Other services
Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.
| Service | Contact | Information |
|---|---|---|
| Activities | Email Viator | To change or cancel your actvity booking, contact Viator. |
| Airbnb | +61 2 8520 3333 Contact AirbnbOpens in a new tab or window |
To change or cancel your Airbnb booking, contact your host. |
| Cars |
Contact your car provider. AvisOpens in a new tab or window BudgetOpens in a new tab or window HertzOpens in a new tab or window ThriftyOpens in a new tab or window |
You can cancel car hire booking online at Manage booking. |
| Cruises | 1300 766 566 Email Cruises Open 9am to 5pm AEST, Monday to Friday |
To change or cancel your cruise booking. |
| Madpaws | Contact Mad PawsOpens in a new tab or window | For assistance with your booking and information. |
| Qantas Holidays | 13 70 66 or +61 2 8376 7665 Contact Qantas Holidays 8.30am to 5.30pm (AEST), 7 days a week |
To make a new booking or to change or cancel your existing booking. Cancellation policies apply. |
| Qantas Hotels | 1300 738 206 or +61 2 8059 0182 Contact Qantas Hotels Live Chat 8.30am to 5.30pm AEST, 7 days a week |
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply. |
| Qantas Shopping | Contact Qantas Shopping | |
| Qantas Marketplace | Contact Qantas Marketplace | |
| Transfers | Email Viator | To change or cancel your transfer booking, contact Viator. |
| Travel Insurance | For policies purchased on or after 19 July 2023: Australian residents Enquiries: 1800 954 270 or +61 3 9522 4840 (from overseas) Claims: 1800 954 017 or +61 3 9522 4839 (from overseas) Emergency assistance: 1800 954 016 or +61 3 9522 4838 (outside Australia) New Zealand residents Enquiries: 0800 446 273 or +64 9 355 3366 (from overseas) Claims: 0800 446 266 or +64 9 355 3078 (from overseas) Emergency assistance: 24 hours a day, 7 days a week on 0800 446 196 or +64 9 355 3187 (from overseas) or via email. |
For policies purchased before 19 July 2023: Australian residents Enquiries and claims: 1300 783 146 or +61 2 8256 1514 (from overseas) Emergency assistance: 1300 555 019 or +61 3 8523 2800 (from overseas) New Zealand residents Enquiries and claims: 0800 800 608 (or +64 9 300 5331 from overseas) Emergency assistance: +61 3 8523 2800 |
| Uber | Email Uber | For assistance with your account or ride. |
Important information
Note: + International direct dialling (IDD) code for your country or territory.