Flying on a Finnair operated Airbus A330-300, for Qantas

Like many airlines around the world, we’ve been working to get our aircraft back into service as quickly as possible following the disruption to travel during the pandemic. To support the strong demand for international travel we’re returning our aircraft to the skies and taking delivery of new aircraft. We’re working with our trusted oneworld® partner Finnair to operate some of our flights between Sydney and Singapore and Bangkok.

Just like Qantas, Finnair provides their customers with an exceptional inflight experience and holds a strong safety record.

From 29 October 2023, select services between Sydney and Singapore will be operated by Finnair for Qantas and from 31 March 2024 all services between Sydney and Bangkok will be operated by Finnair for Qantas.

These can be identified by their unique flight numbers so it will be very clear to you and your customers that the flight is operated by Finnair, and not Qantas.

New flight number	Route
QF291	Sydney to Singapore
QF292	Singapore to Sydney
QF295	Sydney to Bangkok
QF296	Bangkok to Sydney

What your customers can expect from their flight

Your customers will experience the same world-class Qantas service and inclusions when flying onboard an Airbus A330-300 aircraft operated by our trusted oneworld® partner Finnair.

While these services will be operated by Finnair with Finnair crew and pilots, and look a little different to our aircraft, we have worked very closely with the Finnair team to ensure that these flights meet the same exceptional level of comfort and service your customers expect from Qantas. Your customers can still look forward to enjoying Qantas’ inflight dining, entertainment and amenities onboard these flights.

As this is a lease and not a codeshare arrangement, we will be treating these services as if they were our own Qantas-operated flights. Qantas will follow existing processes and support you and your customer at every step of the journey as normal.

There is no change to the flight schedule or check-in process – your customers will still check-in to a QF flight number at the airport at the Qantas desk, kiosk, or via the Qantas App.

There is no change to carry-on or checked baggage allowances and your Qantas Frequent Flyer customers will still access the existing benefits they currently enjoy as part of their membership.

Refer to the table below for more information.

Product and service	Customer information
Before your customers fly
Earning Qantas Points and Status Credits	Your customers will earn Qantas PointsOpens in a new tab or window and Status CreditsOpens in a new tab or window at the same rate as a Qantas-operated flight.
Classic Flight Rewards and Points Plus Pay – Flights	Your customers can use their Qantas Points for Classic Flight RewardsOpens in a new tab or window and Points Plus Pay – FlightsOpens in a new tab or window.
Special meal requests	Special meals are available on these flights and can be ordered by following the usual process.
Purchase additional / excess baggage prior to departure	Your customers can purchase additional baggage as normal at either the time of booking via your technology partner or through the Qantas website.
Seat selection	Standard Seat Selection, Extra Legroom, Preferred Seating and Seats with Bassinets will continue to be offered to eligible customers on these flights with the same Qantas pricing.
At the Airport
Baggage allowance	There is no change to carry-on or checked baggage allowances. Learn more about your baggage allowanceOpens in a new tab or window.
Travelling with restricted goods	When your customer is travelling on a Finnair operated Qantas flight (QF291, QF292, QF295 and QF296), if they have a Qantas Dangerous Goods annual approval it will not be valid. If your customer does not have one or require approval, we’ll review their item once they arrive at the airport. Customers will need to allow extra time and ensure it is compliant with Finnair’s policy on travelling with restricted items.
Check-in	There is no change to the check-in process. Your customers still check-in to a QF flight number using the Qantas App, the Qantas self-service kiosks or Qantas check-in desks at the airport. Find out more about the Qantas check-in process here.Opens in a new tab or window
Lounge access	If eligible, your customers will continue to enjoy the same access to Qantas Lounges or partner loungesOpens in a new tab or window.
Onboard
Aircraft	A Finnair A330-300 will operate this flight and therefore, your customers may notice Finnair branding referenced, including the aircraft interiors and tail. To learn more about this aircraft, view the seat mapOpens in a new tab or window.
Cabin Crew	Finnair pilots and cabin crew will be operating the flight, with additional training and support from Qantas.
Inflight experience	Customers can still look forward to enjoying Qantas inflight diningOpens in a new tab or window, entertainmentOpens in a new tab or window and amenities onboard.  .

