Classic Upgrade Rewards
Use your points to add a little luxury to your next flight. Experience one of our premium cabins with a Classic Upgrade Reward.
How to request a Classic Upgrade Reward
Log in at qantas.com, go to ‘Bookings’ and select ‘Upgrade’ for your chosen booking, or request an upgrade in the Qantas App
Upgrades can be requested up to 10 hours before departure on international flights and up to five hours on domestic flights
For some international flights, you can opt-in to be eligible for an Upgrade Reward up to the gate - this will give you the best chance of an upgrade
How many Qantas Points do I need?
Discover how many points you'll need to upgrade your next trip with our upgrade calculator. Alternatively you can view the Classic Upgrade Reward tables
Tips for Classic Upgrade Rewards
Make sure your e-ticket has been issued
You need to have an eligible paid and confirmed ticket on a Qantas flight with a Qantas (QF) flight number on your ticket.
Ensure you have enough points for the upgrade
You must have enough points for the Classic Upgrade Reward at the time you request it and when the upgrade is confirmed. Top-up points and family transfers may assist in ensuring that enough points are available.
Missed your chance to request an upgrade on a domestic flight?
You may be able to use your Qantas Points to request a Domestic On Departure Upgrade Reward from three hours before your flight departs, after checking in.
Family Transfers
Need more points? Or got some to spare? Keep Qantas Points in the family with Family Transfers – it’s a great way to boost points balances instantly. Transfer now
How Upgrade Reward requests are processed
Classic Upgrade Reward requests are prioritised based on several factors as determined by Qantas including your original booked cabin and your Qantas Frequent Flyer membership tier. Upgrade requests will be reviewed as follows:
| Membership tier | Domestic Upgrades | International Upgrades |
|---|---|---|
| Platinum One | Within three days of the scheduled flight departure | Within seven days of the scheduled flight departure |
| Platinum | Within three days of the scheduled flight departure | Within three days of the scheduled flight departure |
| Gold, Silver, Bronze | Within 24 hours of the scheduled flight departure | Within 24 hours of the scheduled flight departure |
It may not be possible to confirm your international Classic Upgrade Reward according to the timetable above even if seats are available for sale in the upgrade cabin due to expected future commercial passenger demand.
If your upgrade is confirmed, it will be noted in 'Bookings' at qantas.com and in your flight details within the Qantas App Where possible we’ll notify you with an SMS. You’ll also be informed when you check-in to your flight at the airport. Qantas Points will be deducted from your account when your upgrade is confirmed.
Domestic On Departure Upgrade Rewards
If you’re a Platinum One, Platinum, Gold, Qantas Club or Points Club Plus member, you can enjoy the exclusive ability to request a last-minute upgrade within three hours of departure.
Add your domestic flight to 'Your Trips' in the Qantas App You'll need your booking reference and last name.
Simply check-in to your flight from 24 hours before departure.
Useful information about upgrades
If you're travelling with family, your upgrade request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you'll need to call Qantas Contact Centres to split the booking and then you'll be able to request an upgrade.
If you're not travelling but want to use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members (who aren’t travelling) redeem points for an upgrade on behalf of eligible family members - in this case the eligible family members will enjoy a higher priority.
How to request an upgrade for an eligible family member who's not travelling with you:
- Log in to your Qantas Frequent Flyer account at the Qantas website
- Select 'Upgrade a family member’
- Enter their Booking reference and Last name and follow the steps
Platinum One, Platinum, Gold, Qantas Club and Points Club Plus members with a paid and confirmed ticket, once checked-in, can request a Domestic On Departure Upgrade Reward via the Qantas App. If the ability to request a Domestic On Departure Upgrade is unavailable in the app, there are no seats available for a last-minute upgrade.
You may request a Domestic On Departure Upgrade from three hours before scheduled departure until boarding commences on Qantas operated services with a QF flight number on your ticket (excluding QF1-299 and QF350-389). For full details on domestic On Departure Upgrade Rewards, see the terms and conditions
Upgrade requests for eligible family members who aren't on the same booking, and/or requests for unaccompanied minors (children under 12), and passengers who require mobility assistance will need to be made at Australian domestic Qantas Club lounges or domestic Business lounges.
