, location or other aspects of the facilities including the types of refreshments that are available and the times during which they are available; and

(f) imposing restrictions on the use of facilities, goods or services by a Member or group of Members as may reasonably be deemed by Qantas to be necessary or convenient for the orderly administration of the Qantas Club and associated facilities.

3.2 Qantas will notify current Members of any material changes to these Terms and Conditions, Lounge entry terms and conditions and Benefits by publishing the changes on the Qantas website. Where any change to these Terms and Conditions or Benefits will be materially adverse to Members, as reasonably determined by Qantas including to clauses 4, 7, 9, 10, 11 and 12, Qantas will provide at least 28 days prior notice of the change to current Members by email, as well as by publishing the changes on the Qantas Club Flexible membership of qantas.com.

3.3 Subject to clause 3.4, if Qantas closes a Qantas operated airport lounge in a Member's registered city of residence without replacing it, or amends these Terms and Conditions, the Lounge entry terms and conditions or Benefits in a material way or in a way that deprives the Member substantially of the intended use of the membership, the Member will have the option of cancelling their membership and receiving a pro rata refund of the membership fee for the remaining Membership Period.

3.4 If due to Events Outside of Qantas’ Control, Qantas does not operate the airport lounge in a Member’s registered city of residence, that deprives the Member substantially of the intended use of the Membership, the Member may be entitled to a form of compensation, subject to Qantas’ reasonable discretion, including, but not limited to an extension or membership freeze.

4.1 By purchasing a Qantas Club Flexible membership, the Member consents to:

(a) Qantas storing the Member’s payment information, either directly or through its third-party payment provider, to allow for payment of the required instalments; and

(b) Qantas initiating payment for the agreed membership payments with the Member’s nominated default payment method for the duration of the Qantas Club Flexible membership, unless the Member otherwise cancels their membership in accordance with these terms and conditions.

4.2 A Member's Qantas Club Flexible membership will auto-renew every 28 days unless cancelled in accordance with these terms and conditions.

4.3 If Qantas is unable to debit the purchase price for the Qantas Club Flexible membership from the Accepted Payment Card stored on MyProfile (including due to the card having expired or been cancelled or suspended, or there being insufficient funds in the card account), then Qantas will notify the Member to update their details. Qantas will then cancel the Qantas Club Flexible membership and notify the Member of the cancellation if details have not been updated. Qantas will not attempt to make any further debits from the Accepted Payment Card for the cancelled membership. 

4.4 Qantas Club Flexible Members may hold only one of either a Qantas Club or Qantas Club Flexible membership at any time. Current Qantas Club Members (1, 2 or 4-years) will be required to complete their Membership Period before changing to a Qantas Club Flexible membership. Qantas Club Flexible Members can change to a Qantas Club membership (1, 2 or 4-years) at any time.

4.5 After 90 days of cancelling your Qantas Club Flexible membership, if you choose to join the Qantas Club or obtain another Qantas Club Flexible membership, a joining fee will apply in addition to the membership fee. If you re-join as a Qantas Club Flexible member, or choose to join as a Qantas Club Member for 1, 2, or 4-years within 90-days of cancellation of membership, your membership will be valid for 28 days (auto-renew) or 1, 2, or 4-years (depending on the term of your membership) from this date.

4.6 If a Member wishes to change their Qantas Club Flexible membership to a 1, 2 or 4-year Qantas Club membership during their Membership Period or within 90 days of cancellation of your membership the join fee is waived. The renewal rates for 1, 2 or 4-year Qantas Club memberships will apply. 

4.7 Membership will terminate automatically on the death of a Member. Qantas will terminate the Member's account on receipt of notification of the death of the Member.

4.8 Executors or administrators of a Member's estate may (in writing and with provision of proof of the Member’s death and their status as executor or administrator), request Qantas to provide a pro rata refund of the membership fee for the remaining period of membership after the date of termination. Qantas will facilitate this pro rata refund if it reasonably believes the request is valid and lawful, sufficient proof has been provided, and the written request was made within 12 months of the Member’s death.

4.9 Except as specified in these Terms and Conditions including in certain circumstances described in clauses 3.3 and 3.4, membership is non-refundable and not transferable, notwithstanding the Member’s termination of their Qantas Club Flexible membership. Customers may be entitled to a refund under the Australian Consumer Law or other applicable laws.

4.10 Members may, at any time, cancel their Qantas Club Flexible Membership by logging in to My Account on qantas.com or calling the Qantas Service Centre. Members will not be refunded for the remaining days of their membership, and the Membership Benefits will continue until the end of the current Membership Period.   

