Commercial Policy for customers holding a COVID credit with a date of issue on or before 30 September 2021

Commercial Policy|Published 12 December 2023

The following commercial refund policy is available to customers holding a COVID credit with a date of issue on or before 30 September 2021 for travel on or after 1 January 2020.

Options for customers holding a Qantas (081) issued ticket:

Customer options:

Option Permitted actions Ticket Reissue Conditions
1. Refund
  • Ticket currently held in credit with a date of issue on / before 30 September 2021 for travel booked on/after 1 January 2020
  • Customers are entitled to a full refund
  • Customers who have commenced their journey are entitled to a refund of the unused coupons
  • Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 574628 to waive any refund fees
  • Refund fee does not apply
  • To request a refund, return the ticket to the original point of purchase

Commerical Policy conditions

  • Flights no longer required must be cancelled prior to scheduled departure
  • All other rules and conditions of the ticket remain unchanged.
  • The following commercial refund policy is available to customers holding a COVID credit with a date of issue on or before 30 September 2021. Tickets subsequently reissued after this date are not eligible for refund under this commercial policy
  • Refund requests being processing may take longer due to the high number of refund requests being received

For customers with a Qantas Points Plus Pay bookings:

Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.