Change flights

Things happen, and when they do you may need to know how to change your travel plans.

Changing your booking

Check the fare rules for any restrictions and fees

Check to see if you can change your booking online

Change your booking at Manage booking

If you can't change your booking online, contact us

Things to know

Before changing your flights, there are some things you need to consider.

Check your Fare Type for the rules that apply to your flights and any fees that may apply. You may also need to pay a fare difference.
Any changes you make to your flights will apply to every passenger in your booking. If you want to change flights for individual passengers, you'll first need to separate them from the booking. These passengers will be placed in a new booking with a different booking reference and then you can make the changes you need.
We're here to help. If you don't have access to make the change online, call your local Qantas office A change booking fee may apply.

Travel agent and third-party bookings

If you made your booking through a travel agent or other third party, and your fare rules permit changes to your booking, contact your booking provider for assistance.

If travel is imminent and you're not able to contact your travel agent or third-party booking provider, call your local Qantas Office (Service fees may apply).

Ancillary products

If your booking includes pre-selected seat requests or pre-purchased additional baggage, refer to the applicable terms and conditions for more information.

If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly if you require changes to your booking.

Flights changed by Qantas

If we've changed your Qantas flight, visit Flight changes by Qantas for more information on the options available.

Changing your booking online

If fare rules permit, you may be able to make a change to your booking (check your Fare Type) online. The type of changes you can make also depends on if you booked a Flight Reward or paid for your booking with Points Plus Pay

Please note, any changes you make to your booking may incur a fee and a fare difference may apply.

Bookings that don't include Qantas Points
Bookings that include Qantas Points

Bookings that may be changed online

This table cover a list of booking types, and the date and time changes which can usually be completed online, subject to the fare rules If you'd like to change your booking and it can't be done online, contact your local Qantas Office for assistance.

Always check your fare rules first to see if your fare type is eligible for changes, and to see whether fees and charges apply.

Date and time changes	Australian domestic bookings	International bookings
Bookings made online or through your local Qantas office in English	Yes	Yes
One way or return bookings	Yes	Yes
Multi-city bookings	Yes	No
If you no show for a flight	No	No
Jetstar bookings	Yes	Yes
Bookings which include airline partners	No	Yes
Flight departure is within 24 hours	Yes	Yes
Multiple changes permitted - before travel has commenced	Yes	Yes
Partially travelled bookings - can only be changed online once	Yes	Yes
Classic Flight Reward combined with non-Classic Flight Reward	No	No
Unaccompanied minor bookings	No	No

Types of flight bookings you may be able to change online

Destination changes

Need to change the departure or arrival city?

First you'll need to request a Flight Credit When redeeming your Flight Credit for your new itinerary, you'll need to pay any change fees and fare difference, if applicable. Find out how to request a Flight Credit, the conditions and how to use them

Other changes

For all other changes visit Manage Booking A change booking fee may apply.

Bookings that may be changed online

This table covers a list of booking types, and the date and time changes which can usually be completed online (subject to the fare conditions).

Always check your fare rules first to see if your fare type is eligible for changes and to see whether fees and charges apply.

Always check your fare rules first to see if your fare type is eligible for changes, and to see whether fees and charges apply.

Date and time changes	Points Plus Pay	Classic Flight Reward bookings	Classic Plus Flight Reward bookings
Bookings made online at qantas.com in English	Yes	Yes	Yes
One way or return bookings	Yes	Yes	Yes
Multi-city bookings	Yes	No	n/a
If you no show for a flight	No	No	No
Jetstar bookings	Yes	Yes	n/a
Bookings which include airline partners	Yes	Yes	No
Multiple changes permitted before travel has commenced	Yes	Yes	Yes
Flight departure is within 24 hours	No	No	No
Partially travelled bookings - Australian Domestic flights	Yes	Yes	n/a
Partially travelled bookings - International flights	Yes	No	No
Flight Reward combined with non-Flight Reward	No	No	No
Classic Flight Reward combined with Classic Plus Flight Reward	No	No	No
Unaccompanied minor bookings	No	No	No

Types of flight bookings that may be changed online

Classic Flight Rewards and Classic Plus Flight Rewards:

● Make sure the Qantas Frequent Flyer member whose points were used to make the booking is logged in before trying to change your booking online.

● All changes are subject to the availability of the type of Flight Reward you booked in the relevant class. Classic Flight Rewards may require additional points. Classic Plus Flight Rewards may require additional cash. Additional charges and taxes may also apply to Flight Rewards. A change fee per passenger will apply. (see the Fee Schedule)

● To make changes to bookings which include travel to Hong Kong or Vancouver, contact your local Qantas office

Points Plus Pay:

The Points Plus Pay fare rules will vary depending on the fare you have redeemed your points for.

Destination changes

Need to change the departure or arrival city?

If your booking is a Classic Flight Reward or a Classic Plus Flight Reward booking and you haven't commenced travelling, contact Flight Reward and Priorty Reservations for assistance. Fees may apply.
If your booking was a Classic Flight Reward or Classic Plus Flight Reward combined with non-Flight Reward, contact your Flight Reward and Priority Reservations to discuss your options.
If you booked using Points Plus Pay, first you'll need to request a Flight Credit When redeeming your Flight Credit for your new itinerary, you'll need to pay any change fees and fare difference, if applicable. Find out how to request a Flight Credit, the conditions and how to use them.

Other changes

Contact your local Qantas office for all other changes, including name changes. A change booking fee may apply.

Made a mistake while booking?

For bookings made at qantas.com, we'll give you until midnight on the same day you make your booking to let us know you made a mistake, and we'll correct your flight details with no change fees. Read about same day no mistake

How to change your booking online

Once you're ready to change your flight, simply:

Retrieve your booking by entering your details below (you'll need your booking reference, which is found on your confirmation email).
Select the red 'Change' button in the Flights panel.
Make your changes and accept any change fees or fare differences, if applicable.

If you're a Qantas Frequent Flyer or Qantas Business Rewards member, you can also log in to your account and then select 'Manage' to change your booking.

Change button not available for selection?

If you're unable to select the 'change' button because it's greyed out, contact your local Qantas Office for assistance. Fees may apply.

Bookings made using Qantas Points

If your booking was made using Qantas Points, before managing your booking online, make sure the Qantas Frequent Flyer member whose points were used is logged in.