Schedule of Fees

Find out about our booking, change and cancellation service fees.

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When fees do not apply

Fees may not apply if you're entitled to a refund or flight change under applicable local law or the Conditions of Carriage due to a cancellation, delay or schedule change.

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Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Booking Fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Fare type Fee per passenger per booking
International from Singapore SGD70
International from Malaysia MYR75
Booking fees per passenger by fare type in Singapore
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Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Country Fee type Fee per passenger per booking
Singapore Revalidation handling fee SGD30
Booking fee SGD70
Reissue - round the world and UK discovery ticket  SGD100
Refund processing fee SGD75
Fare reasessment SGD50
Name change SGD50
Partial refund SGD75
Malaysia Compassionate refund/Change/Reissue MYR100
Fees that apply per passenger to change a booking in Singapore
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Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Country Fee type - Singapore Fee per passenger per booking
Singapore Refund processing fee SGD75
Malaysia Refund processing fee MYR100
Refund fees that apply to cancel a flight, per pessenger in Singapore

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions

Fees are per passenger per booking.

 Additional baggage allowance Amount Qantas Points
Singapore SGD85 5,000
Malaysia MYR255 5,000
Fees that apply to refund additional baggage. 
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Important information

Disclaimer: ^ Includes GST.

+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

Disclaimer: ~ EML Payment Solutions Limited ('EML') (AFSL 404131) (the Issuer) issues Qantas Money under arrangements between it, Qantas and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Money