4.11 Members must not:

(a) act in any way which breaches these Terms and Conditions, the Lounge entry terms and conditions or the Qantas Conditions of Carriage;

(b) engage in other unacceptable conduct against a Qantas Group Company operator, including by:

(i) engaging in illegal, dishonest or fraudulent activities;

(ii) supplying or attempting to supply false or misleading information, or making false or misleading misrepresentations;

(iii) acting in a hostile, abusive or aggressive way towards any Qantas Group Company staff;

(iv) acting in an unruly manner on board a flight or in any airport lounge;

(v) refusing to follow reasonable instructions from any Qantas Group Company staff; or

(vi) damage any facilities, equipment or goods owned by Qantas or a third party (including another Member or Lounge operator).

Any breach of clause 4.11 will be a material breach of these Terms and Conditions.

5.1 Qantas reserves the right to terminate or cease to operate the Qantas Club Flexible membership at any time. Qantas will give at least six months notice to Members if such termination or cessation, except where Qantas ceases to operate an airline business in which case the Qantas Club Flexible membership will cease immediately. Qantas will give such notice of by providing a written notice by email or mail to an address provided to Qantas by the Member, as well as by publishing the changes on the Qantas Club pages of qantas.com. Members will be entitled to claim a pro rata refund of the membership fee for any remaining period of membership after the date of termination.

5.2 Qantas reserves the right, acting reasonably, to suspend the relevant membership or Benefits following a material breach of these Terms and Conditions. If the Member is reasonably suspected to have facilitated or been involved in the specified activity, the Member will then have 7 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Qantas should remove the suspension and not take any further action. Qantas will review any response provided by the Member or their guests and determine, acting reasonably, whether the response is acceptable.

5.3 Qantas will advise the Member or their guests of the outcome of the process in clause 5.2, which may include Qantas:

(a) removing the suspension with no further action;

(b) acting reasonably, enforcing the suspension for a specified period of time; or

(c) acting reasonably, terminating the Member’s membership.

5.4 In the event that membership is suspended or terminated because the Member has committed a material breach of these Terms and Conditions as described in clause 4.10, a pro rata refund of the membership fee will be made for any remaining period of membership from the suspension or termination date, subject to Qantas’ reasonable discretion.

6.1 By using the Benefits and the Digital Card, the Member agrees to be bound by these Terms and Conditions and the Lounge Entry Terms and Conditions, and provides the consent specified in clause 13.

6.2 A Digital Card must not be sold or copied by any person except Qantas.

6.3 The Digital Card and membership number are valid for use only by the Member. Digital Cards are valid for use only during the period indicated on them and are not shareable or transferable in any circumstances.

7.1 In addition to the joining and recurrent membership fees, Qantas reserves the right to charge a fee for any service requested by a Member in addition to the services specified in clauses 11 and 12, including the hiring of Qantas Meeting Rooms. 

7.2 Qantas may amend the fees, and may provide notice of these changes in accordance with Clause 3.2 Current fees are listed on the Qantas Club pages of qantas.com and are available from the Qantas Club Service Centre.

7.3 All Qantas Club fees are inclusive of any applicable GST. The Member is responsible for any additional costs, charges, taxes, claims or other liabilities (including any applicable fringe benefits tax) arising from their use of the Benefits or any other goods or services offered or provided in connection with their membership.

8.1 Qantas may promote Special Offers through qantas.com or via email. Offers are not transferable and a limit of use may apply, as set out in the applicable terms and conditions communicated to the Members and non-Members. Special Offers may not be used in conjunction with any other offer. Special Offers may be available to all or selected Members only from time to time.

8.2 Any terms and conditions applicable to any Special Offer will be communicated via the website or email. Offers will have an expiry date that will be advised. 

8.3 Qantas may cancel or suspend a Qantas Club Flexible membership using a Special Offer if Qantas reasonably believes the use of the Special Offer to be fraudulent, or otherwise in contravention of these Terms or the coupon or offer terms. This includes where a Special Offer was shared through social media or otherwise provided to an individual through unauthorized channels.

9.1 Qantas will not be liable for refusal by any third party to accept or honour the Digital Card nor will Qantas be liable for any loss or damage suffered in relation to the supply of goods or services by third parties.

9.2 Access to a Business Area or the Internet may be available in a Qantas Club lounge. Qantas may not supervise the use of and does not guarantee the security or quality of, this equipment. Qantas is not liable for any third-party content on the Internet that the Member or their guests may find offensive, upsetting or defamatory. The Member is responsible for maintaining the security of all log-in identification information made available to them to access the Business Area systems or the Internet. Qantas is not liable for any personal security breaches suffered by the Member or their guests when using Business Area equipment or the Internet or for any loss or damage suffered as a result of the unavailability of the Business Area equipment or the Internet, including interruptions during use.

10.1 Qantas reserves the right to terminate or cease to operate the Qantas Club Flexible membership at any time. Qantas will give at least six months notice to Members if such termination or cessation, except Qantas ceases to operate an airline business in which case the Qantas Club Flexible membership will cease immediately. Qantas will give such notice of by providing a written notice by email or mail to an address provided to Qantas by the Member, as well as by publishing the changes on the Qantas Club pages of qantas.com. Members will be entitled to claim a pro rata refund of the membership fee for any remaining period of membership after the date of termination.

