Travel updates

Last updated: 2.50pm (AEDT), 10 March 2025

Qantas has now recommenced operations at all airports impacted by ex-Tropical Cyclone Alfred.

We would like to thank all our customers for their flexibility and understanding over the past week as we’ve managed significant disruption and prioritised the safety of our customers and employees.
As our operations return to normal, we are still experiencing some disruption in respect of catering and infrastructure availability. We continue to work closely with the state and federal government and the relevant local airport authorities.

Customers should continue to regularly check the Qantas app, Qantas.com and Jetstar.com, and their email and SMS channels, as we'll update them directly or via their travel agent. 

We're offering additional flexibility to customers who have booked flights on or before 7 March 2025 for travel to or from:

• Bundaberg, Coffs Harbour, Hervey Bay, Lord Howe Island and Sunshine Coast (Maroochydore) departing between 4 and 9 March 2025. 
• Ballina (Byron), Brisbane, and Gold Coast departing between 4 and 16 March 2025. 

If you wish to change your booking or no longer wish to travel, we're offering a Flight Credit or fee-free date change (up to 14 days from the original date of travel, subject to availability).

If you've booked directly with Qantas, visit Manage booking to cancel your booking and contact us on 13 13 13 within Australia when you are ready to redeem your Flight Credit. If you have redeemed your Cyclone Alfred Flight Credit online and paid a change fee, Qantas will reimburse this fee automatically.

If you've booked through a Travel Agent, please contact your agent directly for assistance.

Last updated: 19 December 2024

Due to terminal upgrades at Sydney International Airport (T1), access to Gates 24-26 may be restricted until boarding commences. Passengers should check the flight information display screens and only proceed to the gate when your flight number is displayed for boarding.