Hidden disability

A hidden disability, also known as an invisible or non-visible disability, is one that isn't immediately obvious to others. It may be associated with a range of conditions, which can include:

• neurodivergence such as autism spectrum disorder, 
• chronic health conditions (physical or psychological), 
• intellectual and cognitive disability such as dementia, or 
• conditions affecting mobility, speech, vision or hearing. 

We recognise that each individual experiences disability differently.

As every individual experiences disability differently, let us know how we can help you. Subject to safety and operational requirements, this might include:

• providing clearer information or instructions,
• pre-boarding the aircraft to give you more time to board
• requesting alternative methods of communication, or
• where available, allowing you to use an aerobridge instead of the stairs.

Letting us know in advance that you have a hidden disability will help us make the necessary arrangements.

You can let us know by:

• Submitting an Accessibility, Medical and Inclusion Request Form immediately after making your booking or contact the Specific Needs Assistance Line before you fly,
• wearing a Hidden Disabilities Sunflower lanyard or other product, and
• telling our staff on the day of travel, or at any time during your trip.

Note: all requests are subject to safety and operational requirements.

To travel independently, all passengers need to meet our Independent Traveller Requirements.

Our staff are unable to help with:

• personal hygiene, 
• toileting, 
• feeding and drinking, 
• administering medication, or 
• carrying out any medical procedures. 

If you're unable to do any of these tasks without assistance, you must travel with a carer.

Read our Independent Traveller Requirements.

Qantas is a proud member of the Hidden Disabilities Sunflower program, joining a network of airports, retail stores, tourism and transport providers that recognise Sunflower items and support those wearing them.

Wearing a Sunflower item is voluntary. By choosing to wear a Hidden Disabilities Sunflower item, such as a lanyard, badge or wristband, you can discreetly signal to our staff at the airport and onboard that you may need help during your journey.

Visit Hidden Disabilities Sunflower for more information on the items available.

Sunflower lanyards are available for free at participating airports, and may need to be requested up to 14 days in advance. Contact the airport to find out where you can collect your lanyard, as collection points and how to request one can vary.

Participating Australian airports:

• Adelaide,
• Albury,
• Brisbane,
• Cairns,
• Gold Coast,
• Hobart,
• Melbourne,
• Perth, and
• Sydney.

Participating New Zealand airports:

• Auckland,
• Christchurch,
• Queenstown, and
• Wellington.

Other participating airports:

• London Heathrow, and
• Vancouver.

Some airports offer written and visual social stories and journey planners that may help you prepare for your journey. Visit their websites for more information:

• Cairns Airport,
• Hobart Airport,
• Melbourne Airport, and
• Sydney Airport.