Do you have a Flight Credit for a booking from COVID-19 (bookings made on or before 30 September 2021)? Call us to request a refund of your COVID-19 Flight Credit at any time on 1300 668 885 within Australia or +61 2 9123 7495 from outside Australia.
We’ve made Flight Credits more flexible. Flight Credits requested by you (new and existing) can now be used for multiple bookings. Find out more
About your Flight Credit
Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued.
The table below provides information on the different types of Flight Credits and their conditions. You should always refer to the terms and conditions applicable to your Flight Credit
When you cancel a booking, either online through Manage booking or by contacting your local Qantas office, you may be offered a Qantas Flight Credit.
Flight Credits issued for bookings made from 1 October 2021 | |
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Can Flight Credits be used for multiple bookings? | Yes, included - Flight Credits requested by you can now be used for multiple bookings provided there is credit remaining and it’s still valid. |
When using my Flight Credit, can I book a fare lower than my original fare? | Yes, included - You can now use Flight Credits requested by you for multiple bookings. You’ll receive a new Flight Credit with any remaining value. |
When will my Flight Credit expire? | You must book and travel within 12 months of your original booking date. If you don’t use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare rules permitted a refund, and your refund request was submitted prior to the expiry date. |
If my Flight Credit includes other people, can we travel separately? | Yes, included - contact your local Qantas office if all passengers no longer wish to travel together. |
Can my new flights depart from a different country than my original booking? | Yes, included - Contact your local Qantas office to make the booking. |
Can I use my Flight Credit for Multi-city and Jetstar bookings? | Yes, included - contact your local Qantas office to make the booking. |
Can I use my Flight Credit for Round the world or Points Plus Pay bookings? | No, not included |
Can I transfer my Flight Credit to someone else? | No, not included |
Which cancellation conditions apply to bookings made with my Flight Credit? | The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the fare rules of your original booking. If your original fare rules permitted a refund, you’ll need to request a refund before using your Flight Credit and before the expiry date. |
Which fare rules apply for bookings made with my Flight Credit? | Once you commence using your Flight Credit, the fare rules from your original booking no longer apply, except the cancellation conditions (see above). |
Disclaimer: * For the conditions that apply to Flight Credits for bookings made on or before 30 September 2021, refer to Flight Credit Conditions.
Redeeming your Flight Credit
Watch the video for step-by-step instructions on how to redeem your Flight Credit.
How to redeem a Qantas Flight Credit on qantas.com
When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.
Only fares you can book with your Flight Credit will be shown when redeeming it.
Your Flight Credit reference is six characters and is a mix of letters and numbers. In most cases, this reference is the same as your original booking reference.
You may also redeem your Flight Credit by:
- selecting the ‘Use Flight Credit’ or ‘Manage booking’ tab on the homepage,
- going to the Manage Booking page,
- if you're a Qantas Frequent Flyer, logging in to your account and then selecting your Flight Credit from the bookings list, or
- if you’re a Qantas Business Rewards member, logging in to your account and clicking on the option to display your credits.
It’s not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app.
You may not be able to retrieve or use your Flight Credit online if:
- Your Flight Credit is no longer valid for rebooking.
- It no longer exists because you have been issued with an alternative (eg Qantas Pass), you had commenced travel on your original booking and your ticket is partially flown, or if you did not show up for your original booking. If you haven't received a Flight Credit confirmation email, you'll need to contact us to use your Flight Credit. When calling, have your original booking reference handy.
- Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Refer to your new Flight Credit confirmation email for the new reference number.
- You're trying to view your Flight Credit on the Qantas app. You'll need to access it either on your desktop or mobile device.
Requesting a Flight Credit
When cancelling your booking online, you may be presented with the option to request a Flight Credit.
For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights
Useful links

Change flights
Things happen, and when they do you may need to know how to change your travel plans.

Cancel flights
Things don't always go to plan, and you may need to know how to cancel your booking.

Separate passengers
If you no longer need to travel together, you can separate passengers from your booking online.