Holders of personal information
Qantas provides personal information to third parties in the course of entrusting some parts of the affairs required for service provision.
| Category | Outsourced work | Outsourced company |
|---|---|---|
| Website | Live Chat and Email Reply Service related to booking a flight, ticketing on air travel | Salesforce 15Below |
| Service centre | Reservation, ticketing, customer services | Amadeus reservations |
| Airport sales office | Reservation, ticketing, check-in, boarding, passengers with reduced mobility, SKYPASS, lounge service, passenger security interview (U.S. bound flights) | Incheon/Gimpo – Unies, Air Korea, Manpower Korea Pusan – Air Korea, Manpower Korea Cheju – K-tec manpower Other regional airports in Korea – Air Korea Overseas airports –List of overseas associated companies |
| Outsourced sales office | Passenger sales including reservation, ticketing and SKYPASS for some overseas region | List of outsourced sales office |
| Booking system | Reservation, ticketing service for Qantas Group flights Meal and service requests Outsourcing of marketing messaging and emails |
Amadeus IT Group S.A Dnata Adobe |
| Marketing system | Customer behaviour analytics on Qantas Airways website | Adobe Adobe Analytics Qualtrics |
| Advertising | Campaign planning/Creative production, Media planning/execution/management, Marketing/Advertising survey, Ad-hoc promotion planning/production/execution |
|
| Communications and receipts | Create and send e-tickets, receipts and related communications | 15Below |
| External web service | Provide and administer Bid Now Upgrade and Neighbour Free Seating products | Plusgrade Salesforce |