Specific needs
We aim to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, while ensuring the safety of passengers and our staff.
If you have an accessibility, medical or inclusion request, complete the online form to let us know how we can help you.
We offer various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You can book any specific assistance listed here through your travel agent, or contact your local Qantas officeOpens in a new tab or window for assistance with your specific needs.
eSSENTIAL AccessibilityTM
If you have difficulty typing, moving a mouse or reading, you can now navigate our site more easily with a range of free online tools. Find out more about eSSENTIAL AccessibilityTM or download the appOpens in a new tab or window now.
Accessibility, Medical and Inclusion Requests
Request accessibility, medical and other inclusive services.
Travelling with specific needs
Find information when travelling with specific needs such as types of assistance, flying with medical aids and medicines, accessing onboard toilets, safety restrictions; or travelling with a carer, oxygen or service dog.
Fitness to fly
Our policies for travelling with select medical conditions, and how to obtain a medical clearance if needed.
Mobility assistance
Find out how to request wheelchair assistance and more about travelling with a mobility aid.
Blind or vision impaired
Information for customers who are blind or vision impaired when making a booking, at the airport, on the aircraft and on arrival.
Deaf or hearing impaired
Information for customers who are Deaf or hearing impaired when making a booking, at the airport, on the aircraft and on arrival.
Hidden disability
We’ve partnered with Hidden Disability Sunflower, recognising that some customers may want to let us know they need assistance or a little more support throughout their journey.
Booking assistance
Find out how to request assistance for your specific needs, from when you make a booking to before, during and after your flight.
Contact us about specific needs
Who and how to contact if you're a carer or passenger requiring extra assistance at any stage of your journey.
Disability Access Facilitation Plan
The Disability Access Facilitation Plan is a document that contains all the specific assistance information you'll need for when you travel with us.