Qantas may occasionally have to restrict this facility on some routes or under special circumstances (for example, where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).
Upgrades may become available at the last minute due to cancellations, no-shows or missed connections. To increase your chances of an upgrade your request will be further considered at the airport. When eligible simply select 'Register me for an upgrade at the airport' when you register for a Classic Upgrade Reward.
Before opting-in to be eligible for an upgrade up to the gate, note:
- For upgrades at the airport, if you're travelling continuously on a flight that stops in one or more ports (with the same flight number), you'll only be eligible for an upgrade on the last leg and only if that last leg has a flying time longer than three hours. Points will only be deducted for the portion of your flight that was upgraded.
- Only bookings containing one passenger will be eligible to register for an upgrade at the airport.
- When requesting an upgrade to Business you must also select the option for a Premium Economy upgrade (when offered) to be considered for an upgrade at the airport.
- If your upgrade is confirmed at the airport, you may not be able to use some of the benefits that you receive with the upgrade such as your additional baggage allowance or lounge access, where available, if your upgrade is confirmed at the gate.
- An upgrade at the airport requires the same number of points as an upgrade prior to arrival at the airport, regardless of whether or not you're able to use some of the benefits that you receive with the upgrade such as additional baggage allowance and lounge access, where available.
- If a request for an upgrade at the airport is successful, it can’t be refused. You'll be required to travel in the upgrade cabin in the seat you've been allocated. This is because the upgrade may be awarded as your flight is due to depart and airport staff will not be able to re-seat you on the aircraft.
What flights are eligible for Classic Upgrade Rewards?
You can request an Upgrade Reward on eligible paid and confirmed tickets on flights operated by Qantas, with a Qantas (QF) flight number on the ticket.
From time-to-time Classic Upgrade Rewards may also be requested on eligible paid and confirmed tickets on codeshare flights operated by another airline with a Qantas (QF) flight number on the ticket.
Domestic flights within Australia
| Fare Type | From (Frequent Flyer Categories) | To (Upgrade Travel Class) |
|---|---|---|
Classic Flight Reward Economy Classic Plus Flight Reward Economy Red e-Deal Flex |
Classic Flight Reward Economy Classic Plus Flight Reward Economy Red e-Deal Flex |
Premium Economy (where available) and/or Business |
Classic Flight Reward Premium Economy Classic Plus Flight Reward Premium Economy Premium Economy Sale Premium Economy Saver Premium Economy Flex |
Classic Flight Reward Premium Economy Classic Plus Flight Reward Premium Economy Premium Economy Sale Premium Economy Saver Premium Economy Flex |
Business |
Premium Economy is available on selected Qantas flights.
International flights (QF1-299 and QF350-389)
| Fare Type | From (Frequent Flyer Categories) | To (Upgrade Travel Class) |
|---|---|---|
Classic Flight Reward Economy Classic Plus Flight Reward Economy Economy Sale Economy Saver Economy Flex |
Classic Flight Reward Economy Classic Plus Flight Reward Economy Discount Economy Economy Flexible Economy |
Premium Economy (where available) |
Classic Flight Reward Premium Economy Classic Plus Flight Reward Premium Economy Premium Economy Sale Premium Economy Saver Premium Economy Flex |
Classic Flight Reward Premium Economy Classic Plus Flight Reward Premium Economy Discount Premium Economy Premium Economy Flexible Premium Economy |
Business |
| Classic Flight Reward Business | Classic Flight Reward Business |
Not eligible |
Classic Plus Flight Reward Business Business Sale Business Saver Business Flex |
Classic Plus Flight Reward Business Discount Business Business Flexible Business |
First |
Classic Upgrade Rewards are not available on international economy airfares booked in E, N, O, Q class.