10.2 Qantas reserves the right, acting reasonably, to suspend the relevant membership or Benefits following a material breach of these Terms and Conditions. If the Member is reasonably suspected to have facilitated or been involved in the specified activity, the Member will then have 7 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Qantas should remove the suspension and not take any further action. Qantas will review any response provided by the Member or their guests and determine, acting reasonably, whether the response is acceptable.

10.3 Qantas will advise the Member or their guests of the outcome of the process in clause 10.2, which may include Qantas:

(a) removing the suspension with no further action;

(b) acting reasonably, enforcing the suspension for a specified period of time; or

(c) acting reasonably, terminating the Member’s membership.

10.4 In the event that membership is suspended or terminated because the Member has committed a material breach of these Terms and Conditions as described in clause 4.13, a pro rata refund of the membership fee will be made for any remaining period of membership from the suspension or termination date, subject to Qantas’ reasonable discretion.

11.1 Subject to these Terms and Conditions and Lounge entry terms and conditions, Qantas Club Flexible Members are entitled to access a Qantas Club lounge in the departure port when travelling within Australia, and Qantas International Business Lounges when travelling Internationally (outside of Australia) and the Member's next onward flight on that day is a Qantas (QF) or Jetstar (JQ, 3K or GK) flight number.

11.2 Unless otherwise permitted by Qantas, Members who are also airline industry staff, including their families and travel companions, are not eligible to access lounges when travelling on industry discounted tickets.

11.3 The Qantas Club Flexible membership allows access for the Member only and doesn’t include access for an additional guest, except that, in respect of Qantas lounges  

(a) Qantas may limit the number of child guests per Member to two. Child guests for the purposes of these Terms and Conditions are children aged between 4 and 17 years old, and

(b) Children aged between 0 and 3 years are provided with complimentary access.

11.4 Qantas Club staff have the discretion to refuse entry to any Member at any time if, in their reasonable opinion, the Member has not or will not comply with these Terms and Conditions or the Lounge entry terms and conditions.

11.5 Individual lounge opening hours may vary by location.

12.1  Membership of Qantas Club Flexible entitles Members to complimentary membership of the Qantas Frequent Flyer program.

12.2 The Member must inform the Qantas Club Service Centre in writing if they do not wish to accept the complimentary membership in the Qantas Frequent Flyer program, unless the Member already holds Qantas Frequent Flyer membership.

12.3 The Member's participation in the Qantas Frequent Flyer program is governed by the Terms and Conditions of the Qantas Frequent Flyer program available on qantas.com at the time of joining the Qantas Club.

13.1 It is a condition of membership that a Member acknowledges that Qantas will collect and use the information on your application form and other information you provide to Qantas and disclose it to Lounge operators and any other person (including a related body corporate, agent or contractor) for the purposes of:

(a) Qantas or any of its related bodies corporate providing services to you including the awarding of points in the Qantas Frequent Flyer program (where applicable);

(b) Qantas or any of its related bodies corporate improving Qantas customer service, including by means of research, marketing, product development and planning;

(c) Qantas marketing its products or services or the products or services of third parties; and

(d) any third party providing services to Qantas, any of its related bodies corporate or Members in connection with the administration of the Qantas Club and Qantas Frequent Flyer program (where applicable).

This information may be transferred to or from Australia for these purposes. If all or any part of the requested information is not provided by the Member, the relevant services may be affected.

13.2 If you hold a Qantas Club Corporate membership issued under a travel agreement with our corporate, business or government clients, we may collect information about your role with the client. For example, your employment type, your role and title, your employee number, your start date with the client. We may disclose your membership details and any information associated with your membership (such as incident reports) to the client.

13.3 Qantas will not otherwise disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

13.4 Qantas will provide you with access to and the ability to correct your personal information held by Qantas on request by you. Further information is contained in our Privacy Statement.

14.1 Qantas acknowledges that certain consumer protection legislation implies conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded. For example, for consumers, services come with a non-excludable warranty that they will be provided with due care and skill. Nothing in these Terms and Conditions is intended to exclude or restrict the application of such laws.

14.2 You agree that implied terms under consumer protection laws, including the New Zealand Consumer Guarantees Act 1993, will not apply to these Terms and Conditions where the membership has been obtained for business purposes, provided that the relevant provisions may by law be excluded.

14.3 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions will continue to apply.

14.4 These Terms and Conditions are governed by and will be construed in accordance with the laws applicable in Australia, irrespective of where the application for membership has been completed by the Member or submitted to Qantas. Any action or other legal process in connection with these Terms and Conditions against Qantas will, unless otherwise agreed by Qantas, be instituted and carried on only in the appropriate court in Australia.