Business

Your Business customers will continue to enjoy lay-flat seating with aisle access, Qantas inflight entertainment, Neil Perry-designed menus and Qantas pyjamas and amenity kits.

Where eligible, Business customers will also be able to access the Qantas International Lounge or oneworld® partner lounges before their flight.  

Premium Economy

Your customers will be able to fly in Premium Economy on flights operated by the Finnair A330. They can look forward to enjoying Qantas Opens in a new tab or windowinflight dining, entertainment, amenity kits and other Qantas accessories such as blankets and pillows.

Economy

Customers in Economy will continue to enjoy Qantas
inflight Opens in a new tab or windowdining and entertainment and Qantas accessories
such as blankets, pillows and the Qantas magazine.

Commercial Policy

If your customers’ flight has been changed to an aircraft operated by Finnair and they no longer wish to travel on this service, we have released a commercial policy to support you with managing your customers’ booking.

Commercial Policy for customers impacted by Sydney-Singapore schedule change

Commerical Policy for customers impacted by Sydney-Bangkok schedule change

FAQ's

Only select services between Sydney and Singapore and all flights between Sydney and Bangkok will be operated by Finnair. These can be identified by their unique flight numbers. 

From 29 October 2023, the following Qantas flights between Sydney and Singapore will be operated by Finnair:  
- QF291 Sydney-Singapore 
- QF292 Singapore-Sydney 
From 31 March 2024 the following Qantas flights between Sydney and Bangkok will be operated by Finnair: 
- QF295 Sydney-Bangkok 
- QF296 Bangkok-Sydney 
A codeshare arrangement is where the marketing carrier applies their two-letter airline code to the operating carrier’s flight.  In a codeshare arrangement, the operating airline provides the aircraft, crew and all onboard amenities. While Finnair will operate select international services for Qantas, your customers will continue to receive Qantas’ inflight food and beverage service, amenities, inflight entertainment and baggage allowance. 
Customers may notice Finnair referenced in aspects of their journey, including the aircraft interiors and in the branding on the aircraft that will operate their flight, and Finnair pilots and cabin crew will be operating the flight. Finnair has a longstanding history with Qantas and is a part of the oneworld® alliance. Just like Qantas, Finnair provides their customers with an exceptional inflight experience and holds a strong safety record.

Flying on a Finnair operated Airbus A330-300, for Qantas

What your customers can expect from their flight

Business

Premium Economy

Economy

Commercial Policy

FAQ's

Which flights will be operated by Finnair?

How will customers be notified if their flight changes to a Finnair-operated service?

How does this arrangement differ from a codeshare?

Will Qantas still manage its customers for the purposes of disruption management and general communications about the customer journey?

Am I able to book the Finnair flight number between Sydney and Singapore or Bangkok?

What can your customer expect from their Finnair operated flight?

What will the onboard experience be like?

What is the cabin layout of the Finnair aircraft?

Can customers still earn and use Qantas Points for travel on these flights?

Can customers still earn Status Credits and Status Bonus on these flights?

Can customers use their Qantas Frequent Flyer points to book a Classic Reward booking?

If travelling on these flights, will customers be able to access the Qantas Lounges?

If travelling on these flights, will customers have a different baggage allowance?

My customer is a Finnair Frequent Flyer member. Can customers earn Finnair Frequent Flyer points?

My customer needs to purchase additional baggage, can I do so?

My customer has purchased chargeable seat selection (Standard, Preferred, Seat with Bassinet, or Extra Legroom) and would like a refund – can I do so?

Where does my customer check-in for Qantas flights operated by Finnair?

What options are available to my customers already booked to travel on a Qantas flight which will be operated by Finnair?

Do I need to update my customer’s ticket to reflect the new flight number?

My customer booked a Qantas-operated flight between Sydney and Singapore which is now operated by a Finnair aircraft. Can I rebook them to another flight that is operated by a Qantas aircraft?