Classic Upgrade Rewards from selected Discount Economy classes which are not normally eligible (for example N, Q and O class) may be offered on a selected basis for limited periods at the discretion of Qantas. The points required for a Classic Upgrade Reward from these discount Economy classes may be higher than the points quoted in these tables, and will be advised at the time of the promotion during the Classic Upgrade Reward request process on qantas.com, and are subject to change between promotions.
Premium Economy is available on selected Qantas flights.
Frequently asked questions
For domestic and international flights, you can request a Classic Upgrade Reward from any time after you’ve paid for your ticket and received confirmation, up to five hours before your domestic flight is scheduled to depart or up to 10 hours before your international flight is scheduled to depart.
Yes, however you'll only earn Qantas Points and Status Credits for the fare class you originally purchased.
The fare conditions applicable to the fare originally purchased will apply.
Unfortunately, Dietary Required Meals may not be available in the upgraded class of travel.
Yes, you may be eligible to request a Classic Upgrade Reward. Please contact us in advance of travel to make your request. Find more information on travelling with a Service Dog
You can request an upgrade for eligible family members only. If you request a Classic Upgrade Reward, all eligible family members on your booking will be included.
If your booking includes passengers other than eligible family members, you will need to call Qantas Contact Centres to split the booking and then you will be able to request an upgrade.
You may cancel an unconfirmed request for an upgrade without forfeiting your Qantas Points at any time prior to the scheduled flight departure.
Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure, your Classic Upgrade Reward will be refunded subject to a 5,000 points cancellation fee.
If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you'll forfeit the points used and a seat may no longer be available in your original booked class.
You can use your business’s Qantas Points to request an upgrade directly from your Qantas Business Rewards account. Log in to your Qantas Business Rewards account, select ‘Manage Bookings’ and then select ‘Upgrade’ next to the existing flight booking you wish to upgrade.
What you need to know
You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions
Classic Upgrade Rewards are available on Classic Flight Rewards in Economy and Premium Economy, Classic Plus Flight Rewards in Economy and Premium Economy, eligible paid and confirmed Qantas domestic and international flights with a Qantas (QF) flight number on your ticket, and from time to time on codeshare flights operated by another carrier that have a QF flight number on your ticket. Classic Upgrade Rewards are subject to capacity controls and availability is limited. Classic Upgrade Rewards are not available from all fare types. See Classic Upgrade Reward tables for details.
Disclaimer: * SMS notification of a confirmed Classic Upgrade Reward is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their booking. Some members may not receive SMS notification due to operational reasons, but will be able to track the status of their upgrade request on qantas.com and in the Qantas App.
Disclaimer: ^ On Departure Upgrade Rewards may be requested by members who have access to Qantas Club lounges (Platinum One, Platinum, Gold, Qantas Club and Points Club Plus members). On Departure Upgrade Rewards can be requested within the Qantas App for a one-cabin class upgrade from Economy Classic Flight Reward, Discount Economy, Economy or Flexible Economy to Business class on Qantas Australian domestic services (QF400 and above). The provision of On Departure Upgrade Rewards is subject to availability in the applicable booking class and airport operational requirements. Catering and Dietary Required Meals may not be available in the upgraded class. Qantas may occasionally have to restrict this facility without prior notice on some routes or under special circumstances (for example where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel). Once confirmed and processed, any Qantas Points redeemed for an On Departure Upgrade Reward will not be re-credited or refunded, except where the points are incorrectly redeemed as a result of an error by Qantas.
Disclaimer: †† To be eligible to transfer Qantas Points you are required to have been a Qantas Frequent Flyer member for a minimum of three months. A minimum of 1,500 Qantas Points can be transferred to eligible family members The recipient's name and Frequent Flyer number will be checked. Transfers can’t be reversed or cancelled and don’t count as activity on your account, or the account you transfer points to, for the purpose of preventing your points from expiring. If the family member receiving the points has been inactive for 18 months, it is possible for the transferred points to expire when the rest of their points balance does, in line with the Qantas Points validity policy Visit Family Transfers and Family Transfers Terms and Conditions for more information.